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Statistical data set

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Updated 16 April 2013
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Trust name Average of trusts Aintree University Hospitals NHS Foundation Trust Airedale NHS Trust Ashford and St Peter's Hospitals NHS Trust Barking Havering and Redbridge Hospitals NHS Trust Barnet and Chase Farm Hospitals NHS Trust Barnsley Hospital NHS Foundation Trust Barts and The London NHS Trust Barts Health Trust Basildon and Thurrock University Hospitals NHS Foundation Trust Basingstoke and North Hampshire NHS Foundation Trust Bedford Hospital NHS Trust Birmingham Women's Foundation Trust Blackpool Fylde and Wyre Hospitals NHS Foundation Trust Bradford Teaching Hospitals NHS Foundation Trust Brighton and Sussex University Hospitals NHS Trust Bromley Hospitals NHS Trust Buckinghamshire Hospitals NHS Trust Burton Hospitals NHS Trust Calderdale and Huddersfield NHS Foundation Trust Cambridge University Hospitals NHS Foundation Trust Central Manchester and Manchester Children's University Hospitals NHS Trust Chelsea and Westminster Hospital NHS Foundation Trust Chesterfield Royal Hospital NHS Foundation Trust Christie Hospital NHS Foundation Trust City Hospitals Sunderland NHS Foundation Trust Clatterbridge Centre for Oncology NHS Foundation Trust Colchester Hospital University NHS Foundation Trust Countess Of Chester Hospital NHS Foundation Trust County Durham and Darlington NHS Foundation Trust Dartford and Gravesham NHS Trust Derby Hospitals NHS Foundation Trust Doncaster and Bassetlaw Hospitals NHS Foundation Trust Dorset County Hospital NHS Foundation Trust Dudley Group of Hospitals NHS Trust Ealing Hospital NHS Trust East and North Hertfordshire NHS Trust East Cheshire NHS Trust East Kent Hospitals University NHS Trust East Lancashire Hospitals NHS Trust East Sussex Hospitals NHS Trust Epsom and St Helier University Hospitals NHS Trust Frimley Park Hospital NHS Foundation Trust Gateshead Health NHS Foundation Trust
Not set Not set Not set Not set Trust code Not set Not set REM RCF RTK RF4 RVL RFF RNJ R1H RDD RN5 RC1 RLU RXL RAE RXH RG3 RXQ RJF RWY RGT RW3 RQM RFS RBV RLN REN RDE RJR RXP RN7 RTG RP5 RBD RNA RC3 RWH RJN RVV RXR RXC RVR RDU RR7
Year Survey Question number in questionnaire Question code in this analysis Not set Question and domains spelt out in full Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set
2012/13 Inpatient (IP) 7 ipAW1 Not set Was your admission date changed by the hospital? 92.2 91 93 90.5 89.9 87.4 90.2 Not set 90.5 93 91.4 94.4 95.3 93.8 92.4 90.7 Not set 95.6 94.5 91.4 92.3 85.2 94.4 90.2 96.3 94.5 98.4 91.4 91.6 90.4 90.5 95.5 94.8 88.3 94.3 92.1 91.1 91.9 92.7 94.2 94 91.3 96.8 90.7
2012/13 Inpatient (IP) 6 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 83.9 87.2 93 84.5 78.3 75 84.6 Not set 77.3 84.5 81.8 82.4 91.4 85.7 80.7 76.5 Not set 82 84.9 84.8 83.7 76.6 84 91.6 94.2 84.1 93.5 78.1 81.8 87.1 80 89 89.9 83.1 81.2 84.6 77.2 84.7 84.2 86.6 82.5 90 87.9 90.3
2012/13 Inpatient (IP) 9 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 76.8 68.9 79.7 71.8 68.5 67.7 73.2 Not set 75.2 75.6 83.3 72.2 86.4 77.8 66.9 74.5 Not set 71.8 72.3 74.3 80.7 71.5 80.1 78.6 92 77.7 94.5 77.1 77.7 79.7 71.2 77.5 72.9 77.8 65.4 67.5 68.5 73.5 80.3 75.2 79 78.4 80.3 72.8
2012/13 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 84.3 82.4 88.6 82.2 78.9 76.7 82.7 Not set 81 84.3 85.5 83 91 85.7 80 80.5 Not set 83.2 83.9 83.5 85.6 77.8 86.2 86.8 94.2 85.4 95.4 82.2 83.7 85.7 80.5 87.3 85.9 83.1 80.3 81.4 78.9 83.4 85.7 85.4 85.2 86.6 88.4 84.6
2012/13 Inpatient (IP) 31 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 80.7 81.1 83.4 81.1 78 80.6 77.2 Not set 75.2 75.2 82.9 79 83.2 79.9 75.2 81.2 Not set 79.5 81.6 79.4 83.6 75.8 77.2 77.9 88.7 80.3 88.2 75.8 83.5 82.4 77.3 80.1 84.1 78.7 79.8 78.1 78.7 82.4 80.9 80.5 80.5 82.7 82.2 81.6
2012/13 Inpatient (IP) 51 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 62.8 66.9 54.3 57.1 52 61.7 59.3 Not set 54.7 64.2 64 56.8 77.6 55 63.4 67.6 Not set 59.3 74.4 67.2 59 55.3 55.5 69.8 64.9 66.1 68.6 70.8 60.9 69.3 61.8 60.5 70.4 61.2 57.3 55.6 61.8 64.3 70.6 61.4 66.5 72.5 62.3 78.1
2012/13 Inpatient (IP) 59 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 52.7 55.1 51.8 44.4 41.5 49.7 54.4 Not set 43.5 51.9 56.2 48.9 75.6 51.7 50 45.9 Not set 45.5 51.5 52 52.3 54.3 43 47 75.3 57.4 73 45.2 53.6 58 47.4 57.8 50.4 50.2 45.2 50.1 56.6 48.5 52.6 52.5 44.6 51.7 53.5 56.1
2012/13 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 65.4 67.7 63.1 60.9 57.1 64 63.6 Not set 57.8 63.7 67.7 61.5 78.8 62.2 62.9 64.9 Not set 61.4 69.2 66.2 65 61.8 58.6 64.9 76.3 68 76.6 63.9 66 69.9 62.1 66.1 68.3 63.4 60.8 61.3 65.7 65.1 68 64.8 63.9 69 66 71.9
2012/13 Inpatient (IP) 32 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 72.7 71 72.1 70.8 65.9 67.2 68.8 Not set 66.4 68.7 76.7 70.5 86.1 66.5 65.7 73.2 Not set 70.8 71.8 73.5 75 70.7 72.4 72.2 82.4 71.8 83.4 73.7 71 68.3 69.6 76.2 74.4 71.4 67.7 68.8 68.7 72 73.8 72.2 73.3 71.3 76.5 75.5
2012/13 Inpatient (IP) 55 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 83.6 83.6 83.7 80.8 75.6 84.8 82.5 Not set 83 81.7 82.9 81.4 91.2 78.6 80.8 82.9 Not set 80.5 84.6 83.2 85.3 81.5 84.5 82.3 92.7 84.9 92.6 81.8 82.5 85.5 83.5 87.7 84.6 84.4 84.5 83.2 84.2 81.4 83.1 83.9 81.8 86.1 83.7 85
2012/13 Inpatient (IP) 56 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 48.2 51.4 46.1 42.4 40 45.5 47.2 Not set 42.7 41.4 46.3 43.6 51.6 44.5 41.3 44.5 Not set 40.5 39.5 50.8 50 48.2 47.2 47.1 75.4 52.8 74.8 44.2 54.3 50.9 41.7 49.3 44.4 46.6 42.9 43.7 50.3 36.6 46.5 50.1 43.4 46 50.2 52
2012/13 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 68.2 68.7 67.3 64.7 60.5 65.8 66.2 Not set 64 63.9 68.6 65.2 76.3 63.2 62.6 66.9 Not set 63.9 65.3 69.2 70.1 66.8 68 67.2 83.5 69.9 83.6 66.5 69.3 68.2 65 71.1 67.8 67.4 65 65.2 67.7 63.3 67.8 68.7 66.1 67.8 70.1 70.9
2012/13 Inpatient (IP) 24 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 81.8 83.3 83.5 80.1 78.4 83.4 77.7 Not set 76.9 79.3 85.4 78.9 85.1 76.3 78.5 82.9 Not set 80.4 78.8 81.3 86.2 80.7 81.7 80.7 91.3 81.7 91.7 79.2 81.1 79.7 77.6 83.8 81.8 82.4 77.3 81.3 79.3 77.7 81.2 78.5 81.7 80.5 83.3 83.4
2012/13 Inpatient (IP) 26 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 85.3 84.4 87.1 83.6 81.9 83.1 81.3 Not set 81 82.4 87 82.3 90 83.5 76.8 83.1 Not set 85.4 87.5 83.7 85.3 82.2 83.6 83.6 94.3 87.4 92 88.3 83.6 85 81.6 86.8 86.4 84.5 84.4 79.1 81.5 85.4 86.3 83.7 84.5 83.5 85.7 86.8
2012/13 Inpatient (IP) 27 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 82.8 81.6 85.5 80.5 74.8 78.7 83.8 Not set 74 82 83.3 78.6 82.8 81.4 76.5 86.1 Not set 79.4 84.3 84.4 85.9 78.8 78.3 83.9 92.5 80.4 91 83.8 84.7 84.1 79.1 83.7 85.5 86.4 80.5 75.7 81.2 81.6 85.2 82 86.4 80.4 86.5 83.2
2012/13 Inpatient (IP) 29 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 88.4 89.1 91.7 88.8 84.6 86.8 88.2 Not set 83.1 86.7 89.6 88.2 92.4 88.2 78.3 90.4 Not set 86.6 90.7 89 87.5 86.1 83.3 87.9 96.6 86.6 93.6 89.1 88.1 89.9 89.2 87.9 90.1 89.8 89.5 77.5 87.2 86.6 89.6 87.5 89.4 86.4 89.8 87.5
2012/13 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 84.6 84.6 87 83.2 79.9 83 82.7 Not set 78.8 82.6 86.3 82 87.6 82.4 77.5 85.6 Not set 83 85.3 84.6 86.2 81.9 81.7 84.1 93.7 84 92.1 85.1 84.4 84.7 81.9 85.6 86 85.8 82.9 78.4 82.3 82.8 85.6 82.9 85.5 82.7 86.3 85.2
2012/13 Inpatient (IP) 15 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 61.4 64 59.7 52.8 58.8 52.1 61 Not set 63.7 61.3 57.7 58.3 81.3 61.7 55.4 57.1 Not set 55.2 59.6 68.9 58.8 59.7 55 56.6 71.7 63.6 74.6 63.1 56.4 63.5 55.6 67.4 65.9 54.5 64.7 52.7 48.3 56.3 59.3 65.8 59.6 61.2 56.9 69.3
2012/13 Inpatient (IP) 16 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 79.7 80.5 80.9 76.8 76.6 82.7 77.6 Not set 81.3 73.9 79 73.8 89.3 80 69.7 82.8 Not set 80.3 84.9 78.4 80.2 80.3 80.8 75.3 86.9 83.1 86.5 76.1 78.6 83.2 78.4 78.4 77.7 74.4 78.3 77.1 72.5 79.1 79.2 84.5 82.4 79.9 78.5 84.5
2012/13 Inpatient (IP) 17 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 88.5 91.2 88.5 86 81.6 83.4 91.6 Not set 85.4 86.6 87.3 86.1 92.9 88 86.1 90.9 Not set 86.2 87.4 90.8 91 87.4 84.5 92.3 95.7 86.3 96.5 88.7 86.4 86.7 86.6 90.9 88.7 90 88.5 81.4 85.4 87.3 86.7 87.7 85.4 87.3 90.9 90.1
2012/13 Inpatient (IP) 21 ipCCFP4 Not set How would you rate the hospital food? 54.8 57.8 58.3 51.8 43.6 47.2 57.4 Not set 47.8 50.4 58.3 55.4 53.9 63.2 45.7 56.1 Not set 50.9 53 50.9 57.9 44.6 51.1 51.2 69.2 48.5 67.5 50.9 62.5 51.1 45.3 47.9 60.9 63 44.3 50.8 52 56.1 51.3 52 52.6 57.2 59.6 52
2012/13 Inpatient (IP) 37 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 94.3 93.9 94.3 92.9 91.3 93.6 92.4 Not set 93.2 93.7 94.4 93.2 91.5 92.5 90.8 93 Not set 94.1 95.3 95.5 95.2 92.7 93.9 93.8 97.4 94.6 97.7 94.2 94.3 94.9 94.5 94.9 96.3 93.6 95.4 93 93.4 94.8 93.9 93.4 93 94.6 95.4 95.6
2012/13 Inpatient (IP) 67 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 88.7 88.9 88.4 87.4 83.1 88.3 88.6 Not set 84.8 89 89.4 85.3 92.7 87.7 84.6 90 Not set 87.7 88.8 87.6 92.1 86.9 87.1 88.2 97.1 87.7 96.2 86.9 89 89.2 88.2 89.5 88.8 88 87.4 85.2 87.2 88.3 88.6 88.1 88.8 87.4 91.2 88.7
2012/13 Inpatient (IP) 39 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 82.1 77.7 84.4 80.8 79.2 81.1 79.4 Not set 77.7 82.1 78.5 80.3 85.6 83.5 77.9 84.6 Not set 82 84.1 81.9 85.1 78.6 80.8 80.4 94 75.2 91.1 82.9 83.5 81.9 80 84.1 82.1 82.7 80.4 78.7 82.5 82.2 80.2 83.2 81.8 85.4 85.5 83.1
2012/13 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 79.8 80.3 80.7 77.3 74.4 76.8 79.8 Not set 76.9 78.2 79.4 77.7 83.7 81 74.6 80.8 Not set 78.1 80.1 80.1 81.8 76.7 77.6 78.6 88.8 77.6 88.3 78.9 80.5 79.5 76.9 80 81.4 80.3 77.9 75.7 76.8 79.4 78.3 79.9 78.8 80.4 81.7 81.1
2012/13 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 76.5 76.7 77.3 73.7 70.2 73.3 75 Not set 71.7 74.6 77.5 73.9 83.5 74.9 71.5 75.7 Not set 73.9 76.8 76.7 77.7 73 74.4 76.3 87.3 77 87.2 75.3 76.8 77.6 73.3 78 77.9 76 73.4 72.4 74.3 74.8 77.1 76.3 75.9 77.3 78.5 78.7
2011/12 Inpatient (IP) 11 ipAW1 Not set Was your admission date changed by the hospital? 91.9 94.8 94.1 88.7 89.8 89.8 91.7 90.9 Not set 90.8 91.8 94.3 95.5 92.6 93.4 Not set Not set 91.5 94.2 93.5 94.2 87.2 92.6 91.8 96.8 92.5 98.4 90.1 85 91.7 91.1 93.5 92.1 91.4 91.9 89.3 90.4 93.1 94.6 94.4 93.8 94.4 95 95.9
2011/12 Inpatient (IP) 9 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 81.3 93.5 82.9 74 70.6 79.3 79.8 78.3 Not set 83.6 78.5 87.3 85.5 83.3 82.9 Not set Not set 73.1 89 79.5 86.3 80.8 82.3 92.1 87.2 85.1 92.3 78.5 74.6 83.7 74.8 78.3 85.9 81.3 85.7 75.3 76.7 84.6 84 87.6 76.5 80.9 80.1 86
2011/12 Inpatient (IP) 12 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 78.2 70.4 86.5 64.4 73.4 73.7 73.3 71.3 Not set 82.1 85 78.3 90.5 76.7 70.9 Not set Not set 75.3 77.1 78.8 80.3 75.1 76.9 76 89.2 84 94.9 78.6 80.4 76.7 72.9 77.6 77 82.7 71.3 67.7 70.8 83.2 78.6 77.6 78.6 79.3 85.5 74.7
2011/12 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 83.8 86.2 87.8 75.7 77.9 80.9 81.6 80.1 Not set 85.5 85.1 86.6 90.5 84.2 82.4 Not set Not set 80 86.8 83.9 86.9 81 83.9 86.6 91.1 87.2 95.2 82.4 80 84 79.6 83.1 85 85.1 83 77.4 79.3 87 85.7 86.5 83 84.9 86.9 85.5
2011/12 Inpatient (IP) 40 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 79 79.3 82 77.3 70.3 79.2 79.2 76 Not set 79.3 83.5 78.2 80.9 78.9 75.2 Not set Not set 75.4 81.7 82 81.7 81.4 77.7 79.9 86.9 79 88.6 76.3 81.5 81.2 76.3 77.5 79 80.1 74.4 69.1 74.8 82.4 79 79.2 77.2 78 82.2 83.3
2011/12 Inpatient (IP) 60 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 62.8 64 60.7 59.5 60.3 61.5 56.8 52.7 Not set 69.3 67.1 58.6 77.6 62 64.1 Not set Not set 59.9 69.9 68.2 65.1 56.5 50.4 69.6 65.1 70.8 68.2 66.4 63.4 68.5 50.8 59.5 68.6 71.4 55.9 47.5 51.6 62.5 63.1 62.1 68.7 61.2 65.2 76.8
2011/12 Inpatient (IP) 68 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 52.6 59.4 52.5 48.2 39.8 53.8 48.7 44.5 Not set 46.7 55.1 51.9 69.9 49.7 55.7 Not set Not set 47.3 50.1 52.3 56.9 53.6 48.4 42.5 73.5 59.8 76.2 53.5 49.7 54.7 48.2 56.5 48.4 53.9 47.2 49.5 49.2 50.1 50.5 53.1 49.2 42.6 55.2 55.5
2011/12 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 64.8 67.6 65.1 61.7 56.8 64.9 61.5 57.7 Not set 65.1 68.6 62.9 76.1 63.5 65 Not set Not set 60.8 67.2 67.5 67.9 63.9 58.8 64 75.2 69.9 77.7 65.4 64.9 68.1 58.4 64.5 65.3 68.5 59.2 55.4 58.5 65 64.2 64.8 65 60.6 67.5 71.9
2011/12 Inpatient (IP) 41 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 71 71.6 73 66.4 62.3 70.3 64.6 68.1 Not set 70.9 71.4 68.3 76.2 69.8 69.1 Not set Not set 68.4 72 70.4 75.3 69.4 66.4 67.6 84.5 73.5 80.3 71.4 69 70.2 64.7 72.2 66.8 72.7 67.9 64.4 68.8 71 70.7 72.9 70.4 66.5 74.8 73.6
2011/12 Inpatient (IP) 64 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 83 82.6 84.9 82.4 69.7 83.6 75.7 81.9 Not set 81.3 85.7 85.2 91.4 78.9 81.7 Not set Not set 81.4 86.5 82.7 86.2 83.1 82 79.9 92.3 86.5 91.5 83.4 83.2 84.3 76.1 86.5 79.4 84.4 77.5 75.4 83.5 84.1 81.4 83.1 80.8 83 88.9 84.3
2011/12 Inpatient (IP) 65 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 47.6 49.8 49.6 37.9 33.7 47.8 36.6 45.8 Not set 43.3 52 48.7 52.2 43.3 46.6 Not set Not set 43.9 47.8 46 54.3 44.9 44.4 42.7 69.6 55.6 75.8 50 42.3 52.4 41.3 52.4 41.8 49.5 43.3 47.2 45.2 44.6 44.7 48.4 40.1 41.7 48.2 54.6
2011/12 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 67.2 68 69.1 62.2 55.2 67.2 59 65.3 Not set 65.2 69.7 67.4 73.3 64 65.8 Not set Not set 64.6 68.7 66.4 71.9 65.8 64.2 63.4 82.1 71.9 82.5 68.3 64.8 69 60.7 70.3 62.7 68.9 62.9 62.3 65.8 66.6 65.6 68.1 63.7 63.7 70.6 70.8
2011/12 Inpatient (IP) 31 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 80.8 83.2 80.9 79.6 76 81.6 76.3 80 Not set 80.6 82.6 80.5 88.4 77.2 79.3 Not set Not set 80.5 80.8 77 84.6 83.2 81.7 78.3 92.3 82.3 87.8 82.7 79.4 80.6 75.1 78.8 80.4 80.6 78.5 74.2 75.2 81.8 78.4 80.4 74.6 77.1 83.3 81.9
2011/12 Inpatient (IP) 33 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 83.9 86.2 85.1 81.9 74.5 84.8 84.4 80 Not set 81.9 87.1 80.9 90 85 81.1 Not set Not set 84.8 85.2 84.3 87.3 83.3 85 85.6 91.1 83.8 93.4 83.6 83.7 84 80.1 82.8 83 86.2 81 70.9 79.9 86.7 83.7 85.8 83.3 82.7 84.4 84.7
2011/12 Inpatient (IP) 35 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 80.5 81.1 83 75.9 70.3 75.4 80 74.3 Not set 83.6 85 79.1 85.9 84 78.4 Not set Not set 79 83.2 83.3 81.7 81.3 73.2 79 89.4 80.2 88.3 82.4 82.3 79.7 73.8 82.8 81.6 84.1 79.5 71.7 76.4 80.9 80.4 84.1 82.6 75 82.3 82.8
2011/12 Inpatient (IP) 37 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 86.6 88.1 88.4 83.7 77.6 84.5 87.4 78.2 Not set 84.9 91.4 86.8 87.8 86.8 84.8 Not set Not set 87.9 89.1 90.9 87.9 88.1 81.6 86.8 94.5 86.9 94.6 84.9 87.1 85.7 84 86.7 86.8 89.7 85.5 71.6 85.2 90.2 88.8 88.5 87 84.2 86.4 86.1
2011/12 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 83 84.7 84.3 80.3 74.6 81.6 82 78.1 Not set 82.7 86.5 81.8 88 83.2 80.9 Not set Not set 83 84.6 83.9 85.4 84 80.4 82.4 91.8 83.3 91 83.4 83.1 82.5 78.3 82.8 82.9 85.2 81.1 72.1 79.2 84.9 82.8 84.7 81.9 79.8 84.1 83.9
2011/12 Inpatient (IP) 20 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 61.7 67.1 63.5 48.7 59.6 56.1 59.5 57.6 Not set 60.1 69.9 58.6 81.1 64 58.7 Not set Not set 54.8 58.2 64.8 64.2 62.5 60.6 50.6 70.1 62.8 77.6 62.5 53.4 61.1 56 69.7 66.4 59 62.5 49 53.7 56.4 58 73.2 59.2 59.1 58.3 68.1
2011/12 Inpatient (IP) 21 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 79.4 77.7 81.4 79.5 73.9 80.1 75.5 78 Not set 74.7 84.2 80.1 87.3 81.1 77.1 Not set Not set 80.3 83.1 80.6 80.6 82.6 77.7 75.7 82.8 83.5 83.5 82 74.2 80.9 76.8 81.6 79.4 81 78.7 71.7 68.7 78.8 83 86.5 81.1 81 78.7 88.3
2011/12 Inpatient (IP) 22 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 87.9 88.3 88.8 83.5 82.8 84.5 89.7 81.9 Not set 87.8 90.6 88.1 91.8 87.6 88.2 Not set Not set 85.7 87.7 89.8 90.6 84.3 85.5 91.1 96.8 88.4 95.8 89.2 86.8 86.9 83.5 91 88.9 89.7 87.1 77.8 85.6 88.2 84.9 89.7 83.8 86.3 91.5 90.5
