Complaints

Follow these steps if you have a problem with your housing association home:

  1. Complain to your landlord - they should have a complaints policy that you can follow.

  2. Contact the Housing Ombudsman if you and your landlord cannot resolve the problem.

To contact the Housing Ombudsman, you can:

Housing Ombudsman
info@housing-ombudsman.org.uk
Telephone: 0300 111 3000
Find out about call charges