Statistical data set
Reformed services Management Information
Updated 14 December 2023
Download CSV 3.21 KB
| Service | Reformed service descriptor | 1 April 2019 to 31 March 2020 | 1 April 2020 to 31 March 2021 | 1 April 2021 to 31 March 2022 | 1 April 2022 to 31 March 2023 | 1 April to 30 September 2023 |
|---|---|---|---|---|---|---|
| Crime | All criminal cases Total cases received into Crown Courts | 108608 | 100460 | 99153 | 100682 | 56688 |
| Crime | Criminal cases Of which, total cases received through Common Platform into Crown Courts | N/A | 239 | 12134 | 35868 | 37162 |
| Crime | Criminal cases Total cases received into the Magistrates' Court | 1483365 | 1044998 | 1172647 | 1281671 | 682526 |
| Crime | Criminal cases total cases received through Common Platform into the Magistrates' Court | 82011 | 73153 | 216189 | 417844 | 308720 |
| Crime | Crime contact satisfaction | N/A | N/A | N/A | 0.72 | 0.75 |
| Crime | Single Justice Service total receipts | 787051 | 514430 | 660476 | 730605 | 409830 |
| Crime | Automated Track Case Management (ATCM) total receipts | 82778 | 71537 | 122448 | 200765 | 131636 |
| Crime | ATCM digital uptake | 0.37 | 0.49 | 0.56 | 0.64 | 0.66 |
| Crime | Single Justice Service contact satisfaction | N/A | N/A | N/A | 0.83 | 0.83 |
| Civil | Civil, Claims issued through Online Civil Money Claims Service (citizen service only) | 73552 | 75004 | 85842 | 100535 | 52537 |
| Civil | Civil, Online Civil Money Claims user satisfaction | 0.95 | 0.95 | 0.95 | 0.95 | 0.94 |
| Civil | Civil, Online Civil Money Claims contact satisfaction | N/A | N/A | N/A | 0.74 | 0.74 |
| Family | Family Public Law Practitioners Service Total receipts (digital and paper) | 18570 | 17902 | 16747 | 16190 | 8122 |
| Family | Family Public Law Practitioners Service Total digital receipts | 482 | 879 | 7439 | 14978 | 7545 |
| Family | Family Public Law Practitioners Service Digital uptake | 0.03 | 0.05 | 0.44 | 0.93 | 0.93 |
| Family | Family Public Law Practitioners Service Contact satisfaction | N/A | N/A | N/A | 0.69 | 0.76 |
| Family | Divorce service Total receipts (digital and paper) | 118380 | 117851 | 112521 | 134983 | 62626 |
| Family | Divorce service Total digital receipts | 26101 | 73351 | 91513 | 126090 | 57512 |
| Family | Divorce service Digital uptake | 0.22 | 0.62 | 0.81 | 0.93 | 0.92 |
| Family | Divorce service Contact satisfaction | N/A | N/A | N/A | 0.73 | 0.78 |
| Family | Probate service Total receipts (digital and paper) | 229773 | 281766 | 283911 | 301373 | 151280 |
| Family | Probate service Total digital receipts | 38810 | 126312 | 201137 | 234938 | 119055 |
| Family | Probate service Digital uptake | 0.168905833 | 0.448286876 | 0.708450888 | 0.779558886 | 0.7869844 |
| Family | Probate service Contact satisfaction | N/A | N/A | N/A | 0.58 | 0.59 |
| Tribunals | Immigration and Asylum Tribunal Total receipts (digital and paper) | 42293 | 26211 | 39742 | 37773 | 19189 |
| Tribunals | Immigration and Asylum Tribunal Total receipts captured onto digital platform Core Case Data (CCD) | 380 | 8715 | 19878 | 24570 | 16479 |
| Tribunals | Immigration and Asylum Tribunal Percentage of cases on Digital Platform | 0.01 | 0.33 | 0.5 | 0.65 | 0.86 |
| Tribunals | Immigration and Asylum Tribunal Contact satisfaction | N/A | N/A | N/A | 0.81 | 0.86 |
| Tribunals | Social Security and Child Support Tribunal Total receipts (digital and paper) | 162031 | 93279 | 94966 | 136920 | 70800 |
| Tribunals | Social Security and Child Support Tribunal Total digital receipts | 51682 | 56663 | 67489 | 111851 | 58382 |
| Tribunals | Social Security and Child Support Tribunal Digital uptake | 0.32 | 0.61 | 0.71 | 0.82 | 0.82 |
| Tribunals | Social Security and Child Support Tribunal User satisfaction | 0.865 | 0.875 | 0.88 | 0.87 | 0.85 |
| Tribunals | Social Security and Child Support Tribunal Contact satisfaction | N/A | N/A | N/A | 0.79 | 0.82 |