2011/12 Inpatient (IP) 28 ipCCFP4 Not set How would you rate the hospital food? 53.8 57.2 56.5 51.5 44.2 49.9 52.8 48.5 Not set 48.5 55.2 58 53.4 62.1 49.2 Not set Not set 48.8 54.1 50.5 55.3 45.7 50.7 47.2 66.4 50.2 61.3 48.9 61 50.4 42.8 53.3 56.3 64.4 40.7 51.9 49.1 57 46.8 50.9 48.5 53.5 61.5 53.6
2011/12 Inpatient (IP) 47 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 93.7 94.8 93.5 92.6 89.5 92.2 92.9 90.9 Not set 94.5 95.1 91.7 92.8 94.3 92 Not set Not set 92.9 94.8 92.8 94.6 94.7 93 92.5 96.5 93.6 98.1 94.9 94.4 92.9 90.4 95.8 94.1 94.6 94 90.3 93 94.7 92.4 95 90.6 93.3 93.1 96.3
2011/12 Inpatient (IP) 73 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 88.3 90.2 88.2 84.6 79.9 85.6 87.3 84.3 Not set 88.8 88.9 86.9 91.2 89.5 86.5 Not set Not set 85.9 90.1 89.8 91 86.5 85.8 86.2 96.7 90.3 96.1 90.1 87.1 87.9 83.6 88.8 87.5 90.3 86.3 80.6 84.7 88 87.9 89.9 85.5 85.9 91.1 91.4
2011/12 Inpatient (IP) 49 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 82.4 82.1 80.5 82.6 71.1 82.3 79.2 80.7 Not set 84.6 83.9 83.3 85.1 82.9 78.2 Not set Not set 80.7 84.2 84.3 82.5 83.6 85.8 77.4 91.1 80.6 91.4 81.8 82 81.3 73.4 84.2 84.9 80.8 79.8 72.8 80.4 81.8 80.7 83.9 81.1 82.3 85.4 83.9
2011/12 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 79.4 80.8 80 76.5 72.4 77.1 78.2 75.7 Not set 78.6 81.8 79.5 83.1 81.5 77 Not set Not set 76.9 80.3 80 81.1 77.9 78.3 76.3 87.3 79.4 87.2 79.5 79.2 78.4 73.3 81.4 80.8 81.6 76.4 72.3 75.7 79.5 77.2 81.5 76.6 78.6 81.9 82.3
2011/12 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 75.6 77.5 77.3 71.3 67.4 74.3 72.5 71.4 Not set 75.4 78.3 75.6 82.2 75.3 74.2 Not set Not set 73.1 77.5 76.3 78.6 74.5 73.1 74.5 85.5 78.3 86.7 75.8 74.4 76.4 70.1 76.4 75.3 77.9 72.5 67.9 71.7 76.6 75.1 77.1 74 73.5 78.2 78.9
2010/11 Inpatient (IP) 11 ipAW1 Not set Was your admission date changed by the hospital? 91.7 88.2 95.5 91.5 88.5 90.4 91.7 89.4 Not set 91.7 92.2 92 95.3 94.6 90.8 90.6 Not set 93 95.1 93 90.1 90.7 94.1 93.2 97.4 90.1 98.1 91.7 86.8 91.5 89 95.4 95 85.8 90.8 82.9 91 92.6 92.2 93 91.5 88.8 93.7 92.8
2010/11 Inpatient (IP) 9 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 82.9 84.9 88.1 81.3 80 77.4 85.3 80.8 Not set 83.6 77.8 78.7 86.9 78.7 81.6 75.4 Not set 76.3 93.2 79.7 82.8 82.5 83.8 90.8 93.1 84.6 92.3 85.4 86.4 83.2 80.8 85.3 85 81.8 85.3 76.8 75.5 87.8 84.4 85.7 75.7 78 82.4 91.6
2010/11 Inpatient (IP) 12 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 77.9 72.2 85.7 77.9 67.4 72.8 75.5 75.3 Not set 83.2 83 79.7 87.2 80.8 69.9 74.7 Not set 74.5 80.7 74.2 79.5 75.3 72.6 78.4 90.9 85.3 95.6 65 79.9 82.6 72.1 81.7 76.2 77.8 71 63.8 70.1 82.5 76 74.4 77.1 73.9 79.1 83.2
2010/11 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 84.2 81.8 89.8 83.6 78.6 80.2 84.1 81.8 Not set 86.2 84.4 83.5 89.8 84.7 80.8 80.3 Not set 81.3 89.7 82.3 84.2 82.8 83.5 87.5 93.8 86.6 95.3 80.7 84.4 85.7 80.7 87.4 85.4 81.8 82.4 74.5 78.9 87.6 84.2 84.4 81.4 80.2 85.1 89.2
2010/11 Inpatient (IP) 40 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 78.6 74.5 82.1 79.2 72.7 79.8 77.8 69.5 Not set 75 77.8 80.5 78 78.2 77.5 76.9 Not set 77.8 81.6 79.9 79.6 74.1 74.3 79.2 83.1 81.5 85.9 75.5 82.3 79.9 76.5 78.1 78.2 80.5 76.6 76.4 76.9 78.2 77 79.2 80.3 76.1 80.1 80.9
2010/11 Inpatient (IP) 59 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 63.2 68.7 59.9 66.9 54.6 65.8 62.5 61.1 Not set 67.6 65.1 53.1 81.9 58.3 64.9 68 Not set 60.3 72.5 67 65.4 57.2 53.1 66.5 64.7 75.4 73.6 65.6 57.6 67.7 55.6 58.1 67.5 69.4 60 47.9 60 51.2 62 62.1 66.8 68.6 65.4 72
2010/11 Inpatient (IP) 67 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 51.9 52.5 49.4 47.2 42.6 56.2 53.6 46.7 Not set 52.8 51.8 43.2 67.1 53.2 52.6 46.5 Not set 51.3 54 52.5 53.5 55.7 54.8 48.2 70.3 58.9 69.8 44 51.4 57.5 47.8 52.1 52.3 56.1 45.3 49.9 46.5 47.9 51.4 52.8 46.1 46.7 55.2 58.3
2010/11 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 64.6 65.2 63.8 64.4 56.6 67.3 64.6 59.1 Not set 65.1 64.9 58.9 75.6 63.2 65 63.8 Not set 63.1 69.4 66.5 66.2 62.3 60.7 64.6 72.7 71.9 76.4 61.7 63.8 68.4 60 62.7 66 68.6 60.6 58.1 61.1 59.1 63.5 64.7 64.4 63.8 66.9 70.4
2010/11 Inpatient (IP) 41 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 71.1 65.1 74.1 68.9 68 71.8 69 65.2 Not set 69.3 71.4 70.2 75.4 70.4 70.1 68 Not set 71.7 72.8 70.2 75.4 71.3 68.4 69.3 82.9 73.7 83.3 63.9 72.5 72.1 68.7 76.3 71.9 72.5 66.2 62.9 71.3 72.3 68.5 69.8 69.6 65.8 70 71.4
2010/11 Inpatient (IP) 63 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 83.3 79.8 81.6 80.2 76.7 81.8 83.5 78.3 Not set 82.5 83.7 82.5 90.1 82.5 78.1 78.4 Not set 80.8 87 80.5 84.1 86.1 83 81 91.8 86.8 91.4 80.1 81.6 86.1 80.2 85.8 83.2 86.9 81.9 77.6 80.1 81.1 86.6 82.4 81.5 79.8 87.5 86.1
2010/11 Inpatient (IP) 64 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 47.1 46.2 49.6 43.8 40.2 49.1 45.5 44 Not set 45.5 45.1 40.9 61.6 50.3 41.8 40.9 Not set 45.9 52.2 46 45.9 51.9 49 47.6 65.1 51.9 66.9 40.6 52.4 58.7 47.1 50.7 44.2 52.3 37.4 46.7 46.2 44.5 46.3 44.4 41.3 38.1 51.1 54.5
2010/11 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 67.2 63.7 68.4 64.3 61.6 67.6 66 62.5 Not set 65.8 66.7 64.5 75.7 67.7 63.3 62.4 Not set 66.1 70.7 65.6 68.5 69.7 66.8 65.9 79.9 70.8 80.5 61.5 68.9 72.3 65.3 70.9 66.4 70.6 61.8 62.4 65.9 66 67.1 65.5 64.2 61.2 69.5 70.6
2010/11 Inpatient (IP) 31 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 81 77 81.7 78.7 76.9 79.2 77.3 78.1 Not set 76.4 81.8 79.5 85.8 77.9 81.1 78.3 Not set 82.2 80.5 78.4 83.5 83.5 80.8 81.2 89.6 82.7 87.9 73.3 82.8 83.2 78.7 82.8 78.9 80 79.2 76.1 79 79.4 79.5 75.6 80.4 79.7 80.8 84.8
2010/11 Inpatient (IP) 33 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 83.4 82.4 84.6 84 81 87.8 82.9 76.2 Not set 81.9 84.4 81.6 87.3 82.7 80.4 78.9 Not set 84 86.4 81.5 85.4 79.9 80.1 85.4 91.7 84.7 91.5 81.7 85.6 85.9 81.6 86.5 83.5 84.4 84.3 73 79.1 84.2 83 83 82.1 85.3 83 84.6
2010/11 Inpatient (IP) 35 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 80.8 76.5 84.9 78.2 72.9 73.8 81.4 73.7 Not set 79.2 80.3 80.9 85.1 81.3 79.7 81.4 Not set 80.7 84.3 79.6 80.4 77.3 70.5 79.9 88.4 80.1 88.1 76.9 83.4 82.3 81.4 82.7 81.9 86.1 78.1 74.1 77.3 80.3 80.2 79.7 80.1 75.1 83.4 81.4
2010/11 Inpatient (IP) 37 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 86.9 86.8 89.4 88.5 83.3 84 86.8 80.3 Not set 85.3 89.7 86.1 83.5 86.1 86.2 86.6 Not set 87.2 89.6 87.6 88.4 85.1 80.4 88.9 93.6 85.9 93.5 83.7 88.6 89.7 88.6 87 85.9 87.3 88.2 76.6 86.3 89 88 88.7 86.8 86.8 85.7 87.7
2010/11 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 83 80.7 85.2 82.3 78.5 81.2 82.1 77.1 Not set 80.7 84 82 85.4 82 81.8 81.3 Not set 83.5 85.2 81.8 84.4 81.5 77.9 83.9 90.8 83.3 90.2 78.9 85.1 85.3 82.6 84.8 82.5 84.4 82.4 75 80.4 83.2 82.7 81.7 82.4 81.8 83.2 84.6
2010/11 Inpatient (IP) 20 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 60.6 61.7 64.6 51.1 52.4 60.7 58.8 59 Not set 57.7 57 60 76.9 66.9 57.1 56.7 Not set 57.8 61.2 64.9 63.1 67.5 49.7 52.5 69 66.6 69.5 53.8 60.1 61.7 54.5 66.9 59.1 58.1 63.4 56.3 51.8 58.7 55.3 64.4 50.9 56.9 64.7 71.1
2010/11 Inpatient (IP) 21 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 78.9 73.7 81.8 80.6 73.3 84.2 77.1 76.2 Not set 76.6 77.4 75.8 85.1 80.9 78 77.9 Not set 78.4 82.2 76.4 79.8 76.9 77 73.5 79.7 84.6 80.6 75.3 76.5 82.6 76.8 79 74.1 81 81.6 79.1 74.3 76.7 79.4 83.6 81.3 82.9 81.6 85.8
2010/11 Inpatient (IP) 22 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 87.3 85.8 88.5 84.9 82.5 82.8 90.7 82.1 Not set 87.8 90.4 86.5 89.5 87.7 87.1 87.1 Not set 86.6 88.5 88.6 89.9 86.2 81.6 90.8 95.8 87.8 95 85.6 86.7 87 83.7 92.2 89.1 88.3 87.7 75.7 81 87 84.1 87.7 83.8 85.2 89.6 91.3
2010/11 Inpatient (IP) 28 ipCCFP4 Not set How would you rate the hospital food? 54.6 53.8 50.4 50.6 45.8 49.9 53.8 49.4 Not set 53 59.5 55.5 49 64.8 54.7 48.6 Not set 56.5 54.7 48.1 57.2 47.7 52.4 47.5 66.8 50.1 63.2 49.9 65.2 51.5 48.5 53.2 61.6 65.2 41.9 54.5 49.2 66.2 47.3 50.5 49.1 50.3 63.4 50.2
2010/11 Inpatient (IP) 46 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 93.5 93.1 93.3 92.3 92.5 94.5 95.6 90.7 Not set 93.6 94.5 93.5 92.1 93.8 91.8 90.4 Not set 93 92.6 93.5 94.5 92.6 92.5 93 97 93.3 96.8 91.8 95.5 92.7 93.6 96.6 93.8 94.2 93.6 89.8 91.4 94.2 92.9 91.8 92.7 92.6 94.6 94.7
2010/11 Inpatient (IP) 72 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 88.3 86.8 89.2 87.7 85.7 84.9 86.5 82.6 Not set 90.4 88.7 86.4 91.1 88.2 86.1 87.2 Not set 89.4 90.6 86.9 90.3 88.9 85.1 87.2 96 89.8 95.7 82.8 89.4 87 87 92 87 90 86.2 83.3 86 89.9 88.4 87.5 86.5 85.2 89.8 89.1
2010/11 Inpatient (IP) 48 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 82.5 80.7 81.9 84.1 75.4 81.4 83.5 77.6 Not set 82.6 83.8 78.6 85.3 79 82.1 83.9 Not set 81 81.6 83.9 84.3 80.3 83.5 80.7 89.4 79 85.1 77.7 85.4 83.4 80.3 85 80.1 86 78.5 78.9 82.2 84.6 81.1 81.8 81.9 83.1 86.2 86.1
2010/11 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 79.3 78 79.4 77.6 74.1 77.7 79.7 75 Not set 79.1 80.7 78.1 81.4 81.3 78.2 77.4 Not set 79.1 80 78.6 81.3 78 76.4 77 86.5 79.3 85.2 75.4 81.7 78.9 76.5 82 79.7 82.2 76.7 75 75.5 81.6 76.9 78.9 76.7 77.7 82.8 81.6
2010/11 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 75.7 73.9 77.3 74.4 69.9 74.8 75.3 71.1 Not set 75.4 76.1 73.4 81.6 75.8 73.8 73 Not set 74.6 79 75 76.9 74.9 73.1 75.8 84.8 78.4 85.5 71.6 76.8 78.1 73 77.6 76 77.5 72.8 69 72.4 75.5 74.9 75 73.8 73 77.5 79.3
2009/10 Inpatient (IP) 11 ipAW1 Not set Was your admission date changed by the hospital? 92 94 93.1 91.4 90.9 89.3 92.5 89.8 Not set 88.8 94.9 90.2 95.4 90.9 93.2 92.3 Not set 93.8 95 93.2 91.8 93.7 91.3 93.4 95.4 93.2 97.4 90.1 84.8 88.7 89.9 95.3 96.9 86.8 92.3 90 91.9 94.2 93.8 92.2 94.5 90.8 94 97.5
2009/10 Inpatient (IP) 9 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 83.5 91.4 87.3 81.2 82.6 73.4 89.6 81.8 Not set 81.1 83.1 76.1 86.6 86.1 82.4 77.5 Not set 79.9 87 85.1 82.5 82 88.3 88.7 90.2 83.8 94.2 74.2 84 88.1 82.6 85.5 89.4 82.1 85.6 70.2 80.4 89 85.9 85.4 81 79.4 85.1 95
2009/10 Inpatient (IP) 12 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 79.5 70.6 86.6 79.9 73.2 73.7 76 76.7 Not set 79.7 86.6 79.3 88.8 83 77.3 77.8 Not set 77.7 78 78.7 72.8 72.9 82.3 84 88.6 80.9 90.3 75.5 81.7 88.1 67.2 82.6 80.6 77.9 70.7 63.7 76.5 86.4 84.1 79.3 74.8 77.9 83.9 85.1
2009/10 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 85 85.3 89 84.2 82.2 78.8 86.1 82.8 Not set 83.2 88.2 81.8 90.2 86.7 84.3 82.5 Not set 83.8 86.7 85.6 82.4 82.9 87.3 88.7 91.4 86 94 79.9 83.5 88.3 79.9 87.8 89 82.3 82.9 74.6 82.9 89.9 87.9 85.6 83.5 82.7 87.7 92.5
2009/10 Inpatient (IP) 40 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 78.9 76.9 80.4 78.6 74.9 76.9 75.1 74.2 Not set 78.3 80.1 73 83.4 77.9 77.4 78.7 Not set 75.3 77.9 80.6 77.4 76.8 80.2 80.9 82.3 79.9 84.6 73.6 82.9 82.7 76.3 79.1 80.6 75.6 77.6 71.5 73.9 81.2 80.3 80.5 78.8 78.2 82.8 81.9
2009/10 Inpatient (IP) 59 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 64 66.1 65.2 59.3 63.8 58.8 55.6 62 Not set 75.1 64.7 53.5 73.1 67.2 63.7 70.6 Not set 64.8 69.1 68.6 60 62.3 53.1 72.5 59.8 66.9 74.3 68.2 57.4 64.1 50.9 73.5 71.4 72.9 58.9 52.2 56.6 57.3 68.8 63.5 64.6 63.1 60.9 77.6
2009/10 Inpatient (IP) 67 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 50.3 50.8 50.6 46.8 41.7 48.1 46 51.8 Not set 48.3 54 46.4 65.4 51.6 57.4 49 Not set 40.9 55.2 50.2 49.8 47.8 46 54.1 73.2 51.8 75.6 39.3 52.3 57.4 54.5 53.6 53.8 50.8 49.9 46.2 44.4 49.1 52.5 51.6 47.8 44.9 53.8 57.9
2009/10 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 64.4 64.6 65.4 61.6 60.1 61.3 58.9 62.7 Not set 67.2 66.2 57.6 73.9 65.6 66.2 66.1 Not set 60.3 67.4 66.4 62.4 62.3 59.8 69.2 71.8 66.2 78.2 60.4 64.2 68.1 60.6 68.7 68.6 66.5 62.1 56.6 58.3 62.6 67.2 65.2 63.7 62 65.8 72.4
2009/10 Inpatient (IP) 41 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 71 74.5 70.6 66 64.9 67.7 68.1 69.9 Not set 67.3 69.8 64.4 79.1 70.8 67.6 69.3 Not set 66.4 70.1 69.4 72.3 67.1 74 73.3 82.2 71.3 80.2 66.1 72.8 72.6 68.5 75.3 72 72.6 68.5 60 67.3 73.7 68.3 71.5 70.8 66.5 74 76.5
2009/10 Inpatient (IP) 63 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 83.4 82.9 82.9 81.3 75.9 79.7 79.5 83.4 Not set 84.9 84.6 77.1 93.6 81.5 85.9 84.8 Not set 78.6 87.1 83.5 85.5 82.3 84.5 87.2 89.1 86.3 91.9 81.3 84.7 87.6 84 90.2 84.9 82.6 83.6 79.5 80.8 82.2 84.9 84.8 84.8 82.4 86.6 90.7
2009/10 Inpatient (IP) 64 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 46 49.9 48.7 41.2 33.8 39.2 42.5 48.4 Not set 46.1 49.9 39.4 59.5 43.8 55.2 46.2 Not set 38.4 49.6 46.8 45.9 39.7 46.1 49.7 69 50.6 74.9 39 44.9 51.8 42.1 51.3 45.2 45.7 44.5 45 38.3 38.1 48.9 46.5 45.8 47.1 50.4 59.7
2009/10 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 66.8 69.1 67.4 62.8 58.2 62.2 63.4 67.2 Not set 66.1 68.1 60.3 77.4 65.4 69.6 66.8 Not set 61.1 68.9 66.6 67.9 63 68.2 70 80.1 69.4 82.3 62.1 67.4 70.7 64.8 72.3 67.4 67 65.5 61.5 62.1 64.7 67.4 67.6 67.1 65.3 70.3 75.6
2009/10 Inpatient (IP) 31 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 81.3 81.9 82.6 78.7 77.5 79.1 78.9 80.8 Not set 80.7 80.1 76.2 90.8 77.7 78.4 81.2 Not set 79.5 82.8 75.9 83.7 82.2 88.1 85.7 90 84.5 87.2 76.7 83.5 82.2 81 85.6 79.8 80.9 78.6 78.3 74.9 81.5 79.5 80 80.1 79.7 85 83.9
2009/10 Inpatient (IP) 33 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 83.3 83 84.6 81.6 78.6 82.7 83.2 80.7 Not set 79.6 84.8 77.8 92.4 82.3 79.3 84.6 Not set 82.3 83.8 84.1 86.5 81.4 82.4 87.9 92.3 85.1 90.2 81.4 86.4 84.9 80.8 86.5 83.2 81.3 82.3 73.1 79.9 85.6 82.1 83.5 83.1 82 85.2 86.8
2009/10 Inpatient (IP) 35 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 80.4 80.6 83.7 76.8 78.3 73.5 78.4 75.8 Not set 79.8 82.7 76.2 86.4 85.2 77.9 83.1 Not set 76.7 83 82.1 79.8 77.2 79.3 83.3 86.9 77.4 86.3 77.9 80.4 84.1 78.9 83.3 81.3 83.8 82 75.5 77.3 84.2 81.6 82.3 82.8 74.2 84.1 84
2009/10 Inpatient (IP) 37 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 86.5 88.6 89.1 87.5 86.7 84.7 86.6 82.5 Not set 82.9 89.2 84.6 91.4 86 83.1 88.7 Not set 85.8 88 87.2 86.5 86.5 82.3 88.8 93.4 84.7 92.5 82.4 87.3 88.5 85.7 88 88.2 88.2 86.2 78.2 86 90.2 88.1 90.8 88.6 84.2 89.9 86.5
2009/10 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 82.9 83.5 85 81.2 80.3 80 81.8 80 Not set 80.7 84.2 78.7 90.2 82.8 79.7 84.4 Not set 81.1 84.4 82.3 84.1 81.8 83 86.4 90.7 82.9 89 79.6 84.4 84.9 81.6 85.9 83.1 83.6 82.3 76.3 79.5 85.4 82.8 84.1 83.7 80 86.1 85.3
2009/10 Inpatient (IP) 20 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 60.6 66 56 49.8 56.6 56.6 61.7 62.4 Not set 62.7 61.1 56.8 73.5 64.6 53.5 51.4 Not set 58 56.9 62.4 61.3 64.6 49.7 55 68.3 65.3 70.7 53.6 62.5 62 55.3 72.1 63.1 58.3 65.2 55.8 52.3 61.6 60.2 64.2 56.2 60.7 59.4 69.5
2009/10 Inpatient (IP) 21 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 78.7 81.9 80.8 74.2 77.7 77.8 72.4 80.8 Not set 76 77.2 70.5 87.9 76 74.7 77.9 Not set 75.2 80.2 82.3 77.8 83 76 77.6 80.4 83.3 83.7 76.8 76.4 82.9 74.7 83 78.8 80.3 81.6 74.7 73.5 77.1 76.6 80.1 80.2 79.2 81.9 85
2009/10 Inpatient (IP) 22 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 86.8 87 89.1 85.8 86.9 84.4 87.9 81.4 Not set 84.1 90 85.2 89.7 88.7 88.2 87.2 Not set 83.4 88.8 86.8 87.2 85.4 84.5 91.1 94.6 85 95.2 85.8 86.2 87.3 85.3 93.7 91.2 87.9 86.8 79 83.4 85 85 86 84.8 85.5 90.2 92.1
2009/10 Inpatient (IP) 28 ipCCFP4 Not set How would you rate the hospital food? 53.6 56.2 46 50.4 47.4 47.6 53.5 46.1 Not set 50.7 55.9 53.4 55.7 65.7 52.4 47.9 Not set 53 52.8 54.1 54.1 51.9 49.6 53.5 68.5 45.7 62.7 46.8 61.2 50.8 47.6 61.3 57.1 69.2 40.9 49.1 49.9 69.5 46.3 56.1 48.1 48.6 64.2 54.6
2009/10 Inpatient (IP) 46 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 93.5 92.2 94.2 92.8 92.7 91.5 92.2 93.1 Not set 95 93.1 90.9 97.5 94.4 91.4 92.9 Not set 92.3 94.8 92.9 94.1 94.1 96.3 95.1 95.5 91.9 97.2 91.8 93.9 93.7 92.2 95.1 93.5 92.9 93 89.1 92.7 93.1 93 93 92.8 93.1 93.7 96
2009/10 Inpatient (IP) 72 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 88.3 88.3 89.2 87.8 84.7 86 86.3 87.8 Not set 88.2 90 86 91.5 87.7 88.5 87.9 Not set 86.1 88.9 88.8 89.1 88.2 89.4 88.6 95.1 87.6 95.6 83 87.7 89.3 88.3 93 89.9 90.4 86 82.4 86 89.6 86.9 90.2 88.5 87.8 91.6 90.8
2009/10 Inpatient (IP) 48 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 82.7 81 85.7 83.2 78.2 80.6 80.5 80.1 Not set 80.6 81.5 79.5 91.7 79.2 81 85.2 Not set 77.5 80.7 82.9 84.7 84.5 82.8 83.7 88.4 79.8 89.4 77.6 82.3 85 81.3 82 82.1 88.9 83 77.9 80.1 88.6 78.4 83.2 85.8 82.6 87.9 85.4
2009/10 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 79.1 79.8 78.8 77 76.2 76.2 77.9 76.7 Not set 78 79.9 76.4 84.5 81 77.6 77.6 Not set 76.5 79.1 79.6 79.8 79.6 77.6 79.7 86.1 77.4 86.2 75 80.1 79.7 76.6 83.8 80.8 83.1 77.2 73.8 75.8 82.5 76.3 80.1 78 77.9 83.1 82.7
2009/10 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 75.6 76.5 77.1 73.4 71.4 71.7 73.6 73.9 Not set 75 77.3 71 83.3 76.3 75.5 75.5 Not set 72.6 77.3 76.1 75.3 73.9 75.2 78.8 84 76.4 86 71.4 75.9 78.3 72.7 79.7 77.8 76.5 74 68.6 71.7 77 76.3 76.5 75.2 73.6 78.6 81.7
2008/09 Inpatient (IP) 11 ipAW1 Not set Was your admission date changed by the hospital? 91.7 94.3 94.6 89.5 86.9 89 94.5 89.3 Not set 90.4 91.6 92.9 94 92.8 92.9 92.6 89.8 92.9 95 96 91.1 90.6 91.9 95.3 96.6 93.1 99.1 89.6 84.8 90.4 91.2 95.5 95.4 88.4 92.5 84.6 87.6 96.1 93.3 91.7 92.8 93.4 95.8 94.9
2008/09 Inpatient (IP) 9 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 83.2 85 86.4 81.2 80.5 72.9 89.1 77.3 Not set 82.7 86.6 82.1 86.7 84.3 76.7 81.2 84.8 81.1 90.7 81.8 87.3 82.4 85.6 90.1 89.7 83.8 90.3 77.6 86.6 88 85.9 85.7 89.5 85.1 86.3 74.7 78.9 92.6 85 84.1 83.9 80.4 85.6 85.5
2008/09 Inpatient (IP) 12 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 79.7 72.3 88.1 80.6 75.9 76.6 78 77.7 Not set 82.5 85.5 81.5 92.1 79.1 76.3 80.2 81.4 78.3 77.2 69.9 78.1 77.6 80.6 87.7 88.3 80.1 93.9 73.4 79.6 85.8 73.1 85.2 83.6 81 73.3 61.6 70.1 78.5 78.4 70.2 77.6 80.5 78.3 86.4
2008/09 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 84.9 83.9 89.7 83.8 81.1 79.5 87.2 81.4 Not set 85.2 87.9 85.5 90.9 85.4 82 84.7 85.4 84.1 87.7 82.6 85.5 83.5 86 91 91.5 85.6 94.4 80.2 83.7 88.1 83.4 88.8 89.5 84.8 84 73.6 78.9 89.1 85.6 82 84.8 84.8 86.6 88.9
2008/09 Inpatient (IP) 38 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 79.6 78.3 80.5 77.4 75.7 79.6 77.2 76 Not set 78.4 81.8 77.8 81.7 81 78.6 81.1 77.9 78.7 78.2 78 76.5 78 79.2 82.4 85 80.7 88 78 82.7 82.1 82.2 82.4 82.3 79.1 78.8 72.1 73 80.4 78.7 74.9 79 78.8 80.1 83.3
2008/09 Inpatient (IP) 57 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 64.9 67.5 64 63.8 59.9 66.7 66.2 59.3 Not set 71.8 65.9 61.2 75.8 75.2 69.4 67.9 61.9 63.4 74.4 66.2 59.1 62.3 58.4 70.8 65.4 70.9 69.5 66.7 58.2 68.7 65.5 73.6 67.9 73.6 59.3 55 53.5 59 71.4 62.4 65.4 64 57.5 65.5
2008/09 Inpatient (IP) 65 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 51.3 53.1 54.1 45.3 36.6 51.2 49 52.5 Not set 50.9 54.4 51.2 66.6 51.9 53.7 53.2 49.4 48.3 56 47.5 48.8 53.9 53.2 48.6 74.3 51.6 74.2 37.9 48.2 61.3 52.8 52.7 53.7 55.2 51.3 42.3 42.6 48.6 50.8 39.5 46 44 51.9 59.6
2008/09 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 65.3 66.3 66.2 62.2 57.4 65.8 64.1 62.6 Not set 67 67.4 63.4 74.7 69.4 67.2 67.4 63.1 63.5 69.5 63.9 61.5 64.7 63.6 67.3 74.9 67.7 77.2 60.9 63 70.7 66.9 69.6 68 69.3 63.1 56.5 56.3 62.7 67 58.9 63.5 62.3 63.1 69.5
2008/09 Inpatient (IP) 39 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 71.3 72.1 74.1 69.4 64.8 69.5 67.9 67.8 Not set 68.6 74.7 72.6 82.2 69.9 69.1 71 71.2 73.3 73.3 72.4 73.8 71.3 70.1 72.7 84 72.9 81.9 67.3 74.4 72.2 69.2 75.6 74 72.8 70 65.3 67.3 70.9 70.8 66 68.9 66.5 74.4 72.1
2008/09 Inpatient (IP) 61 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 84.4 83.7 82.8 79.6 75.6 85.3 81.2 85.6 Not set 82.2 85.3 86.3 92.1 81.8 87.4 83.8 83.1 80 88.8 82.6 80.2 85.5 84.2 86.9 91.7 84.6 90.8 81.7 85.2 86.7 86.9 88.5 86.8 87.5 84.3 79.5 79.7 84.4 85.1 77.1 83.7 80 83.6 86.9
2008/09 Inpatient (IP) 62 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 47.3 43.9 47.6 42 31.6 51.5 42.7 48 Not set 42.4 50.4 45.2 55.3 43.6 46.6 45.2 46.5 38.8 51.5 47.2 41.4 47.7 46.4 46.2 70.8 52.9 75.9 37.9 49.5 57.3 46.9 54.1 50.2 51.4 45.8 37.9 37.3 40.6 45.1 39.9 41.4 38.9 48.7 58.1
2008/09 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 67.7 66.6 68.1 63.7 57.3 68.8 63.9 67.1 Not set 64.4 70.1 68 76.5 65.1 67.7 66.7 66.9 64.1 71.2 67.4 65.2 68.1 66.9 68.6 82.2 70.1 82.9 62.3 69.7 72 67.7 72.7 70.3 70.6 66.7 60.9 61.5 65.3 67 61 64.7 61.8 68.9 72.4
2008/09 Inpatient (IP) 29 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 81.5 80.4 83.8 81.3 77.6 81.6 77.8 81.1 Not set 77.5 81.4 81.5 84.8 78.4 81 80.6 80.9 82.3 81.1 79.1 84.2 80.8 85.5 83 91.4 81.3 89.8 74.6 81.6 83.1 79.6 87.2 82.2 82.8 78 76.6 75.5 80.4 80.2 77.8 78.8 80.9 83.3 83.9
2008/09 Inpatient (IP) 31 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 83.4 82.4 85.7 83.4 76.6 81.4 83.4 81.6 Not set 80 83.4 81.7 93.2 84.9 81.5 86.6 81.3 81.9 84.8 84.1 85.6 83 84.4 85.4 93.8 85.2 91.6 83.1 83.9 85.3 81 87.2 85.9 85.3 85.4 75.7 78.4 83.3 85.4 82 80 82.8 83 83.1
2008/09 Inpatient (IP) 33 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 81.1 76.7 87.1 75.1 76.3 77.3 79.8 75.1 Not set 79.2 82.7 80.6 87.3 80.4 76.9 85.1 81.6 81.8 84.9 81.3 80.4 82.3 74.9 85.2 88.6 79.1 88.2 79.1 82.2 83.6 82.4 85.5 84.7 83 82 72.7 76.9 82.7 82.5 76.3 80.7 75.5 83.6 84.4
2008/09 Inpatient (IP) 35 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 86.8 89.2 87.7 85.1 83.2 84.9 84.7 82.6 Not set 86.5 88.6 87.2 91.5 87.1 86.2 92.5 86 86.6 87.8 87 87.7 88.1 81 92.5 95.1 87.5 93.2 83.8 85.8 88.2 89.8 89.7 87.5 86.7 86.7 76.7 83.8 88.2 90.1 84.5 85.5 85.4 86.3 87.3
2008/09 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 83.2 82.2 86.1 81.2 78.4 81.3 81.4 80.1 Not set 80.8 84 82.7 89.2 82.7 81.4 86.2 82.4 83.1 84.6 82.9 84.5 83.6 81.5 86.5 92.2 83.3 90.7 80.1 83.4 85.1 83.2 87.4 85.1 84.5 83 75.4 78.6 83.7 84.6 80.1 81.2 81.2 84 84.7
2008/09 Inpatient (IP) 20 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 61.2 59.1 57.4 47.1 52.2 58.5 55.4 59.3 Not set 58 64.5 57.1 83 62.7 61.5 57.9 64.9 58.6 58.7 61.2 61.4 63.2 55.8 57.1 70.9 63.8 69.1 58 59.4 64.9 59.5 66.8 62.2 63.4 66.8 57.3 48.6 57 58.3 64.9 55.9 66.9 58.7 76.3
2008/09 Inpatient (IP) 21 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 79.6 81.1 81.7 78.9 75.5 82.1 74.4 80.6 Not set 78.6 80.2 80 89.4 81.9 77.7 83.9 75.1 80.3 80.8 78 79.6 83.3 80.2 77.8 80.6 84.4 85.5 77.2 78.3 80.3 82.1 81.8 79.5 82.4 83.2 73.6 74.1 77.3 76.6 82.2 79.9 80.3 80.8 84.5
2008/09 Inpatient (IP) 22 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 84.9 83.3 89.8 80.5 80.8 84.3 85.3 79.9 Not set 82.6 87.3 83.8 88.9 88.1 84.9 86.8 82.7 83.9 87.6 83 87.1 78.6 83.6 89.4 95.4 82.1 93.3 81.7 83.3 85.1 86.2 89.5 88 87.2 87.1 75.6 80.6 82 82.2 83.8 81.9 83.4 88.8 89.7
2008/09 Inpatient (IP) 26 ipCCFP4 Not set How would you rate the hospital food? 54.7 52.9 65.4 47.7 48.7 51.5 51.4 45.1 Not set 54 62.5 53.5 62.7 67.7 47.1 53 47.4 54.3 58.7 48 53.6 45.7 45.5 54.5 67.9 47.9 61.5 49.5 66.2 53 53 62.8 59.9 70.1 46.4 53.4 50.1 66.9 49.7 53.9 45.9 50.5 62.9 54.7
2008/09 Inpatient (IP) 44 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 93.4 92.2 92.9 92.1 93.8 90.9 92.2 92.7 Not set 92.9 94.1 92.8 95.7 92.7 93 94 93 93.9 93.3 91.6 94.9 93.5 95.2 94.6 96.5 92.8 96.5 92 94.7 93.7 95.2 94.2 94.8 92.4 94.6 89 91.2 91.7 92 92 93.4 92.7 95 94.7
2008/09 Inpatient (IP) 69 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 88.3 87.7 89.8 86.9 84.4 86 86.6 86.6 Not set 85 91.3 86.4 93.4 88.1 86.6 88.6 88.2 89.6 89.7 86.2 89.7 89 88.5 89.7 95.2 88.5 94.2 83.3 88.6 89.6 89.3 92.1 88.5 89.1 88.9 82.5 84.9 88.1 85.7 84.5 86.1 86.7 90.2 91.2
2008/09 Inpatient (IP) 46 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 83.3 80.7 83.8 81.3 79 80.6 81.6 84.2 Not set 81.5 86 82.1 87.2 81.4 79.2 83.5 84.1 83.3 82.9 83.5 85.4 80.3 82.6 85 87.8 78.8 88.4 80.8 85.8 84.3 84 88.3 82.9 85.4 82.1 77.5 79.3 85.6 91 79.5 80.3 81.1 85.7 86.4
2008/09 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 79.2 77.8 81.9 75.3 75.1 77.3 77 76.4 Not set 77.4 82.2 77.9 85.7 81.7 76.7 79.5 77.6 79.1 80.3 77 80.2 76.7 77.2 80.1 86.5 77.4 85.2 75.8 81.2 79.7 79.7 83.5 80.8 82.9 79 73.9 74.6 80.2 78 77.9 75.9 78 82.1 82.8
2008/09 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 76 75.4 78.4 73.2 69.9 74.5 74.7 73.5 Not set 75 78.3 75.5 83.4 76.9 75 76.9 75.1 74.8 78.7 74.7 75.4 75.3 75.1 78.7 85.5 76.8 86.1 71.9 76.2 79.1 76.2 80.4 78.7 78.4 75.2 68.1 70 76.2 76.4 72 74 73.6 76.9 79.7
2007/08 Inpatient (IP) 10 ipAW1 Not set Was your admission date changed by the hospital? 91.3 91.9 96.4 91.4 88 91.1 94.4 88.1 Not set 90.1 93.4 91.9 94.4 90.2 93.8 93.2 89.3 92.3 92.2 93.6 92 86.3 88.9 92.2 94.5 92.8 98.4 90.1 88.7 90.1 91 93.6 95.5 88.6 91.5 84.4 92 94.8 92.2 91.1 93.2 89.3 93.1 90.3
2007/08 Inpatient (IP) 9 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 79.8 81.3 86 71.1 75.5 78.5 82.3 75.5 Not set 76.1 83.7 77 87.8 79.5 77.6 78.5 80.3 81 87.1 80.7 85.2 74.4 80.4 88.7 90 82.5 90.2 78.6 82.8 83.8 75.5 86.2 85.6 81.1 79.6 65.3 75.9 86.6 67.5 77.4 75.2 74.6 79.8 83.4
2007/08 Inpatient (IP) 11 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 80.4 73.6 91.3 78.3 66.6 76.3 78.7 82.2 Not set 82.8 85.7 79.2 90.3 77.4 78.7 81.9 71 83.1 79.2 76.6 79.9 76.7 81.2 89.1 85.4 84.1 93.8 78.6 77.9 90.3 84.6 84.5 84.6 83.4 76.1 64.4 75 83.5 78.7 77 81.1 79.9 78.5 80.3
2007/08 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 83.8 82.3 91.3 80.3 76.7 82 85.1 81.9 Not set 83 87.6 82.7 90.9 82.4 83.4 84.5 80.2 85.5 86.2 83.6 85.7 79.1 83.5 90 90 86.5 94.1 82.4 83.2 88 83.7 88.1 88.5 84.4 82.4 71.4 81 88.3 79.5 81.8 83.1 81.2 83.8 84.7
2007/08 Inpatient (IP) 35 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 79.6 79.8 84.9 80.3 76.2 78.8 80.7 80.1 Not set 76.9 81.9 79.2 82.7 76.3 77.4 81.1 77.1 79.5 81.6 79.4 78.4 81.4 79.1 80.7 82.2 81.1 87.1 80.7 80.2 84.5 80.4 80.6 82.9 81.8 79.1 73.8 76.6 83.9 79.1 79.3 79.4 78.6 78.5 78.5
2007/08 Inpatient (IP) 54 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 65.9 68.5 65.7 60.1 59.5 59.6 67.6 63.4 Not set 71.1 69.4 58.7 83.1 66.1 65.2 74.3 60.3 57.2 72.3 73.5 56 66 56.7 75.4 68.4 72.1 75.1 76 60.2 69.4 59.8 71.9 71.4 75 64.4 62 62.8 61.9 68.4 65.2 63.4 66.9 64.9 71.6
2007/08 Inpatient (IP) 62 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 49.3 53.8 50 43.9 40.3 47 45.2 57.1 Not set 46 51.4 42.8 58.4 47.7 47.6 53.1 47.6 47.7 53 47.6 48.4 47.6 53.8 45.1 69.2 51.7 72.2 40.4 45.6 61.1 55.5 50.3 50.4 54.6 55.6 37.6 47.5 39.5 45.6 50.4 42.8 40.1 46.5 50.7
2007/08 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 64.9 67.4 66.9 61.4 58.6 61.8 64.5 66.9 Not set 64.7 67.5 60.2 74.7 63.4 63.4 69.5 61.7 61.4 69 66.8 60.9 65 63.2 67.1 73.3 68.3 78.1 65.7 62 71.7 65.3 67.6 68.2 70.5 66.4 57.8 62.3 61.8 64.4 65 61.9 61.9 63.3 67
2007/08 Inpatient (IP) 36 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 70.3 69.6 73 70.4 62 66.1 67.9 67 Not set 67.3 72.6 68.1 80.4 69.1 66 69.3 67.3 69.6 72.4 69.2 74.1 72.6 72.1 73.6 83.1 70.6 78.4 66.9 70.9 74 70.5 74.5 70.9 73.3 71.8 65.5 67.4 70.5 68.9 67.8 69.2 64.9 68.7 71.1
2007/08 Inpatient (IP) 58 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 83.9 86.3 88.2 79.6 74.3 82.6 82.2 87.2 Not set 82.5 82.9 82.9 91.2 78.4 83.7 85.9 83.1 81.2 89 82.8 84.3 81.1 88.6 83.9 91.1 86.3 89.9 81.8 83.7 87 86.1 89.1 85.1 86.5 86.7 79.6 81.7 84.6 80 83.3 78.7 77.2 84.8 81.9
2007/08 Inpatient (IP) 59 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 45.8 45.8 49.2 42.1 32.5 46.2 39.3 49.1 Not set 38 44.2 37.3 58.8 43.4 49.8 47.6 44.8 40.1 52 44.6 43.7 43.9 54.3 46.4 71.2 46.9 72.6 35.8 39.8 57.1 47.7 51.8 44.6 47.4 43.8 37.6 43.2 39.6 44.2 42.5 36.2 37 44.5 41.3
2007/08 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 66.7 67.2 70.1 64 56.3 65 63.1 67.8 Not set 62.6 66.6 62.8 76.8 63.6 66.5 67.6 65.1 63.6 71.1 65.5 67.3 65.9 71.7 68 81.8 67.9 80.3 61.5 64.8 72.7 68.1 71.8 66.8 69.1 67.5 60.9 64.1 64.9 64.3 64.5 61.4 59.7 66 64.8
2007/08 Inpatient (IP) 26 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 81.2 82 83 76.3 76 79.3 79.5 81.8 Not set 77.3 83.6 79 86.2 77.3 76.2 78.8 79.5 81.9 81.9 79.4 84.5 80.8 81.8 84.1 89.4 81.7 89.9 76.8 82.1 83.2 82.5 83.5 83.3 81.6 82.5 76.3 77.8 81.7 80.4 78.6 78.2 77.3 80.8 81.2
2007/08 Inpatient (IP) 28 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 83.3 83.1 86.9 82.4 78.2 81 80.4 80.8 Not set 81.6 85.2 80.7 93.4 82.8 77.9 83.4 81.5 82.1 87.1 81.7 86.8 82.3 79.4 86.8 90.5 84.2 87.8 83.5 85.2 85.4 83.5 83.3 83.2 85 84.9 78.5 79.7 85.2 83.1 80.9 80.6 82.5 79.8 84
2007/08 Inpatient (IP) 30 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 80.5 79.8 88 80 72.5 74.2 79.9 77.7 Not set 78.5 80.6 76.9 85.6 79.9 75.4 80.9 82 80 83.5 82.3 80.8 78.9 77.5 83.6 89.1 77.8 87.9 79.8 76.2 83.2 81.7 83.7 83.1 84.2 82 72 78.7 83.7 81.6 82.2 79.8 74.3 80.4 79
2007/08 Inpatient (IP) 32 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 87 87.9 92.4 86.8 81.1 84.7 83.8 84.4 Not set 87.3 88.9 86.3 94 85.4 83.5 92 87.2 89.1 87.8 89.2 88.4 88.4 82.4 90 92.7 87.2 91.9 86.3 86.5 87.1 89.7 88.4 88 89.2 87.8 78 86.8 89.7 88.8 89.3 90.3 84.9 84.4 84.1
2007/08 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 83 83.2 87.6 81.4 77 79.8 80.9 81.2 Not set 81.2 84.6 80.8 89.8 81.4 78.2 83.8 82.5 83.3 85.1 83.2 85.1 82.6 80.3 86.1 90.4 82.7 89.4 81.6 82.5 84.7 84.3 84.7 84.4 85 84.3 76.2 80.8 85.1 83.5 82.8 82.2 79.7 81.3 82.1
2007/08 Inpatient (IP) 17 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 62.1 70.5 64 52.7 51.4 61.3 65.3 60.9 Not set 57 64.4 53.7 77.5 61.4 61 63.3 56.2 60.4 63 61 63.2 62.6 62.5 58.6 70.2 64.7 70 58.5 59.4 70.1 69.2 67.5 64.8 63.2 71.2 54.9 55.3 57 54.9 66.2 56.8 63.3 56.4 66.8
2007/08 Inpatient (IP) 18 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 79.9 84.4 83.6 79.9 73.2 80.1 77.3 85.7 Not set 74.2 79.6 76.5 86.3 78.2 77.9 81.2 72.7 81.7 82.6 79.3 78.4 84.4 81.2 83.3 83 83 87.2 81.4 81 81.6 82 80.6 78.7 79.6 84.2 78.3 81.3 79.7 80.9 82.4 76 75.6 76.9 85.4
2007/08 Inpatient (IP) 19 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 81.7 81.7 87.1 76.3 79.6 82 82.5 75.8 Not set 77.3 85.2 78.5 88.9 84.7 79.1 82.6 79.3 84.5 83.1 81.7 82.9 80 80.6 85.6 91.2 78.9 92.1 83.6 76.2 82.9 85.9 85.6 84.3 81.7 84.2 72.5 79.3 82.6 80 81.7 80.2 77 85.9 86.6
2007/08 Inpatient (IP) 23 ipCCFP4 Not set How would you rate the hospital food? 53 56.2 65.9 44.5 50.7 49 52.7 41.1 Not set 49.8 57.4 47.7 56.7 62.2 49.5 52.6 47.3 49.6 54.8 50.1 50.8 44 45.6 52.8 66.2 48.7 62 52.1 57.9 50.9 48.4 54.9 58.4 67.7 48.8 45.8 48.6 68.1 46.8 54.4 43.3 46.6 63.9 54
2007/08 Inpatient (IP) 41 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 92.7 91.8 93.3 91.1 88.7 91.7 93.5 93.6 Not set 91.4 92.5 90.5 96.3 92.7 90.6 92.3 93.1 93 93.2 93.1 92.5 92.9 93.6 93.3 96 92.7 95.7 89.1 92.6 92.5 93.1 93.6 93.6 93 95 89.8 94.6 93.9 92.4 90.3 90.3 90 92.9 94.2
2007/08 Inpatient (IP) 66 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 87.7 88.6 89.9 86.1 80.5 87.6 87.5 84.7 Not set 85.1 87.7 85.5 94.1 86.4 81.9 90.1 88.2 88.5 89 87.4 87.7 88.7 89.5 90.2 95.3 88 96.1 85.1 86.8 89.8 88.7 88.6 88.4 89.8 89.2 79.8 85.4 89.5 86.3 88.1 86.5 83.5 88.1 90.2
2007/08 Inpatient (IP) 43 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 82.7 82.9 86.7 78.2 73.5 80.5 83.4 84.5 Not set 81.3 83.9 77.8 83.9 82.3 78.7 87.6 86 81.4 85.9 86 80.2 81.2 83.9 87.9 90.1 79.5 87.2 82.3 84.3 82.5 84.9 83.6 83.1 84.4 83.3 77.8 82.7 84.8 80 77.4 82.2 82.9 83.8 84.6
2007/08 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 78.1 79.8 82.8 73.7 72.6 76.9 78.5 75.5 Not set 75.1 79.8 74.2 83.6 79.7 74.9 79.6 76.4 78 79.8 78.1 77.5 76.7 77.5 80.1 85.9 76.9 85.3 77 78 79.1 79.4 80.1 79.9 81.3 79.7 72 76.5 81.2 75.6 77.7 74.8 74.9 80.2 80.9
2007/08 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 75.3 76 79.7 72.2 68.2 73.1 74.4 74.6 Not set 73.3 77.2 72.1 83.2 74.1 73.3 77 73.2 74.4 78.2 75.4 75.3 73.9 75.2 78.3 84.3 76.5 85.4 73.7 74.1 79.2 76.2 78.5 77.6 78.1 76 67.7 72.9 76.3 73.4 74.4 72.7 71.5 74.9 75.9
2006/07 Inpatient (IP) 13 ipAW1 Not set Was your admission date changed by the hospital? 91.6 93.8 92.9 91.1 83.9 91 93.6 88.8 Not set 92.9 91.9 95.4 94.1 91 91.8 91.4 90.7 95.6 94.4 91.3 94 90.3 86.7 91.7 95.1 95.1 98.8 91.2 83.9 90.2 90.9 94.1 95.2 88.7 94.3 85.7 90.3 94.2 92.8 94.7 92.9 88.9 93.4 90.4
2006/07 Inpatient (IP) 12 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 82.3 83.2 85.6 77.9 80.4 78.7 79.6 81.4 Not set 85.2 84.1 82.5 87.6 86.7 84.1 82.3 86.1 83.4 87.1 84.8 86.1 86.2 79.4 88.6 93.5 85.1 97 81.4 82.1 87.8 83.6 88.2 87.8 79.1 83 74.1 77.6 83.3 76.1 82.9 85.5 78.4 84.6 89.9
2006/07 Inpatient (IP) 14 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 80.6 77 88.8 80.1 75.1 76.8 75 74.6 Not set 82.8 88.5 81.1 88.5 78.5 78.7 82.8 75.4 76.4 76.1 83.7 82 80.7 78.7 81.6 84.3 85.8 96.7 82.5 80.5 87.3 78.6 81 82.7 78.9 70.5 74.3 78.6 80.7 78 77.8 84.9 85.2 81.6 82.8
2006/07 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 84.8 84.7 89.1 83 79.8 82.2 82.8 81.6 Not set 87 88.2 86.3 90.1 85.4 84.8 85.5 84.1 85.2 85.9 86.6 87.3 85.8 81.6 87.3 91 88.7 97.5 85 82.2 88.4 84.4 87.8 88.6 82.3 82.6 78 82.2 86.1 82.3 85.2 87.8 84.2 86.5 87.7
2006/07 Inpatient (IP) 35 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 79.1 81 81.8 79.4 72.5 79 78.1 71.5 Not set 76.8 81.8 78.5 81 77.1 76.5 79.2 78.6 78.7 78.2 82.4 78.1 83.6 81 84.8 80.9 76.3 86.4 78.4 82 83.3 84 80.8 81.9 76.9 79.4 72.9 76 83.6 77.2 78.7 77.7 79.8 83.3 80.5
2006/07 Inpatient (IP) 54 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 66.7 73.8 65.7 58.5 60.3 62.8 66.3 54.7 Not set 70.9 71 63.6 77.9 66.1 69.1 70.9 65.3 67.8 75.4 70.7 58.6 69.3 62.2 72.5 65.4 73.6 74.4 74.3 69.8 73.1 68.2 67.3 70.2 71.5 53.9 60.6 59.1 70.1 65.2 71.8 61.9 72.2 63.6 69.2
2006/07 Inpatient (IP) 60 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 49.5 43.4 55.1 42.3 39.7 45.5 44 51.5 Not set 48.7 48.3 54.8 45.1 51.4 45.5 47.6 45.6 51.6 46.7 47.4 55.9 46.7 50.9 49.1 69.5 57.2 78.1 51 41.4 62.4 48.7 51.9 51.9 51.7 47 39.5 51.4 47.4 53.4 41.2 50.9 41.2 43.6 51.4
2006/07 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 65.1 66.1 67.5 60.1 57.5 62.4 62.8 59.2 Not set 65.5 67 65.6 68 64.8 63.7 65.9 63.2 66 66.8 66.8 64.2 66.5 64.7 68.8 71.9 69.1 79.6 67.9 64.4 72.9 67 66.6 68 66.7 60.1 57.7 62.1 67 65.2 63.9 63.5 64.4 63.5 67
2006/07 Inpatient (IP) 36 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 70.9 71.9 75.2 67.9 62.6 67.1 68.1 68.4 Not set 68.7 74 72.3 72.6 68.9 68.1 71.5 68.1 68.8 69.9 73 76.9 70.7 69.9 74.3 81.9 68 81.1 66.8 69.1 73.9 71.1 72.1 70.2 70.2 66.9 62.1 70.9 75.3 67.4 69.1 72.1 67.4 73 69.4
2006/07 Inpatient (IP) 57 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 84.3 81.7 85.3 78.2 78.5 81.9 81.6 86.6 Not set 86.2 83.5 87.2 83.7 83.4 79 86.4 83 84 83.6 85.8 85 78.5 90.2 90.1 91.2 85.4 90.7 87.9 77.4 92.6 79.9 88.1 82.2 82.4 85.5 83.9 82.9 90.1 84.3 76.8 85.8 77.1 83.1 82.6
2006/07 Inpatient (IP) 58 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 46.6 38.3 54 41.2 30.2 40.3 40 49.6 Not set 43 43.9 50.6 44 43.3 40.3 46.9 43.1 47.7 42.2 45.4 48.9 43.8 51.6 50.7 70.7 49.6 72.7 49.1 43.6 61 45.5 55.4 49 44.2 43.6 38.6 46 48.8 44.9 38 44.1 30.5 43 47.9
2006/07 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 67.3 64 71.5 62.4 57.1 63.1 63.2 68.2 Not set 65.9 67.1 70 66.8 65.2 62.5 68.3 64.7 66.9 65.2 68.1 70.3 64.3 70.5 71.7 81.3 67.7 81.5 68 63.4 75.8 65.5 71.9 67.1 65.6 65.3 61.5 66.6 71.4 65.5 61.3 67.3 58.3 66.4 66.6
2006/07 Inpatient (IP) 26 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 81.6 81.2 83.9 79.1 77.5 79.8 82 79.4 Not set 76.9 85.5 83 78.6 79.5 79 84.2 78.6 79 82.3 80.3 85.5 79.8 84.2 85.5 88.5 81.2 90.7 79.6 80.5 82.9 77.6 85.3 81.8 80.8 80.6 76.3 84.5 85.1 78.2 81 81 77.9 83.2 81.7
2006/07 Inpatient (IP) 28 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 83.4 85.7 86.1 80 80.1 83.7 82.3 75.4 Not set 80 86.6 83.5 88.9 81.9 77.4 84 82.8 82.8 83.4 84.1 85.8 80.7 84.1 90 92.2 84.1 91 84.1 84.4 85.1 82.7 84.3 82.1 80.3 83.7 76.8 80.9 87 81.8 82.6 80.9 82.7 85.1 81.7
2006/07 Inpatient (IP) 30 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 80.4 81.9 86.9 74.8 75 74.5 82.7 74.8 Not set 79.9 80 83.8 76.1 78.7 74 82.6 80.2 78.6 81.3 84.9 80.6 78.1 78.4 84.8 88.8 74.4 90.4 79.9 78.6 83.1 80.5 83.4 83.9 83.4 79.6 71.6 79 84.3 82.3 83.1 83.7 76.5 83.3 81.1
2006/07 Inpatient (IP) 32 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 86.9 91.1 90 85.5 84.7 85.8 88.1 77.4 Not set 88.2 89.9 88.7 87.1 88 81.5 89.3 87.2 87.5 87.2 90.2 87.7 87.6 82.7 91.7 93.2 82.7 91.3 85.7 86.8 89 90.1 87.4 85.4 87 85.4 76.6 87.8 92.1 89.6 86.6 89.2 85.6 88.7 82.9
2006/07 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 83.1 85 86.7 79.9 79.3 81 83.8 76.8 Not set 81.2 85.5 84.7 82.7 82 78 85 82.2 82 83.6 84.8 84.9 81.5 82.4 88 90.7 80.6 90.8 82.3 82.6 85 82.7 85.1 83.3 82.9 82.4 75.3 83.1 87.1 83 83.3 83.7 80.7 85.1 81.9
2006/07 Inpatient (IP) 20 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 62.9 68.8 63.2 51.2 45.3 59.8 62 62 Not set 55.7 62.4 59.4 74.3 63.6 57.1 63.8 58.6 61.3 60.7 65.7 65.8 66.5 67.9 62.7 71.5 66.7 76.3 60.4 62.8 68.6 69.2 70.1 65.6 61.2 67.3 57.1 60.7 63.8 51.6 59.5 61.9 61.1 62.1 65.7
2006/07 Inpatient (IP) 21 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 81 81.9 85.4 78.2 71.5 80.9 74.9 82.9 Not set 76.2 80.2 81 82.5 77.6 77.7 80.1 78.4 81.3 84.9 87.2 82.8 82.9 85.6 78.1 87.6 85.9 87 82.3 81.6 85.1 84.1 84.3 81.6 81.7 83.8 77.2 78.1 83.1 80.5 80.1 83.8 78.1 82.9 81.5
2006/07 Inpatient (IP) 22 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 81.5 84.3 87.1 77.6 73.3 78.2 82.8 75.6 Not set 80.9 84.4 84.4 83.2 81.8 79 82.2 81.8 80.8 81.9 83.6 83.8 76.5 80.9 85.9 91.3 78 93.6 81.7 76.9 85 85.7 84.4 84.7 81.1 84.3 71.8 77.5 80.7 81 82 81.9 81 83.8 86.2
2006/07 Inpatient (IP) 24 ipCCFP4 Not set How would you rate the hospital food? 52.3 58 67 46.6 39.4 39.9 52.8 41 Not set 51.6 55 52.3 48.5 63.9 47.2 49.9 47.7 46.7 50.7 51.1 51.8 42.6 44.6 48 68 47.7 61.8 53.2 60.6 49.1 50 57.2 55.6 67.3 46.4 49 47.2 67.6 47 55.7 52.5 39.3 58.8 49.9
2006/07 Inpatient (IP) 41 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 93 93.8 94.7 91.2 89.8 93.4 93.2 89.3 Not set 93.1 93 92.3 95.2 91 90.8 93.5 93.3 93.7 93.9 94.6 94.2 92.1 92.6 93 97.7 92.9 97.3 93.8 91.8 94.4 93.6 93 94.2 91.8 92.3 89.6 92.4 94.6 92.5 94.6 93.5 93.7 93.7 94.2
2006/07 Inpatient (IP) 64 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 87.8 89.4 90.1 85.7 82.2 86.4 87.9 82.9 Not set 86.8 89.7 88.6 87.9 86 84.3 88.4 89.6 86.1 87.5 89.3 91 87.8 87.6 89.4 95.4 88.2 94.9 86.8 86.9 89.2 88.4 88.4 89 89.3 85.8 80 87.1 89.2 87.5 88 89.4 87.7 90.1 89.7
2006/07 Inpatient (IP) 45 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 83.6 85.3 83.5 82.5 75.8 80.7 85.1 81.1 Not set 82.1 84.1 84.2 85.3 81.6 77.8 85.7 86.4 79.5 84.5 85.4 85.2 79.6 85.3 86.6 93.4 78.5 90.8 83.4 82.4 85 79.8 85 82.9 83.7 83.5 77.2 80.5 87.9 84.9 84.2 85.9 83.2 87.1 81
2006/07 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 78.4 81 82.8 74.7 69.8 74.8 78.4 73.7 Not set 76.7 79.6 78.7 79.7 79.2 74.4 78.6 77.9 76.4 78.5 80.1 80.1 75.5 77.9 78.9 87.6 76.9 86.7 78.4 78.5 79.9 79 80.8 80 80.8 78 72.5 75.7 82.2 76.5 79 79.4 75.7 81 79.1
2006/07 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 75.7 76.1 79.5 72 68.7 72.7 74.2 71.9 Not set 75.3 77.5 77.1 77.4 75.3 72.7 76.7 74.4 75.3 76 77.3 77.4 74.7 75.4 78.9 84.5 76.6 87.2 76.3 74.2 80.4 75.7 78.5 77.4 75.6 73.7 69 73.9 78.8 74.5 74.6 76.3 72.7 76.5 76.5
2005/06 Inpatient (IP) 16 ipAW1 Not set Was your admission date changed by the hospital? 91.7 88.9 96.2 93.5 Not set 91.6 91.3 90 Not set 90 92.2 94.8 94 90.9 93.3 89.5 90.9 94.5 92.6 93.2 90.1 90.1 91.1 Not set 97 93.7 97.4 89.4 94.2 92.2 94.1 95.6 95.4 Not set 91.2 89.5 92.7 96.2 93.4 93.4 89.9 91.1 93.5 92
2005/06 Inpatient (IP) 14 ipAW2 Not set How do you feel about the length of time you were on the waiting list before your admission to hospital? 80.7 86.6 84.5 80.4 Not set 76.2 79.5 82.4 Not set 78.6 77.8 88.6 88.8 83.1 81.7 76.7 79.7 81.2 83.3 83.3 80 86.8 82.1 Not set 95.1 87.6 94.6 76.6 79.9 84.7 84.1 86.6 86.4 Not set 75.8 73.6 78.7 78.4 82.1 85.4 73.3 73.6 80.5 89.6
2005/06 Inpatient (IP) 17 ipAW3 Not set From the time you arrived at the hospital; did you feel that you had to wait a long time to get to a bed on a ward? 82.4 77.9 91.2 76.2 Not set 79.5 81.2 80.1 Not set 84.9 88 78.9 88.1 67.4 83.3 83.6 83.7 76.4 81.3 85.1 70.8 82.8 83 Not set 87.2 86.4 93.7 84.6 85.5 89.4 83.4 85 85.1 Not set 69.2 71.3 78.2 82.6 78.3 86.3 82.9 83.9 82.6 83.9
2005/06 Inpatient (IP) Not applicable ipAW Not set Inpatient (IP) domain average for Access and waiting (AW) 84.9 84.5 90.6 83.3 Not set 82.4 84 84.2 Not set 84.5 86 87.4 90.3 80.4 86.1 83.3 84.7 84 85.7 87.2 80.3 86.6 85.4 Not set 93.1 89.2 95.2 83.5 86.6 88.7 87.2 89.1 89 Not set 78.7 78.1 83.2 85.7 84.6 88.4 82 82.9 85.5 88.5
2005/06 Inpatient (IP) 33 ipSHQCC1 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 79.3 79.9 80.6 77.1 Not set 77.3 78.4 75.7 Not set 79.9 79.7 77.2 80.3 77.2 79.5 79.7 79.3 81.5 82.1 80.5 75.8 84.4 78.5 Not set 84.8 80.4 85.6 78.6 80 83.9 79.2 77.4 79.6 Not set 73.3 72.9 75.3 80 73.9 80 82.3 80.4 82.3 79.7
2005/06 Inpatient (IP) 52 ipSHQCC2 Not set On the day you left hospital; was your discharge delayed for any reason? 65.2 70.6 63.3 58.1 Not set 61.7 66.3 59.8 Not set 72.2 68.2 66 82.6 60.5 65.4 70 60.9 63.3 71.1 69.3 57.3 66.3 59.4 Not set 73.2 66.3 77.5 71.2 72.9 69.3 61.2 63.3 66.1 Not set 59.8 56.7 55.5 65.7 61.3 69 62.5 61.5 61.6 67.7
2005/06 Inpatient (IP) 58 ipSHQCC3 Not set Did a member of staff tell you about any danger signals you should watch for after you went home? 50.7 55.6 54.9 42.7 Not set 53.2 44.1 50.8 Not set 48.1 55.5 43.2 59.1 53.2 56.7 56.4 44.7 49.6 58.3 49.1 54.1 52.3 49.1 Not set 66.6 54.9 71.5 45.7 45.6 63.9 53.1 55 52.9 Not set 47.7 34 41.7 49.8 47.2 48.2 49.9 43.1 41.7 57
2005/06 Inpatient (IP) Not applicable ipSHQCC Not set Inpatient (IP) domain average for Safe; high quality; co-ordinated care (SHQCC) 65.1 68.7 66.3 59.3 Not set 64.1 62.9 62.1 Not set 66.7 67.8 62.2 74 63.6 67.2 68.7 61.6 64.8 70.5 66.3 62.4 67.7 62.3 Not set 74.9 67.2 78.2 65.2 66.2 72.3 64.5 65.2 66.2 Not set 60.2 54.5 57.5 65.2 60.8 65.7 64.9 61.7 61.9 68.1
2005/06 Inpatient (IP) 34 ipBIMC1 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 71.9 71.2 76 64.7 Not set 66.4 70 72.1 Not set 68.8 74.6 71 82.2 67.8 70 73.2 67.9 71.1 74.7 73.4 74.2 73.3 71.6 Not set 79.1 72 81.2 68 71.9 74.6 71.4 71.7 73.8 Not set 66 63.9 66.5 70.8 66 71.8 73.7 71.2 70.4 74.2
2005/06 Inpatient (IP) 55 ipBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 86.2 85 87.8 76.1 Not set 84.3 84.9 86 Not set 87.5 89.5 85.8 87.3 87.1 85.7 85.1 83.8 81.9 88.1 90.2 87.4 84.2 87.9 Not set 91.1 90.3 92.2 88.9 84.9 91.7 86.3 87.2 84.8 Not set 81.8 78.9 84.3 88.7 86.5 82.3 83.7 84 86.2 88.7
2005/06 Inpatient (IP) 56 ipBIMC3 Not set Did a member of staff tell you about medication side effects to watch for when you went home? 49.1 49.4 52.5 40 Not set 46.5 44 47.2 Not set 43.6 51.6 45.7 58.8 51.9 49.9 49.5 44.3 47.8 54.8 49.4 51.4 49.2 49.5 Not set 70.4 54 72 51.7 49.8 60.2 49.7 52.7 53.8 Not set 38.6 36.8 43 49.7 47.4 51.2 42.2 42.3 46.1 57.5
2005/06 Inpatient (IP) Not applicable ipBIMC Not set Inpatient (IP) domain average for Better Information; more choice (BIMC) 69.1 68.5 72.1 60.3 Not set 65.7 66.3 68.4 Not set 66.6 71.9 67.5 76.1 69 68.5 69.3 65.3 66.9 72.6 71 71 68.9 69.7 Not set 80.2 72.1 81.8 69.6 68.9 75.5 69.1 70.5 70.8 Not set 62.2 59.9 64.6 69.7 66.6 68.4 66.6 65.8 67.6 73.5
2005/06 Inpatient (IP) 24 ipBR1 Not set When you had important questions to ask the doctor; did you get answers that you could understand? 81.3 80.9 82.9 76.9 Not set 79.8 77.4 80.9 Not set 79.1 85.1 77.9 84.8 77.5 82.2 84.7 77.7 80.7 83.9 82.3 82.1 83.6 85 Not set 87.4 84.1 88.4 79.5 81.3 84.9 81.3 82.1 81.6 Not set 74 72.9 77.5 81.9 75.8 80 80.8 79.7 81.1 83.1
2005/06 Inpatient (IP) 26 ipBR2 Not set Did doctors talk in front of you as if you weren't there? 83.5 83.8 87.3 78.4 Not set 84 79.2 78 Not set 84.8 86.9 78.2 89.1 81.9 78.7 87 81.9 85 85.5 87 83.8 82.8 82.2 Not set 92.4 83.7 89.6 84.3 84.3 87.7 81.4 82.5 81.1 Not set 81.7 76.7 80.2 87.3 84.1 80 84.8 81.5 82 84.9
2005/06 Inpatient (IP) 28 ipBR3 Not set When you had important questions to ask a nurse; did you get answers that you could understand? 80.4 77.9 85.1 71.5 Not set 75.2 79.4 75.1 Not set 80.8 80.3 78.4 80.7 79.2 75.1 85.5 79.7 78.9 83.6 83.7 75.8 81.2 79.8 Not set 87.9 78.2 89.2 80.5 78.2 82 81.3 80.4 83.4 Not set 76.3 71.3 74.7 83.6 81 85.9 83.7 78.5 79.8 83
2005/06 Inpatient (IP) 30 ipBR4 Not set Did nurses talk in front of you as if you weren't there? 87.2 87.1 92 81.5 Not set 85.7 85 79.9 Not set 89.1 89.9 84.7 88.5 85.7 81.7 90.4 87.8 88.5 90.4 90.6 87 88.5 83.5 Not set 94.3 85.8 93.1 88 89.4 88.9 86.4 85.7 86.4 Not set 85.1 80.8 86 89.5 88.9 87.6 89.9 88.5 89.3 86.2
2005/06 Inpatient (IP) Not applicable ipBR Not set Inpatient (IP) domain average for Building closer relationships (BR) 83.1 82.4 86.8 77 Not set 81.2 80.3 78.5 Not set 83.5 85.6 79.8 85.8 81.1 79.4 86.9 81.8 83.3 85.9 85.9 82.2 84 82.6 Not set 90.5 83 90.1 83.1 83.3 85.9 82.6 82.7 83.1 Not set 79.3 75.4 79.6 85.6 82.4 83.4 84.8 82.1 83 84.3
2005/06 Inpatient (IP) 19 ipCCFP1 Not set Were you ever bothered by noise at night from other patients? 63.5 68.3 57.1 51.9 Not set 58.4 56.1 63.1 Not set 62.5 68 58.1 73.2 61.2 63.1 69.5 64.3 60.5 69.5 69.9 64.6 63.8 65.2 Not set 80.9 70 70.7 62.5 61.2 72.4 65.4 63.4 64.5 Not set 68.6 50.8 55.7 61 57.1 63.4 61.1 62.8 61.3 64.2
2005/06 Inpatient (IP) 20 ipCCFP2 Not set Were you ever bothered by noise at night from hospital staff? 82.2 84.4 85.1 78.6 Not set 81.7 79.4 82.1 Not set 75.2 82.7 83 86.4 82.2 81.6 86.2 74.3 81 88 87.3 83.4 83.8 82.8 Not set 90 89.6 85.8 85.2 79.9 88 85.6 76.8 82.1 Not set 83.5 78.2 80.2 77.3 79.9 79.3 83.4 82.4 78.9 87.9
2005/06 Inpatient (IP) 21 ipCCFP3 Not set In your opinion; how clean was the hospital room or ward that you were in? 81.1 81 87.2 72.5 Not set 78.6 80.7 75.1 Not set 79.8 85.2 82.5 87.2 80.2 76.9 81 81.3 78.7 83.2 84.3 79 78 81.3 Not set 92.2 79.7 94.1 81.6 78.3 84.1 82.6 83.1 83.4 Not set 84 78.8 77.4 78.8 77.6 83.6 82.3 82.1 83 83.5
2005/06 Inpatient (IP) 23 ipCCFP4 Not set How would you rate the hospital food? 52.2 56.7 63.4 41.6 Not set 41.4 51.7 46.6 Not set 49.9 57 50.4 58.1 62.7 43.5 50.6 45.1 45.6 56 52.2 48.7 42.4 45.2 Not set 67.3 47.7 61.7 53.8 60.3 46.7 46.2 51 54.8 Not set 48.2 45.4 44.3 62.6 41.2 60.8 46.6 44.2 57.8 48.1
2005/06 Inpatient (IP) 39 ipCCFP5 Not set Were you given enough privacy when being examined or treated? 93.3 93.9 93.2 88.3 Not set 92.1 90.7 92.6 Not set 91.9 95 92.2 94.8 92.6 91.9 92.7 92.7 92.7 95.1 94.5 94 93.4 94.9 Not set 97.1 92.1 95.8 93.6 94.5 94.1 93 93.4 94.9 Not set 92.6 88.4 92 93.1 91.9 93.7 92.1 91.7 93 93.8
2005/06 Inpatient (IP) 62 ipCCFP6 Not set Overall; did you feel you were treated with respect and dignity while you were in the hospital? 88.2 90 89.9 80.5 Not set 84.8 85.9 85.6 Not set 89.2 90.1 87.2 88.7 85.4 85.8 89.6 87.9 86.3 89.5 90.2 87.5 89.5 89.8 Not set 94.9 90 95.3 87.7 87.6 89.5 89.7 87.1 88.2 Not set 83.9 83.8 85.6 88.7 86.1 89.8 89.2 87.7 88.6 89.2
2005/06 Inpatient (IP) 43 ipCCFP7 Not set Do you think the hospital staff did everything they could to help control your pain? 84.1 85.4 85.9 75.5 Not set 81.4 83.4 80.2 Not set 84.4 88.4 82.6 86.2 82.4 82.7 85.8 84.9 82.6 84.2 88.5 85.5 84.3 84.3 Not set 91 86.1 87.9 83.3 83.3 87 83.8 83.9 83.4 Not set 75.4 79.1 80.1 89.2 81.1 82.6 84.8 87.1 85.1 86
2005/06 Inpatient (IP) Not applicable ipCCFP Not set Inpatient (IP) domain average for Clean; friendly; comfortable place to be (CCFP) 78.6 80 80.2 69.8 Not set 74.1 75.4 75 Not set 76.1 80.9 76.6 82.1 78.1 75.1 79.3 75.8 75.3 80.8 81 77.5 76.4 77.6 Not set 87.6 79.3 84.5 78.2 77.9 80.3 78 77 78.7 Not set 76.6 72.1 73.6 78.7 73.6 79 77.1 76.9 78.2 79
2005/06 Inpatient (IP) Not applicable ipOPES Not set Inpatient (IP) Overall Patient Experience Score (OPES) 76.2 76.8 79.2 70 Not set 73.5 73.8 73.6 Not set 75.5 78.4 74.7 81.7 74.4 75.3 77.5 73.9 74.9 79.1 78.3 74.7 76.7 75.5 Not set 85.3 78.2 86 75.9 76.6 80.5 76.3 76.9 77.6 Not set 71.4 68 71.7 77 73.6 77 75.1 73.9 75.2 78.7
2012/13 Accident & Emergency (AE) 7 aeAW1 Not set How long did you wait before you first spoke to a nurse or doctor? 63.5 64.3 68.8 57.8 52.4 59.8 72.1 68.1 Not set 56.3 71.1 58.1 Not set 67.8 49.5 60.2 Not set 55.9 59 75.4 69.6 59.7 74.9 54.9 Not set 69.2 Not set 62.9 61.4 62.4 56.5 70.5 65.2 73.2 52.1 61.6 60.4 66.6 58.1 66.4 59.5 62.6 61 72.9
2012/13 Accident & Emergency (AE) 8 aeAW2 Not set From the time you first arrived at the A&E Department; how long did you wait before being examined by a doctor or nurse practitioner? 63.4 56.7 61.8 60.8 56.1 58.8 70.7 69.1 Not set 55.9 67.3 62.8 Not set 66.5 52.9 62.4 Not set 57.3 61.1 66.4 64.5 62.9 71.5 59.2 Not set 67.3 Not set 69 66.3 61.8 57.9 67.9 69.3 71.9 57.3 64.2 61.9 64.6 63.1 64 55.7 63.9 60 70
2012/13 Accident & Emergency (AE) 10 aeAW3 Not set Overall; how long did your visit to the A&E Department last? 66.1 59.5 70.3 60.2 58.4 63.9 72.6 72.1 Not set 60.5 68 66.6 Not set 72 64.6 Not set Not set 56.4 66.7 69.9 63.9 61.1 65.4 68.4 Not set 72.5 Not set 66 64.5 65.2 61.4 66.8 62.5 71.5 63.4 60.7 67.1 66.9 65.7 68.7 58.8 65.5 64.3 69.7
2012/13 Accident & Emergency (AE) Not applicable aeAW Not set Accident & Emergency (AE) domain average for Access and waiting (AW) 64.3 60.2 67 59.6 55.7 60.8 71.8 69.8 Not set 57.6 68.8 62.5 Not set 68.8 55.7 Not set Not set 56.6 62.3 70.6 66 61.2 70.6 60.8 Not set 69.7 Not set 66 64.1 63.1 58.6 68.4 65.7 72.2 57.6 62.2 63.1 66 62.3 66.4 58 64 61.8 70.9
2012/13 Accident & Emergency (AE) 21 aeSHQCC1 Not set Sometimes in a hospital; a member of staff will say one thing and another will say something quite different. Did this happen to you in the A&E Department? 87.6 83.9 89.2 83.2 80.5 89.6 90.3 80.9 Not set 85.3 92.3 87.3 Not set 90.6 82.8 82 Not set 87 88.2 86.7 89.9 85 89.7 89.5 Not set 90.7 Not set 85.7 90.5 87.1 88.8 88.9 83.8 89 89.2 88.3 89 88.9 87.3 89.1 86.6 89.2 88.7 89.5
2012/13 Accident & Emergency (AE) 39 aeSHQCC2 Not set Did a member of staff tell you about any danger signals regarding your illness or treatment to watch for after you went home? 52 53.6 66.8 41.6 39.4 51.9 55.8 45.7 Not set 49.2 54.7 57.4 Not set 40.4 43.5 50.3 Not set 54.3 49.6 49.7 55.9 50.6 62 52.9 Not set 53.5 Not set 49.1 58 51.7 45 48.4 46.8 55.7 57.4 49.5 54 61 54 44.6 50 46.1 48.5 55
2012/13 Accident & Emergency (AE) 15 aeSHQCC3 Not set Did you have confidence and trust in the doctors and nurses examining and treating you? 84 87.1 85.9 78.8 75.2 80.9 85.2 82.9 Not set 79.7 85 82.2 Not set 82.7 80.6 83.2 Not set 83 83.8 85.1 87.9 84.5 90.6 86.3 Not set 88 Not set 82.4 87.5 80.6 79.9 84.6 83.2 86.9 82.6 85.8 82.8 87.2 81.4 80.5 80.1 83.4 86.1 89
2012/13 Accident & Emergency (AE) Not applicable aeSHQCC Not set Accident & Emergency (AE) domain average for Safe; high quality; co-ordinated care (SHQCC) 74.5 74.9 80.6 67.9 65 74.1 77.1 69.8 Not set 71.4 77.4 75.6 Not set 71.2 69 71.8 Not set 74.7 73.9 73.9 77.9 73.4 80.8 76.2 Not set 77.4 Not set 72.4 78.7 73.1 71.2 74 71.3 77.2 76.4 74.6 75.3 79 74.2 71.4 72.2 72.9 74.4 77.8
2012/13 Accident & Emergency (AE) 22 aeBIMC1 Not set Were you involved as much as you wanted to be in decisions about your care and treatment? 76.1 75.1 81.4 71 69.7 74.6 79.7 73.5 Not set 72.7 80.6 75.7 Not set 73.4 72.3 76.8 Not set 73.2 79.2 77.7 79 69 79 79.9 Not set 76.3 Not set 74.9 80.3 76.1 72.4 76.1 75.3 81.1 74.7 75.8 78.1 80.2 74.8 71.9 75.9 75.1 76.7 78.2
2012/13 Accident & Emergency (AE) 35 aeBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 90.1 92.6 94.7 91.8 84.2 89 88.6 85.7 Not set 92.9 94.9 97.4 Not set 94.5 90.5 83.5 Not set 90.9 92.7 84.3 92.8 91.8 92.2 93.5 Not set 93.6 Not set 90.7 84.4 94 88.7 90 89.1 91.4 89.1 90.4 94.8 90.9 92 82.1 86.3 95.4 93.9 92.4
2012/13 Accident & Emergency (AE) 36 aeBIMC3 Not set Did a member of staff tell you about medication side effects to watch for? 47.6 43.9 56.2 29.5 30.8 37.7 46.5 Not set Not set 44.9 52.8 48.4 Not set 47.5 34.9 38.6 Not set 51.9 56.8 41.9 55.2 58.7 56.7 49.5 Not set 54.5 Not set 48.9 50 49.2 41 47.3 46.5 41.3 43.6 46.3 44.2 59.2 41.6 54.3 44.5 43.8 43.3 57.9
2012/13 Accident & Emergency (AE) 18 aeBIMC4 Not set While you were in the A&E Department; how much information about your condition or treatment was given to you? 85.3 85.3 86.7 81.3 79.9 87 84.9 85.4 Not set 81.6 87.9 84.3 Not set 85.7 86.4 83.2 Not set 84.1 85.6 84.1 87.3 83.8 86.4 88.5 Not set 88.7 Not set 85.1 89.4 82.9 83.3 84.7 85.6 90.6 85.6 85.6 85.9 88.6 82.1 85.4 84.2 84.6 85.3 87.1
2012/13 Accident & Emergency (AE) Not applicable aeBIMC Not set Accident & Emergency (AE) domain average for Better Information; more choice (BIMC) 74.8 74.2 79.7 68.4 66.2 72.1 74.9 Not set Not set 73 79 76.5 Not set 75.3 71 70.5 Not set 75 78.6 72 78.6 75.8 78.6 77.9 Not set 78.3 Not set 74.9 76 75.5 71.4 74.5 74.1 76.1 73.3 74.5 75.7 79.7 72.7 73.4 72.7 74.7 74.8 78.9
2012/13 Accident & Emergency (AE) 16 aeBR1 Not set Did doctors or nurses talk in front of you as if you weren't there? 89.1 89.8 90.7 89.9 80.4 90 93.3 86.2 Not set 91.6 92.5 88.4 Not set 90.7 85.4 88.5 Not set 88.7 89.9 Not set 91.3 84 89.6 93.4 Not set 89.5 Not set 89.2 93.9 89.2 89.3 88.8 92.8 91.2 90.9 78.8 89 92.5 87.8 90 88.2 90.8 91 89
2012/13 Accident & Emergency (AE) 11 aeBR2 Not set Did you have enough time to discuss your health or medical problem with the doctor or nurse? 82.4 78.8 84.6 78.8 76.4 81.1 84.7 80.9 Not set 80.3 85.3 83.4 Not set 81.6 79.4 81.5 Not set 81.7 82.1 80.7 87.3 81.3 89.9 80.6 Not set 86.4 Not set 83 85.8 80.7 79.8 81.4 80.8 86.4 81.3 82.3 81.9 85.1 77.3 78.2 77.5 84.6 80.2 85
2012/13 Accident & Emergency (AE) 12 aeBR3 Not set While you were in the A&E Department; did a doctor or nurse explain your condition and treatment in a way you could understand? 79.1 78.2 84.1 75.7 71.9 82 80.1 78.5 Not set 76.1 80 79.9 Not set 78.1 75.2 76.4 Not set 76.8 78 76.6 82.7 77.1 85.5 79.1 Not set 82.3 Not set 77.5 84.2 76.9 75.8 80.2 80.1 85.8 77.6 81.2 79.2 83.5 76.4 79.1 77.3 79 78.9 83.6
2012/13 Accident & Emergency (AE) 13 aeBR4 Not set Did the doctors and nurses listen to what you had to say? 85.8 85.8 89 80.3 79.3 86.7 85.9 86.5 Not set 83.7 87.6 84.1 Not set 84 83.7 86 Not set 85.1 86.8 87.4 90.1 82.2 91.1 85.3 Not set 87.5 Not set 83.8 87.8 82.5 81.6 84.6 85.5 88.4 84.5 87.5 83.9 88 83.6 83 82.1 88.2 85.9 90.9
2012/13 Accident & Emergency (AE) 14 aeBR5 Not set If you had any anxieties or fears about your condition or treatment; did a doctor or nurse discuss them with you? 67.6 68.6 70.7 63 62.7 66.3 71.5 60.5 Not set 66 71 66.9 Not set 60.8 60.6 68.8 Not set 67.5 68.3 70.6 73.1 68.8 77.1 62.3 Not set 69.6 Not set 66.8 74.2 64.1 64.4 67.5 68.3 73.1 68.5 75.9 67 69.1 66.3 64.9 64.5 68.9 70.6 68.8
2012/13 Accident & Emergency (AE) Not applicable aeBR Not set Accident & Emergency (AE) domain average for Building closer relationships (BR) 80.8 80.2 83.8 77.5 74.1 81.2 83.1 78.5 Not set 79.5 83.3 80.5 Not set 79 76.9 80.2 Not set 80 81 Not set 84.9 78.7 86.6 80.1 Not set 83.1 Not set 80 85.2 78.7 78.2 80.5 81.5 85 80.6 81.2 80.2 83.6 78.3 79 77.9 82.3 81.3 83.5
2012/13 Accident & Emergency (AE) 19 aeCCFP1 Not set Were you given enough privacy when being examined or treated? 89.6 90.3 91.8 88.6 82.5 89.5 92.6 90.6 Not set 88.1 91.4 89.6 Not set 89.6 90.3 88.8 Not set 90.3 90.6 90.4 91.7 89.2 93.1 89 Not set 92.2 Not set 88.1 90.6 90.8 88.6 89.8 91.6 91.4 90.6 88.7 85.1 92 86 85.9 86 90.9 85.8 92
2012/13 Accident & Emergency (AE) 28 aeCCFP2 Not set Do you think the hospital staff did everything they could to help control your pain? 69.4 67.4 70.6 66.6 61.5 64.9 69.1 65.1 Not set 61.3 77.4 64.2 Not set 65.2 69.2 75.9 Not set 63.3 67.3 69 76.1 66.2 77.9 71.3 Not set 73.1 Not set 71.6 75.4 65.9 62.2 67.5 69.7 68.3 69.5 71.1 65.2 77.1 64.9 67.1 64.7 70.4 70.2 79.8
2012/13 Accident & Emergency (AE) 29 aeCCFP3 Not set In your opinion; how clean was the A&E Department? 83 82 84.1 77.5 75.2 78.3 88.7 91.1 Not set 84.4 86.1 82 Not set 85.5 79.9 79.4 Not set 76.9 81 84.3 88 72.6 83.3 82.6 Not set 83.4 Not set 80.7 85.5 80.5 79.5 88.4 88.1 86.6 83.2 79.1 79.2 83.5 80 78.4 75.6 81.1 87 83
2012/13 Accident & Emergency (AE) 42 aeCCFP4 Not set Overall; did you feel you were treated with respect and dignity while you were in the A&E Department? 86.9 86.9 86.5 85.1 78.2 85.8 88.8 88.9 Not set 84.5 92.2 87.1 Not set 85.1 82.5 85.7 Not set 82.5 87 88.1 91.7 83.6 91.1 88.6 Not set 88.6 Not set 89.4 89.7 85.5 82.8 87.7 88.5 90.8 88.3 85.4 85.8 88.9 84.1 85 84.3 87 87.8 90.3
2012/13 Accident & Emergency (AE) Not applicable aeCCFP Not set Accident & Emergency (AE) domain average for Clean; friendly; comfortable place to be (CCFP) 82.2 81.6 83.3 79.5 74.3 79.6 84.8 83.9 Not set 79.6 86.8 80.7 Not set 81.4 80.5 82.4 Not set 78.3 81.5 82.9 86.9 77.9 86.3 82.8 Not set 84.4 Not set 82.4 85.3 80.7 78.3 83.4 84.5 84.3 82.9 81.1 78.8 85.4 78.7 79.1 77.7 82.3 82.7 86.3
2012/13 Accident & Emergency (AE) Not applicable aeOPES Not set Accident & Emergency (AE) Overall Patient Experience Score (OPES) 75.4 74.2 78.9 70.6 67.1 73.6 78.3 Not set Not set 72.2 79.1 75.2 Not set 75.1 70.6 Not set Not set 72.9 75.4 Not set 78.8 73.4 80.6 75.6 Not set 78.6 Not set 75.2 77.8 74.2 71.5 76.1 75.4 79 74.1 74.7 74.6 78.8 73.2 73.9 71.7 75.3 75 79.5
2008/09 Accident & Emergency (AE) 7 aeAW1 Not set How long did you wait before you first spoke to a nurse or doctor? 66.3 67.2 76.8 68.5 48.1 51.8 60.2 62.4 Not set 63.5 81.8 61.8 Not set 69.8 56.7 73.8 60.3 76.5 52.1 69.1 72.8 62.1 67 59.4 Not set 83 Not set 57.8 68.6 71.1 68 65.8 63.7 75.7 51.1 62 68.7 58.5 68.3 74.4 64.5 67.7 63.6 74.1
2008/09 Accident & Emergency (AE) 8 aeAW2 Not set From the time you first arrived at the Emergency Department; how long did you wait before being examined by a doctor or nurse practitioner? 64.8 61 66.6 66.7 47.4 59.9 63.4 65.5 Not set 62.3 68 64.3 Not set 65.2 57.3 70 61.2 69.6 61.6 62.7 63.6 62.7 63.1 65.5 Not set 72.4 Not set 61.7 68.4 68.4 60.6 64.9 66.8 73.7 57.3 60.8 64.2 64 64.6 73.1 60.1 66.3 63.8 68.9
2008/09 Accident & Emergency (AE) 10 aeAW3 Not set Overall; how long did your visit to the Emergency Department last? 68.6 60.9 72.4 69.1 57.2 66.2 72.9 66.7 Not set 65.2 70.2 69 Not set 70.1 68.1 68.6 66.3 69.7 67.9 74.2 67.6 71.6 68.9 72.3 Not set 74.3 Not set 67.5 56.9 76.8 61 69.3 73.6 72 65.5 64 68.6 66.9 67.6 62.3 66.7 72.1 66 73.6
2008/09 Accident & Emergency (AE) Not applicable aeAW Not set Accident & Emergency (AE) domain average for Access and waiting (AW) 66.6 63 71.9 68.1 50.9 59.3 65.5 64.9 Not set 63.7 73.3 65 Not set 68.4 60.7 70.8 62.6 72 60.5 68.7 68 65.5 66.3 65.7 Not set 76.6 Not set 62.3 64.6 72.1 63.2 66.7 68 73.8 57.9 62.3 67.2 63.1 66.8 69.9 63.8 68.7 64.5 72.2
2008/09 Accident & Emergency (AE) 20 aeSHQCC1 Not set Sometimes in a hospital; a member of staff will say one thing and another will say something quite different. Did this happen to you in the Emergency Department? 88.2 89 88.7 87 79.4 87 92.3 79.2 Not set 87.8 92.2 86.5 Not set 86.3 82.1 84.7 88.8 88.3 87.4 88.2 89.8 82.6 85.3 89.9 Not set 88.9 Not set 86.9 86.7 91.3 85.6 89.2 87 90.4 81.8 85 87.7 89.4 86.3 77.7 90.1 88.8 89.2 91.8
2008/09 Accident & Emergency (AE) 36 aeSHQCC2 Not set Did a member of staff tell you about any danger signals regarding your illness or treatment to watch for after you went home? 52.9 52.5 62.6 47.1 43 50.2 53.8 43.2 Not set 46.7 59.3 40.2 Not set 47.9 46.2 58 51.2 58 56.5 52.2 53 45.3 49.7 51 Not set 65.4 Not set 47 49.7 63.7 51 53.4 53.8 66.1 50.3 40.6 53.3 56.2 53.6 45.7 50.2 54.1 54 55.4
2008/09 Accident & Emergency (AE) 15 aeSHQCC3 Not set Did you have confidence and trust in the doctors and nurses examining and treating you? 84.2 87.5 87.1 81.4 74.4 78.6 87.1 85.8 Not set 80.9 87 82.6 Not set 82.7 82.9 85.5 83.5 82.7 84.2 84.8 86.3 86 81.9 85.1 Not set 88.6 Not set 82.1 83.3 85.1 80.7 84.4 84.8 87.8 80.2 80.8 82 84 80.8 77.7 83.2 85.7 84.8 86.3
2008/09 Accident & Emergency (AE) Not applicable aeSHQCC Not set Accident & Emergency (AE) domain average for Safe; high quality; co-ordinated care (SHQCC) 75.1 76.3 79.5 71.9 65.6 71.9 77.8 69.4 Not set 71.8 79.5 69.8 Not set 72.3 70.4 76.1 74.5 76.3 76 75.1 76.4 71.3 72.3 75.3 Not set 81 Not set 72 73.2 80 72.5 75.7 75.2 81.4 70.8 68.8 74.3 76.5 73.6 67 74.5 76.2 76 77.8
2008/09 Accident & Emergency (AE) 21 aeBIMC1 Not set Were you involved as much as you wanted to be in decisions about your care and treatment? 76 78.6 80.8 74.1 64.1 71.7 82.5 72.4 Not set 72.1 81.8 76.4 Not set 74.9 76.2 77 79.6 77.1 77.8 75.4 77.6 75 71.7 77.4 Not set 81.4 Not set 73.7 72.7 81.7 71.3 74.3 77.4 80 69.4 67 70.2 78.8 73.1 64.7 75.8 79 78.2 84.1
2008/09 Accident & Emergency (AE) 33 aeBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 90.3 89.3 92.7 86.1 84.4 94.2 87.6 84.3 Not set 89.2 96 85.8 Not set 83.6 87 90.1 91.5 91.2 81 88.4 93.7 89 89 91.9 Not set 93.5 Not set 90 89.2 87.8 83.9 96.5 91.9 95.2 88.9 84.9 92.4 91.2 91.2 85.7 84.9 93.3 91.2 92.5
2008/09 Accident & Emergency (AE) 34 aeBIMC3 Not set Did a member of staff tell you about medication side effects to watch for? 46 49.8 46.9 37.4 34.1 46.6 45.4 37 Not set 37 50.2 41.1 Not set 47.4 47.2 42 51.1 48.3 40.4 49 46.7 51.7 44.5 54.6 Not set 51.9 Not set 37.2 45.6 53 31.3 58.8 51.1 58.1 46.3 38.3 42.4 40.5 53.2 33.2 41.7 40 60.2 44.4
2008/09 Accident & Emergency (AE) 17 aeBIMC4 Not set While you were in the Emergency Department; how much information about your condition or treatment was given to you? 85.1 86.2 89.8 83.6 78.7 83.7 85.8 86.6 Not set 82.9 89.8 84 Not set 82.1 86.1 86.4 85.9 86 83.8 81.3 86.8 83.7 85 86.2 Not set 88.6 Not set 81.8 83 84.9 83.5 85.5 84.4 87.1 80 81.2 81.5 87.3 83.5 77.5 87.5 88.8 84.7 89.3
2008/09 Accident & Emergency (AE) Not applicable aeBIMC Not set Accident & Emergency (AE) domain average for Better Information; more choice (BIMC) 74.4 76 77.6 70.3 65.3 74 75.3 70.1 Not set 70.3 79.5 71.8 Not set 72 74.1 73.9 77 75.7 70.8 73.5 76.2 74.8 72.5 77.5 Not set 78.8 Not set 70.7 72.6 76.9 67.5 78.8 76.2 80.1 71.1 67.8 71.6 74.4 75.2 65.3 72.5 75.3 78.6 77.6
2008/09 Accident & Emergency (AE) 16 aeBR1 Not set Did doctors or nurses talk in front of you as if you weren't there? 88.8 91.5 91.1 91 82.8 83.8 93.6 81.8 Not set 88.8 93.3 85.9 Not set 90.9 84.2 87 89.2 89.5 91.4 90.7 91.6 87.5 84.9 91.1 Not set 89.2 Not set 90.3 87.7 92 89.1 90.2 91.3 91.5 87.2 74.7 88.5 91.9 88.9 85.8 90.3 93.8 91.8 92.6
2008/09 Accident & Emergency (AE) 11 aeBR2 Not set Did you have enough time to discuss your health or medical problem with the doctor or nurse? 82.2 82.6 87 81.2 72.9 78.3 85 80 Not set 79.5 86.6 81.5 Not set 79.9 78.5 84.4 82.8 85.6 83.1 83.5 82.2 81.9 78 82.6 Not set 86.6 Not set 79.5 79.6 85.6 79.9 82 80.3 85.4 77.5 80.1 79.1 83.2 81.2 74.5 82.8 83.8 83.1 86.6
2008/09 Accident & Emergency (AE) 12 aeBR3 Not set While you were in the Emergency Department; did a doctor or nurse explain your condition and treatment in a way you could understand? 80.2 85 83.6 80.3 70.2 77.3 84 79.3 Not set 78 85 78.8 Not set 78.9 78.3 82.2 83 82 79.4 77.7 81.8 79.7 81.3 80.3 Not set 83.5 Not set 76.5 75.8 80.8 74.2 79.8 80.3 83 75.3 74.9 74.6 81 78.9 72.3 79.4 82.4 80.2 84.5
2008/09 Accident & Emergency (AE) 13 aeBR4 Not set Did the doctors and nurses listen to what you had to say? 86.1 87.6 88.5 84.2 80.2 84.9 87.4 88.4 Not set 84.4 88.1 85.6 Not set 85.7 85.4 87.8 86.6 85 85.4 86.6 86.6 87.4 85.6 85.3 Not set 89.9 Not set 82.5 83.4 87.9 83.8 86.1 83.5 88.8 82.1 84.7 85 88.8 81.9 80.2 84.8 87.6 87.2 89.1
2008/09 Accident & Emergency (AE) 14 aeBR5 Not set If you had any anxieties or fears about your condition or treatment; did a doctor or nurse discuss them with you? 69.1 71.1 73.1 65.3 60.5 67.9 69.8 69.9 Not set 66.9 76.7 67.8 Not set 70.1 65.3 72.2 73.2 68.9 66.4 68.8 73.8 68.5 71.3 68.9 Not set 77 Not set 67.4 64.5 73.6 69.5 69.7 68.8 76.6 63.4 65.4 67.7 72.3 67.8 63.1 69.6 70.3 64.1 71.6
2008/09 Accident & Emergency (AE) Not applicable aeBR Not set Accident & Emergency (AE) domain average for Building closer relationships (BR) 81.3 83.6 84.6 80.4 73.3 78.4 84 79.9 Not set 79.5 86 79.9 Not set 81.1 78.4 82.7 83 82.2 81.1 81.5 83.2 81 80.2 81.6 Not set 85.3 Not set 79.2 78.2 84 79.3 81.5 80.9 85.1 77.1 76 79 83.4 79.7 75.2 81.4 83.6 81.3 84.9
2008/09 Accident & Emergency (AE) 18 aeCCFP1 Not set Were you given enough privacy when being examined or treated? 88 88.8 89.8 86.3 80.5 84.7 91.1 81.2 Not set 84.9 91.9 85.6 Not set 88.4 88.6 88.5 89.2 90.2 90.8 90.2 90.6 91.2 88.9 91.4 Not set 91 Not set 85 85.5 92.1 85.6 88.1 86.9 91.5 89.1 77.6 83.2 90.3 85.2 84.3 86.1 89.8 86.7 90.5
2008/09 Accident & Emergency (AE) 27 aeCCFP2 Not set Do you think the hospital staff did everything they could to help control your pain? 72.6 72 78.8 67.5 60.5 65.6 76.5 70.5 Not set 71.1 77.4 68.1 Not set 68.9 65.8 79.6 74.1 75.3 71.5 69.7 78.1 67.7 73.8 73.8 Not set 82.5 Not set 68.3 76.7 78.4 64.7 76.3 72.8 80.9 65.5 70.4 75 75.1 71 69.8 71.7 76.2 70.7 71.1
2008/09 Accident & Emergency (AE) 28 aeCCFP3 Not set In your opinion; how clean was the Emergency Department? 77.9 76.8 82.5 75 76.3 70 80.8 66.1 Not set 72.1 83.6 77.1 Not set 80.2 77.6 79.7 75 74.4 80.3 80.3 82.9 69.3 77 82 Not set 84.4 Not set 78.2 76.4 83.7 77.1 80 84.3 84.8 77.6 70.7 73.4 75.6 78.9 79.4 74.9 77.7 79.5 81.8
2008/09 Accident & Emergency (AE) 39 aeCCFP4 Not set Overall; did you feel you were treated with respect and dignity while you were in the Emergency Department? 87.2 90.3 91 86.1 76.5 81.7 88.5 85.4 Not set 86.3 90.8 85.1 Not set 86.4 82.5 86.8 88.2 89.1 87 87.6 88.1 86 84.8 88.6 Not set 92.6 Not set 87.7 84.6 89.3 85.5 87.3 87.6 92.4 84.5 81.1 86.4 89.2 85.1 82 86.7 89.5 88.1 90.8
2008/09 Accident & Emergency (AE) Not applicable aeCCFP Not set Accident & Emergency (AE) domain average for Clean; friendly; comfortable place to be (CCFP) 81.4 82 85.5 78.7 73.4 75.5 84.2 75.8 Not set 78.6 86 79 Not set 81 78.6 83.6 81.6 82.3 82.4 81.9 84.9 78.6 81.1 83.9 Not set 87.6 Not set 79.8 80.8 85.9 78.2 82.9 82.9 87.4 79.2 75 79.5 82.5 80 78.9 79.9 83.3 81.2 83.6
2008/09 Accident & Emergency (AE) Not applicable aeOPES Not set Accident & Emergency (AE) Overall Patient Experience Score (OPES) 75.7 76.2 79.8 73.9 65.7 71.8 77.4 72 Not set 72.8 80.8 73.1 Not set 74.9 72.4 77.4 75.8 77.7 74.2 76.1 77.7 74.2 74.5 76.8 Not set 81.9 Not set 72.8 73.9 79.8 72.1 77.1 76.6 81.6 71.2 70 74.3 76 75.1 71.3 74.4 77.4 76.3 79.2
2004/05 Accident & Emergency (AE) 3 aeAW1 Not set How long did you wait before you first spoke to a nurse or doctor? 70.9 77 81.6 74.6 68.6 64.5 75.7 72.6 Not set 65 78.8 60.1 Not set 77.7 67.7 79.8 75.9 83.6 58 72.2 78.6 62.8 75.8 71.4 Not set 76.9 Not set 67 72.3 69.5 74.1 73.2 72.1 73.6 62.5 73.4 75.6 60.8 72.1 74.7 69.9 71.2 75.8 81
2004/05 Accident & Emergency (AE) 5 aeAW2 Not set From the time you first arrived at the Emergency Department; how long did you wait before being examined by a doctor or nurse practitioner? 65.8 57.2 72 68 57.7 62.8 68.7 66.6 Not set 44.5 66.3 61.7 Not set 64.7 60.7 71.7 67.2 73.4 65.1 66.5 66.6 60.8 66.8 66 Not set 65.7 Not set 66.3 59.5 61.3 69.1 65.5 70.4 71.8 67 68.7 65.6 64.8 65.4 67.7 61 68.3 68.7 70.8
2004/05 Accident & Emergency (AE) 7 aeAW3 Not set Overall; how long did your visit to the Emergency Department last? 71.5 56.8 76.5 66.7 63.1 64.5 77 70.8 Not set 56.6 73.1 69.7 Not set 72 68.3 69.4 70.2 76.2 70.7 77 68.4 73.7 73.3 73.1 Not set 75 Not set 72 61.6 72.4 69.4 70.6 76.3 72.6 73.6 63.2 68.7 70.9 70 71.5 68.4 71.8 62.5 79.1
2004/05 Accident & Emergency (AE) Not applicable aeAW Not set Accident & Emergency (AE) domain average for Access and waiting (AW) 69.4 63.6 76.7 69.7 63.1 63.9 73.8 70 Not set 55.3 72.7 63.8 Not set 71.5 65.6 73.6 71.1 77.8 64.6 71.9 71.2 65.8 72 70.1 Not set 72.5 Not set 68.4 64.5 67.7 70.9 69.8 72.9 72.7 67.7 68.4 69.9 65.5 69.2 71.3 66.4 70.4 69 77
2004/05 Accident & Emergency (AE) 19 aeSHQCC1 Not set Sometimes in a hospital; a member of staff will say one thing and another will say something quite different. Did this happen to you in the Emergency Department? 88.8 86.7 91.9 87.4 82.8 87.2 91.8 84.3 Not set 87.9 94.6 85.5 Not set 89.4 88.8 90.5 87.4 91.1 91.1 89.7 91 88.3 89.9 90.7 Not set 90.7 Not set 85.5 87.7 90.5 86.2 88.9 91.3 92.5 87.2 83.6 87.7 87.8 89.8 88.4 86.8 90.4 86 92.7
2004/05 Accident & Emergency (AE) 38 aeSHQCC2 Not set Did a member of staff tell you about any danger signals regarding your illness or treatment to watch for after you went home? 51.2 52.8 61.4 52.6 39.6 40.7 47.8 42.7 Not set 46 57.6 43.8 Not set 41.8 57 55.9 47.9 57.3 52.8 42.5 52.4 55.1 50.8 52.9 Not set 62.7 Not set 55 55.8 47.2 50.2 51.9 54.8 51.2 43.3 36 49.6 50.4 52.1 51.6 38.4 47.5 43.1 53.3
2004/05 Accident & Emergency (AE) 12 aeSHQCC3 Not set Did you have confidence and trust in the doctors and nurses examining and treating you? 84.2 87.8 88.4 80.5 81.6 79.9 86.1 83.4 Not set 79.5 87.9 80.9 Not set 82.1 84.8 86.7 81.3 84.2 86.1 83.2 86.9 86.8 84.6 83.5 Not set 87.8 Not set 81.4 84 83.1 82.8 85.9 85.9 86.5 81.8 84.6 84.7 82.1 80.7 84.3 79.8 83.4 82.7 88.1
2004/05 Accident & Emergency (AE) Not applicable aeSHQCC Not set Accident & Emergency (AE) domain average for Safe; high quality; co-ordinated care (SHQCC) 74.7 75.8 80.6 73.5 68 69.3 75.2 70.1 Not set 71.1 80 70.1 Not set 71.1 76.9 77.7 72.2 77.6 76.7 71.8 76.7 76.7 75.1 75.7 Not set 80.4 Not set 74 75.8 73.6 73.1 75.5 77.3 76.7 70.7 68.1 74 73.4 74.2 74.7 68.3 73.8 70.6 78
2004/05 Accident & Emergency (AE) 20 aeBIMC1 Not set Were you involved as much as you wanted to be in decisions about your care and treatment? 77.1 77.5 82.8 75 66.2 75.1 80.2 73.9 Not set 73 83.1 74.5 Not set 79.1 79.5 80.1 76.8 80.4 80.1 77.6 80.5 80.3 79.2 77.7 Not set 78.6 Not set 76.6 76.9 75.9 73.7 79 81.6 82.7 71.7 71.4 78.6 77.3 74.3 74.5 74.6 79.4 76.1 84.6
2004/05 Accident & Emergency (AE) 35 aeBIMC2 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 88.2 86 93.3 87.6 89 86.9 89.5 89.2 Not set 85.4 94.1 83.1 Not set 88.8 86 91.5 92.8 92 83.5 82.5 86.6 92.6 88.9 89 Not set 92.4 Not set 92.5 89.5 84.7 87.4 92.2 93.9 90.7 88.1 83.7 86.5 87 84.7 88 83.1 85.9 85.4 92.6
2004/05 Accident & Emergency (AE) 36 aeBIMC3 Not set Did a member of staff tell you about medication side effects to watch for? 43.3 38.9 46.1 39.3 30.2 33.8 52.1 53.2 Not set 35.2 43.5 45.1 Not set 37.3 43.3 45.2 32.9 48.3 44.8 45.2 44.8 41.4 40.5 43.6 Not set 62.9 Not set 49.4 38.2 53.9 42.4 51.9 52.8 54.5 39.2 35.8 37.1 47.9 41.8 39.3 36.7 47.5 44.7 49.7
2004/05 Accident & Emergency (AE) 15 aeBIMC4 Not set While you were in the Emergency Department; how much information about your condition or treatment was given to you? 85.2 84.3 92.4 81.4 80.7 82.2 84.1 84.4 Not set 79.1 90.9 80.7 Not set 85.2 86.6 87 84.3 86.2 84.9 86.8 86.2 87.6 88.9 87 Not set 89.4 Not set 84.6 84.9 84.5 84.4 86.1 86.9 87.1 84.9 80.8 83 84 83.4 84.6 82.3 86.7 81 88.4
2004/05 Accident & Emergency (AE) Not applicable aeBIMC Not set Accident & Emergency (AE) domain average for Better Information; more choice (BIMC) 73.5 71.7 78.6 70.8 66.5 69.5 76.5 75.2 Not set 68.2 77.9 70.9 Not set 72.6 73.8 75.9 71.7 76.7 73.3 73 74.5 75.5 74.4 74.3 Not set 80.8 Not set 75.8 72.4 74.8 72 77.3 78.8 78.8 71 67.9 71.3 74 71 71.6 69.2 74.9 71.8 78.8
2004/05 Accident & Emergency (AE) 14 aeBR1 Not set Did doctors or nurses talk in front of you as if you weren't there? 89 91.8 90.5 90.2 83.9 87.7 92.1 82.4 Not set 90.1 91.2 87.6 Not set 91.7 85.3 87.8 91.6 90.4 91.1 86.6 90.5 92 90.6 89.5 Not set 88.4 Not set 86.1 89.5 90.8 88.4 86.8 92.9 91.7 87.6 84.7 89.9 89.3 88.4 90.3 90.7 91.4 89 91.1
2004/05 Accident & Emergency (AE) 8 aeBR2 Not set Did you have enough time to discuss your health or medical problem with the doctor or nurse? 80 80.1 85.2 77.2 74.8 76.9 82.2 79 Not set 75.1 84.9 74.5 Not set 75.6 81.2 81.1 77.3 85.8 78.5 80.8 83 84.2 83.8 81.1 Not set 80.4 Not set 78.1 78.2 76.2 78.7 78.3 84.3 84.1 74.4 79.3 78.7 78.9 80 80.9 75.5 80.5 79.1 85.9
2004/05 Accident & Emergency (AE) 9 aeBR3 Not set While you were in the Emergency Department; did a doctor or nurse explain your condition and treatment in a way you could understand? 80.1 79.8 85.5 75.8 71.1 77.9 80.2 79.5 Not set 75.1 85.8 78.4 Not set 78.7 81.5 82.1 78.2 81.9 80.7 76.6 80.9 84.9 85 80 Not set 81.1 Not set 79.3 79.8 78.6 77.8 82 82.5 83.5 78.8 80.3 77.4 77.6 77.9 80.8 75.1 81.7 77.2 85.1
2004/05 Accident & Emergency (AE) 10 aeBR4 Not set Did the doctors and nurses listen to what you had to say? 85.6 89 89.9 84.7 82.1 84.5 87.2 87.3 Not set 81.6 89.5 82.6 Not set 83.6 85.9 84.9 85.7 87.1 84.1 84.9 89.4 87.5 90.3 84.9 Not set 87.3 Not set 83.5 86 80.9 81.5 83.6 86 86.4 83.5 85 87.3 83.8 84.1 84.8 83 85 84.8 89.9
2004/05 Accident & Emergency (AE) 11 aeBR5 Not set If you had any anxieties or fears about your condition or treatment; did a doctor or nurse discuss them with you? 67.6 66.5 76.4 64.9 57.4 66.7 68.5 69.6 Not set 61.6 75 60.8 Not set 63.7 67.3 70 65.1 74.2 66.1 65.2 67.1 72.2 72.8 70.4 Not set 72.9 Not set 69.8 67.6 65.1 66.6 66.1 70.5 71.3 60 61.7 68.7 66.2 67.2 64.2 60.3 67.2 65.5 70.9
2004/05 Accident & Emergency (AE) Not applicable aeBR Not set Accident & Emergency (AE) domain average for Building closer relationships (BR) 80.5 81.4 85.5 78.6 73.9 78.7 82 79.6 Not set 76.7 85.3 76.8 Not set 78.7 80.2 81.2 79.6 83.9 80.1 78.8 82.2 84.2 84.5 81.2 Not set 82 Not set 79.4 80.2 78.3 78.6 79.4 83.3 83.4 76.8 78.2 80.4 79.2 79.5 80.2 76.9 81.1 79.1 84.6
2004/05 Accident & Emergency (AE) 17 aeCCFP1 Not set Were you given enough privacy when being examined or treated? 88.4 88.7 92.2 87.4 88.6 86.6 89.7 84.1 Not set 82.2 88.9 89.3 Not set 86.7 91.5 89 87.6 90.8 92.3 88.5 91.6 89.9 91.6 87.6 Not set 91.6 Not set 86.9 85 91.8 86.8 86.8 91.1 90.9 86.8 88.1 83.6 88.4 85 88.3 88.2 88.2 84.7 90.5
2004/05 Accident & Emergency (AE) 28 aeCCFP2 Not set Do you think the hospital staff did everything they could to help control your pain? 70.1 69 78.8 68.4 61.7 63.7 74.5 69.7 Not set 56.4 78 65.2 Not set 64.6 66.6 72.9 67.7 72.7 66.8 65.6 76.3 71 75 77.1 Not set 74.4 Not set 77 70.7 72.2 71.7 66.2 72.5 74.7 62.4 71.9 71.3 68.7 66.9 71.1 64.1 65.3 70.5 74.5
2004/05 Accident & Emergency (AE) 29 aeCCFP3 Not set In your opinion; how clean was the Emergency Department? 78 70.5 85.2 73.7 69.8 67.2 82.8 68.3 Not set 67.6 81.4 76.1 Not set 78 83.3 75.1 81.4 78.4 83.7 77.8 77.7 74.6 75.1 79.4 Not set 80.6 Not set 79.3 73.2 85.4 76.8 77.5 86.6 84.5 76.4 71.4 73.6 73 77.5 80.3 73 80.5 78.2 84
2004/05 Accident & Emergency (AE) 41 aeCCFP4 Not set Overall; did you feel you were treated with respect and dignity while you were in the Emergency Department? 87.6 88.5 91 85.1 84.3 82.8 91.1 82.5 Not set 83.5 90.9 86.4 Not set 87.2 87.6 87.7 87.5 91.2 88.7 84.7 90.7 89.6 91.6 88.5 Not set 90.4 Not set 86.9 86.3 84.9 88 86.5 89.2 91.2 84.7 83 88.4 86.8 87 88.9 83.9 86.6 86.6 90.3
2004/05 Accident & Emergency (AE) Not applicable aeCCFP Not set Accident & Emergency (AE) domain average for Clean; friendly; comfortable place to be (CCFP) 81 79.2 86.8 78.7 76.1 75.1 84.5 76.2 Not set 72.4 84.8 79.3 Not set 79.1 82.2 81.2 81 83.3 82.9 79.2 84.1 81.3 83.3 83.1 Not set 84.3 Not set 82.5 78.8 83.6 80.8 79.3 84.9 85.3 77.6 78.6 79.2 79.2 79.1 82.1 77.3 80.1 80 84.8
2004/05 Accident & Emergency (AE) Not applicable aeOPES Not set Accident & Emergency (AE) Overall Patient Experience Score (OPES) 75.8 74.3 81.6 74.3 69.5 71.3 78.4 74.2 Not set 68.8 80.1 72.2 Not set 74.6 75.7 77.9 75.1 79.8 75.5 74.9 77.7 76.7 77.9 76.9 Not set 80 Not set 76 74.3 75.6 75.1 76.2 79.4 79.4 72.8 72.2 75 74.3 74.6 76 71.6 76.1 74.1 80.6
2011/12 Outpatients (OP) 2 opAW1 Not set From the time you were first told....... how long did you wait for an appointment? 85 84.5 86.1 84.7 78.4 79.7 90.7 86.9 Not set 85.1 86.4 85.3 84.8 86 86.9 85.3 Not set 84.6 86.7 85.2 85.3 78.5 85.2 88.3 94.4 83.5 92.9 84.5 86.9 86.9 82 88.3 84.2 84.5 86.8 83.1 84.5 83.9 82.5 85.9 82 85.6 88.3 93
2011/12 Outpatients (OP) 8 opAW2 Not set How long after the stated appointment time did the appointment start? 64.8 63.9 67.5 64.1 57.5 58.9 68.9 56.8 Not set 65.2 66.4 63.7 66.2 62.9 61.8 66.5 Not set 63.9 67.3 62.1 65.1 59.6 61.1 69.4 63.4 69.1 60.5 68.5 64 66 55.6 72.5 71.3 69.6 61 57 59.4 69.9 67.5 61.5 65.6 62.3 62 70.6
2011/12 Outpatients (OP) Not applicable opAW Not set Outpatients (OP) domain average for Access and waiting (AW) 74.9 74.2 76.8 74.4 68 69.3 79.8 71.9 Not set 75.1 76.4 74.5 75.5 74.4 74.3 75.9 Not set 74.2 77 73.7 75.2 69 73.2 78.8 78.9 76.3 76.7 76.5 75.5 76.5 68.8 80.4 77.8 77.1 73.9 70.1 71.9 76.9 75 73.7 73.8 73.9 75.4 81.8
2011/12 Outpatients (OP) 25 opSHQCC1 Not set Did you have confidence and trust in the doctor examining and treating you? 90 91.9 91.4 87.4 87.5 85.1 91.3 86.2 Not set 88.8 92.8 87.7 89.3 87 92.6 90.9 Not set 89.6 91.2 88.6 92.7 91.2 86.2 92 94.9 91.6 96 91.3 89 89.4 87.8 90.7 88.5 90 88.8 85.7 89.6 90.1 87.4 89.4 87.4 88.4 89.2 92.5
2011/12 Outpatients (OP) 21 opSHQCC2 Not set Did the doctor seem aware of your medical history? 89.5 91.9 90.3 88.7 82.1 88.2 88.2 90.6 Not set 90 90.3 89 89.6 83.8 87.2 88.6 Not set 88.7 88.6 89.1 94.3 91.2 88.2 91.6 95.4 90.6 96.6 90.4 88.8 88.6 89 91.6 87.9 91 90.3 85.5 90.4 87.3 86.3 89.9 88.6 88.6 90.2 92.3
2011/12 Outpatients (OP) 29 opSHQCC3 Not set Did you have confidence and trust in him/her? (This question is in the 'seeing another professional' section) 90.4 92.3 91.3 90.4 88.3 89.7 93.3 86.9 Not set 88.3 91.1 90.4 91.6 89.2 90.9 90.6 Not set 90.6 92.7 87.8 91.3 86.9 85.7 94.9 95.4 93.4 96.9 90.9 88.9 90.8 88.7 93.6 91.2 91.5 89.7 85.9 87.8 90.4 91.8 90.8 87.5 88 90.8 90.7
2011/12 Outpatients (OP) 35 opSHQCC4 Not set Sometimes...a member of staff will say one thing and another will say something quite different. Did this happen to you? 91.7 89.5 94.3 90.4 93.5 85.5 92.4 86.4 Not set 91.3 93.4 94 88.4 90.8 91.9 91.6 Not set 92 90.9 90 94.1 90.8 89.5 93.5 94.2 92.9 93.2 93.4 91.4 93.2 89.4 93 90.7 93.1 90.6 88 90.4 94 91.3 90.9 91.3 89.5 93.7 92.8
2011/12 Outpatients (OP) 47 opSHQCC5 Not set Did a member of staff tell you about what danger signals regarding your illness or treatment to watch for after you went home? 56.3 52.1 59.4 52.9 52.6 54.1 55.7 51.2 Not set 53.5 55.1 54.2 59.3 47.4 49.2 61.1 Not set 58.2 66.5 58.9 59.8 59.3 53.5 61.8 67.1 59.1 70.6 51.3 59.8 57.3 50 60.2 52.2 60.6 54.5 49.3 61.1 53.3 55.2 59.7 51.4 53.2 61.1 58.5
2011/12 Outpatients (OP) Not applicable opSHQCC Not set Outpatients (OP) domain average for Safe; high quality; co-ordinated care (SHQCC) 83.6 83.6 85.3 82 80.8 80.5 84.2 80.2 Not set 82.4 84.5 83 83.6 79.6 82.4 84.6 Not set 83.8 86 82.9 86.4 83.9 80.6 86.7 89.4 85.5 90.7 83.5 83.6 83.9 81 85.8 82.1 85.2 82.8 78.9 83.8 83 82.4 84.1 81.3 81.5 85 85.3
2011/12 Outpatients (OP) 33 opBIMC1 Not set While you were in…..how much information about your condition or treatment was given to you? 88.5 86.2 91.4 88 85.3 86.8 86.5 86.9 Not set 89 90.1 89.8 86.2 86.5 87.4 86.4 Not set 89.6 91.6 87 91 87.9 87 89.1 94 91.5 91.8 88.1 90.2 88.8 86.9 88.3 86.6 89.1 88.8 87.7 90.1 90.6 85.6 89.5 87.4 86.9 89.1 90.2
2011/12 Outpatients (OP) 36 opBIMC2 Not set Were you involved as much as you wanted to be in decisions about your care and treatment? 83.2 82 85.3 79.7 79.3 79.8 86.3 79.2 Not set 84.6 85.9 80.6 82.8 79.7 82.1 83.1 Not set 84.6 85.4 84.4 87.4 82 80.7 84.4 89.5 85.3 87.4 85.2 84.5 83.7 80.5 85.8 83.4 86.2 80.6 71.7 82.8 84 81.4 82.8 81 82.3 84.5 86.3
2011/12 Outpatients (OP) 18 opBIMC3 Not set Before the treatment did a member of staff explain any risks and/or benefits in a way you could understand? 79.3 83.4 80.8 77.5 74.9 75.6 78.2 82.4 Not set 77.1 82.3 78 87.1 74.1 76.6 79.8 Not set 77.8 82.2 75.1 82.7 76 81 77.6 81 82.2 85.4 78.1 81.6 77.2 75.3 82.1 77.9 79.1 78.8 74.3 77.4 81 78.5 81.4 71.2 75.5 77.5 85.4
2011/12 Outpatients (OP) 42 opBIMC4 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 88.6 85.6 92.2 81.6 86.8 84.9 89.6 85.3 Not set 91.5 82.4 85.7 88.7 88.8 88.4 89 Not set 90.1 88.9 90.3 89.6 92.6 89.4 88.5 90.8 88.7 94.6 89.3 83 87 88.5 89.4 86.6 87.3 85.4 87 89.6 82.1 87.9 88.5 91.8 84.6 85.7 90.9
2011/12 Outpatients (OP) 43 opBIMC5 Not set Did a member of staff tell you about medication side effects to watch for? 53.6 52.7 55.6 48.1 50 49.2 52.8 59.8 Not set 50.9 51.9 55.8 49.8 48 48.6 56.5 Not set 46.6 53.5 49.6 52.6 59.8 58.7 52.4 71 53 75.8 55 48.3 53.8 52.4 56.2 50.7 48.1 52.4 49.7 43.7 45.2 54.6 51.1 53.3 47.5 51.1 69
2011/12 Outpatients (OP) Not applicable opBIMC Not set Outpatients (OP) domain average for Better Information; more choice (BIMC) 78.6 78 81 75 75.2 75.3 78.7 78.7 Not set 78.6 78.5 78 78.9 75.4 76.6 79 Not set 77.7 80.3 77.3 80.7 79.7 79.3 78.4 85.2 80.1 87 79.1 77.5 78.1 76.7 80.4 77 78 77.2 74.1 76.7 76.6 77.6 78.7 76.9 75.4 77.6 84.4
2011/12 Outpatients (OP) 20 opBR1 Not set Did you have enough time to discuss your health or medical problem with the doctor? 86.7 87.3 88.1 86.9 82.7 80.1 90.6 84.7 Not set 86.4 89.2 85 86.2 81.2 87.4 87.3 Not set 86.6 88.6 84.6 89.4 88.5 82.2 85.7 93.6 87.6 93.5 85.9 86.2 86.4 84.6 88.7 86.6 87.1 87 82.2 83.3 87.1 83.8 86.5 84.3 85.9 85.2 89.9
2011/12 Outpatients (OP) 23 opBR2 Not set Did the doctor listen to what you had to say? 89.8 91.5 90.8 86.8 86.7 87.8 92 88.9 Not set 89.8 92.2 86.9 90.3 86.3 90 89.9 Not set 89.5 90.1 87.2 93.1 90.7 89 88.3 95.2 91.9 95.2 89.1 87.6 88.5 87.1 90 88.8 89.3 89.2 86.6 88.3 89.4 86 87.6 87.1 88.1 91.3 92.7
2011/12 Outpatients (OP) 24 opBR3 Not set If you had important questions to ask the doctor; did you get answers that you could understand? 84.3 85.8 85.9 82.6 80.8 81 87.2 80.9 Not set 84.9 85.8 81.7 85.1 80.1 84.1 86.8 Not set 85.2 83.2 81 88.3 84.4 82.7 84.7 90.2 84.3 91.1 84.3 83.1 83.1 81 83 82.5 86 84.3 78.9 82.8 84.8 80.7 83.5 80 82.6 83.7 86.9
2011/12 Outpatients (OP) 28 opBR4 Not set If you had important questions to ask him/her; did you get answers that you could understand? (This question is in the 'seeing another professional' section) 85.6 87.1 86.8 86.4 79.1 86.4 87.6 80.8 Not set 84.4 86.4 83.8 85.8 82.5 84.1 85.5 Not set 86.4 87.3 81.3 87 84.4 81.9 87.4 90.3 88.7 91.4 87.1 83.5 86.4 83.4 87.7 86.2 87.4 87.8 78.6 83.2 87.1 86.9 85.1 79.1 86.4 85.6 86
2011/12 Outpatients (OP) 32 opBR5 Not set Did doctors and or other staff talk in front of you as if you weren't there? 92.1 91.5 94.9 91.1 90.2 88.6 90.3 87.2 Not set 93.2 94 91 92.4 89.8 91.2 92.9 Not set 93.5 92.3 91 96.1 92.7 91 93.7 97.6 90.8 95.9 91.9 91.6 92.5 90.6 93 89.9 94.4 90.8 84.3 92.5 94.9 91 90.7 91.5 91.4 92.4 92.3
2011/12 Outpatients (OP) Not applicable opBR Not set Outpatients (OP) domain average for Building closer relationships (BR) 87.7 88.6 89.3 86.7 83.9 84.8 89.5 84.5 Not set 87.7 89.5 85.7 88 84 87.4 88.5 Not set 88.2 88.3 85 90.8 88.1 85.3 88 93.4 88.7 93.4 87.6 86.4 87.4 85.3 88.5 86.8 88.9 87.8 82.1 86 88.7 85.7 86.7 84.4 86.9 87.6 89.6
2011/12 Outpatients (OP) 9 opCCFP1 Not set Were you told how long you would have to wait? 32 42.9 38.3 25.9 35.2 40.6 40.4 33 Not set 39.1 31.3 27 17.8 43.7 29.7 31.8 Not set 28.3 41.1 28.8 23.5 28.9 23.9 29.6 37.6 37.9 47.5 33.6 25.2 30 37.2 30.6 30.8 33.4 27.6 28.3 32.1 39.4 34.8 37.4 30.8 30.1 37.6 42.3
2011/12 Outpatients (OP) 10 opCCFP2 Not set In your opinion; how clean was the Outpatients Department? 88 90.7 89 82.4 83.6 82 92.9 81.6 Not set 85.3 89.4 87.2 87.7 88.1 86.6 86.3 Not set 85.1 88 87.6 89.7 88.1 86.1 90.7 95.8 90.3 97 86.8 89.3 86.2 86.3 93.9 91.1 87.9 87.7 78.5 85.5 86.9 86 89.2 83.3 82.1 91.8 91.4
2011/12 Outpatients (OP) 50 opCCFP3 Not set Overall; did you feel you were treated with respect and dignity while you were at the Outpatients Department? 93.8 93.9 96.3 91.5 91.2 89.6 95.6 90.8 Not set 93.5 95.3 92.7 94.4 92.3 92.9 96.3 Not set 93.9 95.1 93.4 96.1 93.9 90.5 94.9 97.9 93.9 99.1 93.1 94.3 94.3 90.8 95.5 92.9 93.4 94.3 91 92.8 95 91.4 94.8 93.3 93.1 93.8 94.9
2011/12 Outpatients (OP) Not applicable opCCFP Not set Outpatients (OP) domain average for Clean; friendly; comfortable place to be (CCFP) 71.3 75.8 74.5 66.6 70 70.7 76.3 68.4 Not set 72.6 72 68.9 66.6 74.7 69.7 71.5 Not set 69.1 74.7 70 69.8 70.3 66.8 71.7 77.1 74 81.2 71.2 69.6 70.2 71.4 73.3 71.6 71.6 69.9 65.9 70.1 73.8 70.7 73.8 69.1 68.4 74.4 76.2
2011/12 Outpatients (OP) Not applicable opOPES Not set Outpatients (OP) Overall Patient Experience Score (OPES) 79.2 80 81.4 76.9 75.6 76.1 81.7 76.8 Not set 79.3 80.2 78 78.5 77.6 78.1 79.9 Not set 78.6 81.3 77.8 80.6 78.2 77.1 80.7 84.8 80.9 85.8 79.6 78.5 79.2 76.7 81.7 79.1 80.1 78.3 74.2 77.7 79.8 78.3 79.4 77.1 77.2 80 83.5
2009/10 Outpatients (OP) 1 opAW1a Re-analysed for comparison with 2011/12 Overall....... how long did you wait for an appointment? 84.9 87.2 85 82.6 80.4 83.1 88.5 84.2 Not set 82.5 82.7 85.1 78.9 87.1 84.4 81.2 Not set 81.7 85.9 86.5 86.2 80.6 83.5 88.2 94 86.2 93.9 87.6 87.4 88.2 83 87.8 87.9 86.6 85.7 82.3 84.2 88.2 81.3 85.1 84.5 81.6 84.3 88.6
2009/10 Outpatients (OP) Not applicable opAWa Re-analysed for comparison with 2011/12 Outpatients (OP) domain average for Access and waiting (AW) 73.3 71.5 77.2 70.1 68.2 68.5 76.2 70.2 Not set 73 73.5 70.6 69.7 74 70.8 71.2 Not set 71.4 73.7 73.8 72.8 69.3 70.3 77.1 77.3 78.4 78.1 77.1 77.2 77.7 70.1 77.2 77.1 76.3 70.6 68.3 70.4 77.8 71.7 71.6 75.5 71.4 72.6 78.5
2009/10 Outpatients (OP) Not applicable opOPESa Re-analysed for comparison with 2011/12 Outpatients (OP) Overall Patient Experience Score (OPES) 78.8 78.7 80.5 76.8 73.3 74.3 80.6 77.5 Not set 77.4 79.6 76.6 75.8 78.1 77.8 78.3 Not set 77.7 80.1 78.2 80 76.4 75.8 80.6 85.2 82 85.3 79.2 81.2 81.7 77.8 82 80.7 80.1 77.2 72.6 77.1 81.4 77.2 76.4 79.7 76.5 80 83.6
2009/10 Outpatients (OP) 1 opAW1 Unsuitable for comparison with 2011/12 Overall....... how long did you wait for an appointment? 83.4 83.8 84.1 81.8 78.2 80.2 88.7 83.2 Not set 83.1 82.3 83.9 78.7 85 82.8 82.2 Not set 81.2 84 85.3 85.7 81.3 82.6 86 91 84.3 91.2 84.7 86.8 85.8 83.7 86.5 86.9 84.7 83 80.6 83.1 85.7 79.3 83.9 81.9 82.3 83.1 86.8
2009/10 Outpatients (OP) 7 opAW2 Not set How long after the stated appointment time did the appointment start? 61.7 56.1 69.4 57.4 56 54 64.1 56.5 Not set 63.2 64.4 56.2 60.7 61.2 57.2 61.3 Not set 61.3 61.6 61.1 59.2 58 56.9 66.1 60.6 70.5 62.3 66.6 67 67.2 57.2 66.7 66.4 65.8 55.6 54.4 57 67.5 62.2 58.2 66.6 60.5 60.7 68.2
2009/10 Outpatients (OP) Not applicable opAW Unsuitable for comparison with 2011/12 Outpatients (OP) domain average for Access and waiting (AW) 72.5 70 76.7 69.6 67.1 67.1 76.4 69.8 Not set 73.2 73.4 70 69.7 73.1 70 71.8 Not set 71.2 72.8 73.2 72.5 69.7 69.8 76.1 75.8 77.4 76.8 75.6 76.9 76.5 70.4 76.6 76.7 75.3 69.3 67.5 70.1 76.6 70.8 71.1 74.2 71.4 71.9 77.5
2009/10 Outpatients (OP) 18 opSHQCC1 Not set Did you have confidence and trust in the doctor examining and treating you? 90.1 91.4 89.5 88.7 84.1 87.1 91.2 89.9 Not set 89 92.6 87.5 91 88.1 92.2 91.1 Not set 89.8 90.3 90.9 91.5 91 86.6 91.2 95.8 92.2 95.4 88.6 90.1 92.6 87.1 92.1 92 90.4 89.1 86.8 90.1 92.7 89.1 86.5 89.9 88.9 91.8 91.6
2009/10 Outpatients (OP) 19 opSHQCC2 Not set Did the doctor seem aware of your medical history? 88.3 90.7 91.4 87 82 83.6 88.1 89.6 Not set 85.2 90 87.9 86 86.1 89.4 88 Not set 86.4 86.4 93.8 88.3 89.7 86.8 87.9 94.7 92.9 95.5 86 88.8 91.3 87.9 90.3 90.3 87.7 86.9 86.7 87.5 88.1 86.8 86.1 86.8 83.7 90.5 89.6
2009/10 Outpatients (OP) 23 opSHQCC3 Not set Did you have confidence and trust in him or her? (This question is in the 'seeing another professional' section) 89.7 92 91.5 88 82.7 87.4 91.2 89.5 Not set 90.2 88.2 90 85.5 91.5 86.1 86.3 Not set 91.3 91.8 91 93.1 88.2 84.6 92.1 94.2 92.4 95.1 93.4 93.9 92.5 89.5 91.6 92.5 91.1 88.2 82.3 89.5 90.5 87.2 87.5 90.8 88.4 90.5 91.9
2009/10 Outpatients (OP) 28 opSHQCC4 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 91.8 92.2 93.6 90.9 88.3 90.2 92 89.4 Not set 93.2 93.8 92.5 90.2 91.6 91.2 87.3 Not set 93.8 92.5 91.5 93 89.1 85.8 93.8 92.2 93.4 94.7 91.9 93.9 93.8 90.9 93.9 90.9 93.8 90.9 84.2 91.2 94.4 91.9 90.9 92.6 89.8 94.1 94.6
2009/10 Outpatients (OP) 43 opSHQCC5 Not set Did a member of staff tell you about what danger signals regarding your illness or treatment to watch for after you went home? 56.4 55.2 55 56.1 45.5 53.7 56.6 53.3 Not set 48.4 56.9 57.3 60.7 46.6 57.5 55 Not set 51.3 61.1 55.9 61 56.5 51.7 59.7 71 64.1 64.9 47.8 60.3 58.4 55.9 60.6 55.1 56.3 54.4 51 54.7 55.5 50.3 51.6 61.6 50.8 60.8 59.5
2009/10 Outpatients (OP) Not applicable opSHQCC Not set Outpatients (OP) domain average for Safe; high quality; co-ordinated care (SHQCC) 83.2 84.3 84.2 82.1 76.5 80.4 83.8 82.3 Not set 81.2 84.3 83 82.7 80.8 83.3 81.5 Not set 82.5 84.4 84.6 85.4 82.9 79.1 84.9 89.6 87 89.1 81.5 85.4 85.7 82.3 85.7 84.2 83.9 81.9 78.2 82.6 84.3 81.1 80.5 84.3 80.3 85.5 85.4
2009/10 Outpatients (OP) 25 opBIMC1 Not set How much information about your condition or treatment was given to you? 88.1 89.2 88.9 87.7 84.4 86.1 87.8 82.5 Not set 89.5 89.6 87.5 86.9 87 88.6 88.5 Not set 89 88.5 88 90.3 89.1 86.2 89.2 94.4 89.4 94.7 87.4 92.2 88.6 89.1 89.7 89.6 88.3 88.4 85.8 89.9 90.2 87.8 87.3 85.2 88.2 90.1 89.4
2009/10 Outpatients (OP) 29 opBIMC2 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 82.3 81.4 85 78.4 75.2 76.5 83.9 82.5 Not set 81.4 84.6 80.1 75.4 82.5 82.2 83.4 Not set 81.6 82.1 82.8 85.3 80.7 77.1 85 87.8 85.5 89 83.6 85.4 84.8 79.2 86.9 82 84.9 79.3 70 82.1 86.2 80.5 80.4 84.7 80.9 83.2 86.2
2009/10 Outpatients (OP) 37 opBIMC3 Not set Before the treatment did a member of staff explain any risks and or benefits in a way you could understand? 81.7 81.6 81 81.5 76.9 75.4 83.1 82.4 Not set 80 84.8 77 89.2 82.5 83.2 82.4 Not set 78.1 84.3 77.8 87.5 83.8 78.7 83.2 89.3 84 90.5 78.8 85.1 85.4 72.1 87.1 80.7 84.2 80.3 68.5 85.8 85.1 81.7 75.2 78.9 82.1 80.6 90.9
2009/10 Outpatients (OP) 40 opBIMC4 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 88.7 84.5 86.7 85.3 83.6 85 87.6 90.3 Not set 83.8 90.8 84.6 82.5 91.6 84.2 91.7 Not set 89.8 92 85.3 87.8 87.9 84 90.5 93.3 91.4 94.5 87.4 91.6 92.6 93.9 91.5 89.7 89.1 90.1 87.4 85.4 86.9 91.1 82.5 90.6 85.7 91.2 94.1
2009/10 Outpatients (OP) 41 opBIMC5 Not set Did a member of staff tell you about medication side effects to watch for? 54.7 46.7 54.8 52.8 49.8 46.7 56.2 58.6 Not set 48.1 50.8 53.1 36.4 50.5 52.8 56.4 Not set 50.1 56.7 50.1 51 51.8 50.7 56.9 75.6 60.6 82.1 51.5 57.3 55.8 62.4 57.6 55.1 46.4 52.2 46.8 47.6 50.9 49.2 45.2 52.6 42.5 54.2 71.2
2009/10 Outpatients (OP) Not applicable opBIMC Not set Outpatients (OP) domain average for Better Information; more choice (BIMC) 79.1 76.7 79.3 77.1 74 73.9 79.7 79.3 Not set 76.5 80.1 76.5 74.1 78.8 78.2 80.5 Not set 77.7 80.8 76.8 80.4 78.7 75.3 81 88.1 82.2 90.2 77.7 82.3 81.4 79.3 82.6 79.4 78.6 78 71.7 78.2 79.8 78.1 74.1 78.4 75.9 79.9 86.4
2009/10 Outpatients (OP) 13 opBR1 Not set Did you have enough time to discuss your health or medical problem with the doctor? 86.9 86.7 87.1 87 80.5 81.7 87.2 89.9 Not set 84.7 87.7 84.2 86.5 83.7 87.1 86.5 Not set 85.9 88.3 85.7 88.1 86.4 85.8 89 95 90 93 85.8 87.8 89.2 83.5 87.1 89.4 87.1 84.1 79.6 87.1 87.8 85.2 83.6 88 86.4 87.9 90.9
2009/10 Outpatients (OP) 16 opBR2 Not set Did the doctor listen to what you had to say? 89.4 90.1 90 89.9 82.5 87 90.3 92.5 Not set 87.4 90.6 86.3 90.2 85.6 89.8 91.4 Not set 88.3 89.5 88 90.1 88.5 90.4 91 95.6 91.3 93.2 88.7 90.3 92.1 85.8 90.9 90.2 89.2 87.9 85.2 89.2 91.3 89.3 85.6 89.9 88.7 90.7 92.3
2009/10 Outpatients (OP) 17 opBR3 Not set If you had important questions to ask the doctor; did you get answers that you could understand? 83.4 85.4 83.9 83 74.8 78.5 84 87.2 Not set 80.4 84.4 82.2 84.3 80.8 85.8 85.5 Not set 83.6 84.2 82.1 83.9 85.2 85 85.1 90.4 82.4 87.9 82.3 82.9 86 80.7 85.1 85.3 83.2 83.6 79.9 81.5 85.1 85.2 80.3 83.9 80.5 85.7 86.1
2009/10 Outpatients (OP) 22 opBR4 Not set If you had important questions to ask him or her; did you get answers that you could understand? (This question is in the 'seeing another professional' section) 84.5 86 85.8 81.1 79.4 78.4 85.2 87.6 Not set 85.6 83.9 83.7 85.1 84.3 82.5 86.2 Not set 85.8 86.5 82.4 87.9 81.8 82.3 85.1 91.4 86 89.3 88.6 88.6 86.5 84.8 85.5 89.1 87.2 83.3 77 84.1 88.2 85.9 83.6 86.7 81.7 83.1 86.1
2009/10 Outpatients (OP) 24 opBR5 Not set Did doctors and or other staff talk in front of you as if you weren't there? 92.3 94.1 95.5 92.5 88.4 90 93.5 88.9 Not set 91.9 95.3 90.3 88.7 89.3 90.6 89.7 Not set 93 91.5 92.1 95 89 87.5 94.1 96 94 95.9 93.5 94.7 93.4 92.6 93.6 93.4 93.6 91.6 83.5 91.7 93.1 91.9 92.8 94.4 92.7 94 96.4
2009/10 Outpatients (OP) Not applicable opBR Not set Outpatients (OP) domain average for Building closer relationships (BR) 87.3 88.5 88.4 86.7 81.1 83.1 88.1 89.2 Not set 86 88.4 85.3 87 84.8 87.2 87.9 Not set 87.3 88 86.1 89 86.2 86.2 88.9 93.7 88.7 91.9 87.8 88.9 89.4 85.5 88.4 89.5 88.1 86.1 81 86.7 89.1 87.5 85.2 88.6 86 88.3 90.4
2009/10 Outpatients (OP) 8 opCCFP1 Not set Were you told how long you would have to wait? 33.3 39.3 34.6 32.4 28.9 25.9 40.6 29.1 Not set 34.9 31.9 24.3 17 33.6 32 29.7 Not set 33.6 37.5 32.3 35.4 21.1 32.3 29.8 40.8 37.8 41.1 37.4 31.6 38.9 36.2 38.4 34.5 41.1 29.3 28.8 29.1 45.6 28.6 33.3 35.2 34.4 37.6 44.1
2009/10 Outpatients (OP) 10 opCCFP2 Not set In your opinion; how clean was the Outpatients Department? 86.5 84.7 91.4 79.7 83.7 80.6 90.5 79.2 Not set 84 89.3 86.9 87.6 90.1 85.7 87.5 Not set 83.7 88.1 85.3 87.9 81.1 82.9 90.2 95 89.4 94.1 84.7 90 89.3 87.2 94.1 91.1 85.9 86.3 78 83.6 87.2 83.6 87 85.3 82.7 89.6 92.3
2009/10 Outpatients (OP) 47 opCCFP3 Not set Overall; did you feel you were treated with respect and dignity while you were at the Outpatients Department? 92.9 93.5 94.7 92 87.4 89.6 94.2 90.4 Not set 92.1 94.5 92 92.4 92.3 91.5 93.8 Not set 91.6 94.7 91.5 94.9 92.4 89.6 94 96.7 94.5 97.2 92.9 95.8 94.7 91.9 95.4 94.3 93.8 92.3 85 90.4 95.3 90.3 91.2 94.3 89.8 93.5 95.2
2009/10 Outpatients (OP) Not applicable opCCFP Not set Outpatients (OP) domain average for Clean; friendly; comfortable place to be (CCFP) 70.9 72.5 73.5 68.1 66.7 65.4 75.1 66.2 Not set 70.4 71.9 67.7 65.7 72 69.7 70.3 Not set 69.6 73.4 69.7 72.7 64.9 68.2 71.3 77.5 73.9 77.5 71.7 72.5 74.3 71.8 76 73.3 73.6 69.3 64 67.7 76 67.5 70.5 71.6 69 73.6 77.2
2009/10 Outpatients (OP) Not applicable opOPES Unsuitable for comparison with 2011/12 Outpatients (OP) Overall Patient Experience Score (OPES) 78.6 78.4 80.4 76.7 73.1 74 80.6 77.4 Not set 77.5 79.6 76.5 75.8 77.9 77.7 78.4 Not set 77.7 79.9 78.1 80 76.5 75.7 80.4 84.9 81.8 85.1 78.9 81.2 81.5 77.9 81.9 80.6 79.9 76.9 72.5 77 81.2 77 76.3 79.4 76.5 79.8 83.4
2004/05 Outpatients (OP) 1 opAW1 Not set Overall....... how long did you wait for an appointment? 76.8 76.9 79.4 78.2 70.7 76 77.4 73.6 Not set 74.1 77.1 74.3 76 74.4 80 76 79.2 77.5 79 77.6 79.1 75.7 77.6 80.8 88.3 77.7 85.5 75 79.5 78.6 77.6 80 81.9 77.8 78.7 74.9 73.2 79.4 74.2 75.8 75.2 77.3 75.9 83.1
2004/05 Outpatients (OP) 5 opAW2 Not set How long after the stated appointment time did the appointment start? 61.2 57.4 65.5 57.9 56.2 52.7 62 53 Not set 57.4 64.6 57.7 65.2 59.3 54.5 60.5 59.3 65.8 62.7 62.1 56.9 57.4 58.1 68.1 57.6 69.1 62.3 62.9 58 62.6 60 65 63.9 60.9 55.9 55.3 56.6 66.6 62.9 61.8 62.3 58.3 58.6 68.6
2004/05 Outpatients (OP) Not applicable opAW Not set Outpatients (OP) domain average for Access and waiting (AW) 69 67.2 72.4 68.1 63.5 64.3 69.7 63.3 Not set 65.8 70.8 66 70.6 66.9 67.3 68.3 69.2 71.7 70.9 69.8 68 66.5 67.8 74.4 73 73.4 73.9 69 68.8 70.6 68.8 72.5 72.9 69.4 67.3 65.1 64.9 73 68.6 68.8 68.8 67.8 67.3 75.8
2004/05 Outpatients (OP) 17 opSHQCC1 Not set Did you have confidence and trust in the doctor examining and treating you? 89.3 92.7 90.7 89.3 84.3 86.6 89.8 88 Not set 86.8 91.6 88.9 91.2 89.4 86.7 89.4 88.3 89 89.4 90 89.9 88.4 89.8 92.7 93.8 90.8 96.6 89.8 88.1 92.3 88.5 88.8 90.5 89.7 87.2 85.4 87.3 88.6 88.1 89.1 87.4 87.4 91.3 92.7
2004/05 Outpatients (OP) 18 opSHQCC2 Not set Did the doctor seem aware of your medical history? 87.7 90.8 89.9 86 80.9 89 85.8 86.6 Not set 86.7 89.7 88.3 92.7 88.4 87.7 88.1 86.6 84.7 87.1 89.8 89.7 85.9 84.6 88.6 94.6 89.9 98.3 89.8 87 86.8 88.7 87.7 86.5 89.4 86.2 82.9 87.7 87.7 84.2 88.7 88.4 86.3 89.9 90
2004/05 Outpatients (OP) 22 opSHQCC3 Not set Did you have confidence and trust in him or her? (This question is in the 'seeing another professional' section) 89.7 92.4 93 87.2 84.1 86.2 91.2 88.8 Not set 88.1 91.8 90.5 89.4 91 88.6 91.6 90.4 89.1 91.5 91.2 93.4 90.5 89.4 92.2 95.5 90.7 95.1 89.8 91.8 93.2 89.5 92.2 91.1 91.2 87.2 83.3 88.9 87.8 90.3 93.5 89.9 89.4 90.3 91.1
2004/05 Outpatients (OP) 27 opSHQCC4 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 92.1 92.6 93.3 92.7 90.2 89.5 94.9 89.5 Not set 92.2 93 92.3 92.1 91.4 87.4 92.3 93.2 93.9 93.1 93.1 92.3 89.6 87.3 92.7 92.7 92.5 95.8 93.6 94.1 96.3 93 91.1 93.8 93.8 91.3 90 93.9 94.7 91.9 92.5 91.5 91.9 93.8 93.4
2004/05 Outpatients (OP) 44 opSHQCC5 Not set Did a member of staff tell you about what danger signals regarding your illness or treatment to watch for after you went home? 52.1 57.4 46.2 56.4 40.1 55.7 52.6 50.7 Not set 44.1 55.8 56.8 59.2 55.2 49.5 53.5 59 49.4 61.5 50.9 61.8 48.2 50.5 51.4 68.5 51.7 60.6 43.6 56.9 60.3 52 61.9 57 60.2 50.7 49.2 54.9 49.8 42.3 62.8 51.9 51 51.5 56.1
2004/05 Outpatients (OP) Not applicable opSHQCC Not set Outpatients (OP) domain average for Safe; high quality; co-ordinated care (SHQCC) 82.2 85.2 82.6 82.3 75.9 81.4 82.9 80.7 Not set 79.6 84.4 83.4 84.9 83.1 80 83 83.5 81.2 84.5 83 85.4 80.5 80.3 83.5 89 83.1 89.3 81.3 83.6 85.8 82.4 84.3 83.8 84.8 80.5 78.2 82.5 81.7 79.4 85.3 81.8 81.2 83.3 84.7
2004/05 Outpatients (OP) 24 opBIMC1 Not set How much information about your condition or treatment was given to you? 86.2 87.6 90.2 84.1 81.8 84.9 86.1 83.8 Not set 83.6 87.4 87.6 91 88.1 82.2 85.9 85.1 86.8 89 88.8 88.2 85.4 86.3 90.1 91.6 87.6 94.5 85.7 87.8 83.2 84.5 86.1 86.6 88.5 83.7 83.5 87.6 87.3 84.4 87.3 85.3 85.7 85 88.7
2004/05 Outpatients (OP) 28 opBIMC2 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 81.7 84.5 83.4 78.7 73.8 78.4 83.5 79 Not set 78.7 86.9 81.2 86.8 81.6 77.7 83.5 82.6 82.2 83 81.5 84.8 81.4 79.8 84.9 89.9 82.2 90.8 81.8 84.7 88.1 80.3 83.7 84.2 84.5 79.3 72.9 82.2 82.2 81.6 84.4 79.6 83.6 84.9 84.6
2004/05 Outpatients (OP) 38 opBIMC3 Not set Before the treatment did a member of staff explain any risks and or benefits in a way you could understand? 78.4 77.3 74.5 74.9 69 78.1 81.4 78.2 Not set 75 78.9 86 85.4 74.5 72.4 78 84.5 79.6 77.2 79.3 83.6 85.3 76.3 77 89.2 79.9 83.5 82.9 82 79.3 80.8 84.2 74.5 79.4 77 65.5 77.9 76.2 79.9 77.9 79.1 75.5 78.7 82.4
2004/05 Outpatients (OP) 41 opBIMC4 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 88.4 92.4 86.7 88.6 81.8 85.7 92.2 86.5 Not set 82.2 91.6 93.9 92.5 89.7 90.3 92 93.5 87.4 91.4 89.6 92.2 88 88.2 87.9 94.2 88.7 92.6 90.2 88.8 91.8 87 90.2 88.2 92.2 91.7 83.5 88.9 88.7 88.1 90.2 84.6 86 84.1 92.1
2004/05 Outpatients (OP) 42 opBIMC5 Not set Did a member of staff tell you about medication side effects to watch for? 51.6 60.2 56.5 48.5 38.7 50.8 40.9 57 Not set 34 50.1 65.7 51.6 48 58.3 53.8 59.2 51.2 54.3 48.7 58.7 49 50.4 57.7 76.9 49.5 73.2 47.9 59.7 31.1 41 58 50.2 55.2 51.5 44.1 47.6 48.1 44.6 54.4 45.8 49.8 47 57.6
2004/05 Outpatients (OP) Not applicable opBIMC Not set Outpatients (OP) domain average for Better Information; more choice (BIMC) 77.3 80.4 78.2 75 69 75.6 76.8 76.9 Not set 70.7 79 82.9 81.5 76.4 76.2 78.6 81 77.4 79 77.6 81.5 77.8 76.2 79.5 88.4 77.6 86.9 77.7 80.6 74.7 74.7 80.4 76.7 80 76.6 69.9 76.9 76.5 75.7 78.9 74.9 76.1 76 81.1
2004/05 Outpatients (OP) 12 opBR1 Not set Did you have enough time to discuss your health or medical problem with the doctor? 85.7 88.8 87.4 83.9 79.8 83.8 89 84.8 Not set 82.5 87.4 86 89.5 85.6 82.3 86 86.2 84.5 86.1 86.5 87 84.8 83.9 85.2 92.5 86.2 92.7 84.7 86.7 91 84.8 83.5 87.1 86.3 83.7 82.5 84.9 86.1 85.3 86.6 85.3 88.6 86.8 88.2
2004/05 Outpatients (OP) 15 opBR2 Not set Did the doctor listen to what you had to say? 88.8 92.2 90.3 87.2 83.8 88.2 91.5 88.9 Not set 85.2 90.8 87.7 92.2 88.7 84.8 90.6 88.1 88.4 89.1 88.8 90.5 88.9 89.5 88.9 93.9 90.4 95.6 88.2 90.6 91.9 87.6 86.1 89.6 88.5 85.9 85.2 85.9 87.8 89.2 90.6 87.2 90.3 88.7 92.4
2004/05 Outpatients (OP) 16 opBR3 Not set If you had important questions to ask the doctor; did you get answers that you could understand? 82 83.9 85.3 81 78.2 80 84.6 80.7 Not set 77.7 86.1 82.5 87.6 82.1 77.1 85.1 82.5 80.9 83.3 80.9 82.5 81.4 80.7 82.2 89.6 82.9 89.9 81.5 82 83.2 80.8 79.5 81.5 83.9 78.5 76.3 81.5 83.8 82.2 83.1 79.7 84 83.2 84.4
2004/05 Outpatients (OP) 21 opBR4 Not set If you had important questions to ask him or her; did you get answers that you could understand? (This question is in the 'seeing another professional' section) 83.5 83.3 85.6 77 79.2 80.5 79.5 83.5 Not set 80.1 84.1 85.3 81.8 82.6 77.2 81.4 83.8 84.2 85.3 86.7 88.7 85 87 84.4 91.3 83.2 87.3 84.7 84.7 90.7 84.5 82.7 82.2 84.4 80.6 78.2 83.3 84.4 83.8 85.8 82.8 79.6 83.1 86.9
2004/05 Outpatients (OP) 23 opBR5 Not set Did doctors and or other staff talk in front of you as if you weren't there? 92.5 92.4 93.3 91.4 89.6 93 94.3 87.9 Not set 91.5 95.5 90.9 95 92.6 89.5 92.6 94.8 93.1 92.9 92.1 94.5 93.4 89.2 93.5 96.4 91.8 96.5 93.6 92.5 93.9 93.1 92.8 95 94.8 90.7 88.4 93.4 94 91.5 93.1 92.4 93.8 93.4 92.9
2004/05 Outpatients (OP) Not applicable opBR Not set Outpatients (OP) domain average for Building closer relationships (BR) 86.5 88.1 88.4 84.1 82.1 85.1 87.8 85.2 Not set 83.4 88.8 86.5 89.2 86.3 82.2 87.1 87.1 86.2 87.3 87 88.6 86.7 86.1 86.9 92.7 86.9 92.4 86.5 87.3 90.1 86.1 84.9 87.1 87.6 83.9 82.1 85.8 87.2 86.4 87.8 85.5 87.3 87 88.9
2004/05 Outpatients (OP) 6 opCCFP1 Not set Were you told how long you would have to wait? 29.3 37.1 34 27.9 23.9 25.4 30.1 23.3 Not set 26.5 29.5 30.1 25.7 34.5 31.9 34.6 26.9 29.4 31.8 29.1 27 27.6 34.4 30.8 31 38.8 27.3 29.4 37.1 22.8 28.9 34.6 26.2 29 16.5 22.6 26.3 45.6 25.2 35.5 27 26.4 41.4 48.1
2004/05 Outpatients (OP) 9 opCCFP2 Not set In your opinion; how clean was the Outpatients Department? 83.4 82.3 92.7 77.7 74.2 78 89.6 77.5 Not set 78.6 84.8 85 85.6 85.1 81.4 81.7 86.9 81 84.4 85.4 80.6 82.1 83.1 86.8 93.3 88.3 95.9 80.1 81.4 81.4 87.8 85.1 89 88.1 78.5 71.4 75.6 85.9 78.8 83.7 82.9 79.4 81.5 90.4
2004/05 Outpatients (OP) 48 opCCFP3 Not set Overall; did you feel you were treated with respect and dignity while you were at the Outpatients Department? 92.7 94.2 95.5 89.6 87.4 89.5 93.6 91.8 Not set 91.4 94.3 93.2 95.1 91.7 89.4 93.3 92.8 93.3 92.5 92.4 92.8 92.7 91.4 93.3 96.9 92.5 98.3 91.9 92.9 94.5 93.3 92.6 95.6 93.1 90.4 84.5 92.3 94 92.1 92.2 92.2 92.1 93.5 95.3
2004/05 Outpatients (OP) Not applicable opCCFP Not set Outpatients (OP) domain average for Clean; friendly; comfortable place to be (CCFP) 68.4 71.2 74.1 65.1 61.8 64.3 71.1 64.2 Not set 65.5 69.5 69.4 68.8 70.4 67.6 69.9 68.9 67.9 69.5 69 66.8 67.5 69.6 70.3 73.7 73.2 73.8 67.1 70.5 66.3 70 70.8 70.2 70.1 61.8 59.5 64.7 75.2 65.3 70.4 67.4 66 72.1 77.9
2004/05 Outpatients (OP) Not applicable opOPES Not set Outpatients (OP) Overall Patient Experience Score (OPES) 76.7 78.4 79.2 74.9 70.5 74.2 77.6 74.1 Not set 73 78.5 77.6 79 76.6 74.6 77.4 77.9 76.9 78.2 77.3 78.1 75.8 76 78.9 83.4 78.8 83.3 76.3 78.1 77.5 76.4 78.6 78.1 78.4 74 71 75 78.7 75.1 78.3 75.7 75.7 77.2 81.7
2002/03 Outpatients (OP) a1 opAW1 Not set Overall....... how long did you wait for an appointment? can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared Not set can not be compared can not be compared
2002/03 Outpatients (OP) b1 opAW2 Not set How long after the stated appointment time did the appointment start? 60.6 57.3 64.3 56.7 52.9 54.6 57.7 54.9 Not set 61.2 62.9 57.3 59.3 61.8 50.9 61.4 56.6 Not set 61.7 60.7 56.4 58.4 57.7 67.7 52.5 68.6 58.2 61 56.6 Not set 56.7 65.3 66 62.3 54.9 52.3 56.4 64.1 63.4 Not set 61 Not set 57.6 66
2002/03 Outpatients (OP) Not applicable opAW Not set Outpatients (OP) domain average for Access and waiting (AW) can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared Not set can not be compared can not be compared
2002/03 Outpatients (OP) d8 opSHQCC1 Not set Did you have confidence and trust in the doctor examining and treating you? 89.6 91 91.2 87.6 84.9 86.2 89.7 89.6 Not set 88.6 89.5 89.1 92.7 87.9 89.7 88.4 88 Not set 91.4 90.3 90.7 88.3 88.4 90 94.2 92.5 94.4 89.6 86.7 Not set 86.5 91.2 89.6 89.2 86.5 85.9 87.5 90.6 87.9 Not set 88.2 Not set 88.9 92.6
2002/03 Outpatients (OP) d9 opSHQCC2 Not set Did the doctor seem aware of your medical history? 88.1 91.6 91.7 85.9 83.9 83.5 84 90 Not set 86.7 89.8 90 89.2 84.6 88.4 84.6 85.4 Not set 90.3 88.1 90.4 85 88.5 89.1 94 87.3 97.2 84 88.7 Not set 84.3 90.1 89 86.7 87.7 84.7 87.5 88.4 86.2 Not set 88.2 Not set 88.9 91.9
2002/03 Outpatients (OP) e4 opSHQCC3 Not set Did you have confidence and trust in him or her? (This question is in the 'seeing another professional' section) 90.3 89.6 93.4 89.1 83.8 84.5 89.8 91.4 Not set 88.8 90.3 90 92.7 91.2 90.2 88.3 87.2 Not set 91.8 91.3 92.5 91.2 89.8 88.8 93.1 91.8 93.2 90.7 89.6 Not set 90.8 91.1 92.5 91.4 86.1 86.4 89.9 90.8 91.4 Not set 90 Not set 87.9 90.8
2002/03 Outpatients (OP) f5 opSHQCC4 Not set Sometimes; a member of staff will say one thing and another will say something quite different. Did this happen to you? 92.8 91.7 93.4 90.5 87.2 91.5 92.7 91 Not set 93.3 93.9 93.2 94.3 92.1 92.1 91.7 93.5 Not set 93.4 94.4 94 89.6 91.9 93 91.7 93.6 94.5 94.2 92.3 Not set 91.5 92.6 94 93.8 92 87.7 92.8 95.7 92.9 Not set 92.8 Not set 95.3 94.3
2002/03 Outpatients (OP) h5 opSHQCC5 Not set Did a member of staff tell you about what danger signals regarding your illness or treatment to watch for after you went home? 54 53.5 53.5 54.8 43.3 55 57.1 56 Not set 51 62 54.8 59.3 52.9 60.5 48.5 47.8 Not set 61.3 53.5 57.5 50.6 46 54.4 71.3 53 61.8 49.2 61.4 Not set 52.3 55.8 57.5 53.1 53.9 46.2 58.5 55.1 48.7 Not set 53.4 Not set 51.4 57.6
2002/03 Outpatients (OP) Not applicable opSHQCC Not set Outpatients (OP) domain average for Safe; high quality; co-ordinated care (SHQCC) 83 83.5 84.6 81.6 76.6 80.2 82.7 83.6 Not set 81.7 85.1 83.4 85.7 81.7 84.2 80.3 80.4 Not set 85.6 83.5 85 80.9 80.9 83.1 88.8 83.7 88.2 81.5 83.7 Not set 81.1 84.2 84.5 82.9 81.2 78.2 83.2 84.1 81.4 Not set 82.5 Not set 82.5 85.4
2002/03 Outpatients (OP) f4 opBIMC1 Not set How much information about your condition or treatment was given to you? 86.6 86.4 88.6 84.2 82.2 83.2 84.2 86.2 Not set 85.4 88.9 85.7 87 84.1 86.8 87.7 86 Not set 88.6 87.6 88.9 84.9 87.6 86.4 91.9 84.3 90.3 87.4 87.6 Not set 83.6 86.4 86.8 88.2 82.6 82 88.2 88.4 82.6 Not set 86.7 Not set 85.5 89.8
2002/03 Outpatients (OP) f6 opBIMC2 Not set Were you involved as much as you wanted to be in decisions made about your care and treatment? 81.7 80.8 83.5 80.2 77.3 77.7 80.1 81 Not set 80.9 86.2 82.7 84.4 83.2 79.9 81.4 83.7 Not set 84.9 82.3 85.6 79.5 80.7 80.6 86.3 82.4 89 79.5 83.5 Not set 78.6 84.6 83.7 80.4 77.7 72.8 80.4 82.1 81.3 Not set 81.8 Not set 81.1 83.4
2002/03 Outpatients (OP) g7 opBIMC3 Not set Before the treatment did a member of staff explain any risks and or benefits in a way you could understand? 77.3 76.2 77.6 76 64.4 68.2 76.6 77.1 Not set 76.8 77.7 74.2 80.6 73.6 78.2 73.3 81.3 Not set 78.2 75.5 81.8 75.6 75.3 74.3 85.8 84.6 86.6 68.9 73.8 Not set 74.3 86.1 80.3 84.3 69.5 72.9 78.3 81.4 77.4 Not set 79.5 Not set 73 80.6
2002/03 Outpatients (OP) h3 opBIMC4 Not set Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 88.7 89.7 88 89.7 88 84.3 87.5 88.3 Not set 86.7 88.3 89.1 78.7 88.9 91.8 86.2 88.7 Not set 90.9 80.2 91.6 92.2 88.9 88.8 93.4 92.7 95.5 83.2 92.7 Not set 84.9 91.9 90.3 89.4 87.4 83.2 89.2 87.4 90 Not set 88.4 Not set 87.9 94.4
2002/03 Outpatients (OP) h4 opBIMC5 Not set Did a member of staff tell you about medication side effects to watch for? 51.8 48.8 49.5 43.3 46.3 42.5 48.8 56.8 Not set 37.8 55.9 49.4 35.7 51.3 50.2 57.1 43.8 Not set 55.3 42.6 57.6 54.5 54.7 53.1 72 56.8 68.1 39.4 52.9 Not set 45.7 50.4 58.8 57.9 54.2 49.7 45.8 45.2 52.7 Not set 47.9 Not set 45.9 63.4
2002/03 Outpatients (OP) Not applicable opBIMC Not set Outpatients (OP) domain average for Better Information; more choice (BIMC) 77.2 76.4 77.5 74.7 71.7 71.2 75.4 77.9 Not set 73.5 79.4 76.2 73.3 76.2 77.4 77.1 76.7 Not set 79.6 73.7 81.1 77.3 77.5 76.7 85.9 80.2 85.9 71.6 78.1 Not set 73.4 79.9 80 80.1 74.3 72.1 76.4 76.9 76.8 Not set 76.9 Not set 74.7 82.3
2002/03 Outpatients (OP) d2 opBR1 Not set Did you have enough time to discuss your health or medical problem with the doctor? 85.5 85.4 86.5 81.7 79.4 82.5 84.9 85 Not set 86.1 88.9 84.7 88.3 84.2 84.8 85.3 84.5 Not set 88.4 84.7 87.3 85 82.9 83.9 92.3 87.9 90.8 83.8 84.1 Not set 84.7 87.3 86.1 83.7 81.9 81.5 84.5 87.9 83.9 Not set 85.7 Not set 84.3 86.6
2002/03 Outpatients (OP) d5 opBR2 Not set Did the doctor listen to what you had to say? 88.8 89.7 88.2 86.5 86.7 86.8 87.9 88.8 Not set 88.9 89.3 87.3 90.6 86.9 88.2 87.4 88.4 Not set 89.2 87.8 90.3 87.5 89.2 88 94.7 89.4 93.3 86.9 86.7 Not set 87.3 91.1 87.1 87.1 87.3 84.8 87.4 90.2 86.3 Not set 88.5 Not set 88.5 91
2002/03 Outpatients (OP) d7 opBR3 Not set If you had important questions to ask the doctor; did you get answers that you could understand? 82 79.1 81 80.3 75.3 79 79.7 83.6 Not set 80.7 84.9 81.8 84.5 81.1 79.1 83.8 83.1 Not set 84.4 83.4 83.7 79.6 83.2 82.6 88.7 84.8 87.2 82.8 80.6 Not set 77.6 82.9 80 81.3 79.3 75.7 78.4 83.6 81.9 Not set 81.7 Not set 82.8 82.8
2002/03 Outpatients (OP) e3 opBR4 Not set If you had important questions to ask him or her; did you get answers that you could understand? (This question is in the 'seeing another professional' section) 82.9 78.1 84.7 79.8 79.4 74.7 83.9 81 Not set 83.2 83.4 82.3 84.4 80.6 81.1 85 76.9 Not set 83.1 87.3 86.5 82.7 85.6 80.9 89.4 85.7 85.7 80.4 80.8 Not set 85 82.6 83.3 89.4 78.9 75.7 77.2 86.1 77.3 Not set 83.6 Not set 79 84.9
2002/03 Outpatients (OP) f3 opBR5 Not set Did doctors and or other staff talk in front of you as if you weren't there? 92.6 91.5 94.7 91.2 88.2 89.3 92.1 89.2 Not set 94.3 93.7 93.2 93.9 90.3 88.3 94.7 91 Not set 93.3 93.4 93.8 93.2 90.4 93.1 96.2 90.7 96.4 94.7 92.1 Not set 92.9 92.8 92.1 93.5 94 88.7 93.8 96.7 90.2 Not set 90.1 Not set 93.8 94.9
2002/03 Outpatients (OP) Not applicable opBR Not set Outpatients (OP) domain average for Building closer relationships (BR) 86.4 84.8 87 83.9 81.8 82.5 85.7 85.5 Not set 86.6 88 85.9 88.3 84.6 84.3 87.3 84.8 Not set 87.7 87.3 88.3 85.6 86.3 85.7 92.3 87.7 90.7 85.7 84.9 Not set 85.5 87.3 85.7 87 84.3 81.3 84.3 88.9 83.9 Not set 85.9 Not set 85.7 88
2002/03 Outpatients (OP) b2 opCCFP1 Not set Were you told how long you would have to wait? 30.4 33.4 33.1 23.7 24.2 25 27 24.5 Not set 34.2 32.8 30.3 20.4 28.8 29.3 30.6 30.9 Not set 28.3 26 30.1 27.2 30.7 24.2 33.9 39.1 21.8 28 37.9 Not set 28.1 33.2 28.6 32.9 21.1 21.3 24.4 50.4 29.5 Not set 24.4 Not set 40.4 53.7
2002/03 Outpatients (OP) c1 opCCFP2 Not set In your opinion; how clean was the Outpatients Department? 85.7 84.1 88.3 79.8 75.8 79.5 87.5 77.4 Not set 79.9 84.5 84.1 88.8 88.6 83 82 77.1 Not set 88.9 89.9 85.6 83.9 84.7 89.1 94.2 92.4 96.7 84.5 84.6 Not set 89.2 88.7 91.5 91.3 81.7 74 80.4 88 83 Not set 87.1 Not set 84.4 88.7
2002/03 Outpatients (OP) j2 opCCFP3 Not set Overall; did you feel you were treated with respect and dignity while you were at the Outpatients Department? 92.7 93.2 93.2 89.9 86.8 88.3 92.5 89.6 Not set 93.7 93.4 90.9 95.8 92 90.2 93.5 91 Not set 94 93.1 93.9 93.1 91.4 92.9 96.5 93.8 97.4 93.4 92.7 Not set 90.8 94.4 94.4 92.2 90.8 86.8 92.6 94.1 92.3 Not set 92 Not set 93.8 95.5
2002/03 Outpatients (OP) Not applicable opCCFP Not set Outpatients (OP) domain average for Clean; friendly; comfortable place to be (CCFP) 69.6 70.2 71.6 64.5 62.2 64.3 69 63.8 Not set 69.3 70.3 68.5 68.3 69.8 67.5 68.7 66.3 Not set 70.4 69.7 69.9 68.1 68.9 68.7 74.8 75.1 72 68.6 71.7 Not set 69.4 72.1 71.5 72.1 64.5 60.7 65.8 77.5 68.3 Not set 67.8 Not set 72.8 79.3
2002/03 Outpatients (OP) Not applicable opOPES Not set Outpatients (OP) Overall Patient Experience Score (OPES) can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared can not be compared Not set can not be compared Not set can not be compared can not be compared
The sample sizes mean these data are not useful for calculating league tables; see www.cqc.org.uk/_db/_documents/Guide_to_benchmark_reports_IP010.doc for more information. Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set Not set