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HMRC internal manual

VAT Welfare

HM Revenue & Customs
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Policy responsibility and advice

The CT & VAT policy team that is responsible for the development and maintenance of policy relating to the supply of welfare services and information is the VAT Liability Policy Team. They review areas where policy needs to be clarified or has not been determined. They also defend appeals that challenge our policy or legislation, write and maintain notices and guidance, and provide technical advice to ministerial teams on our policy areas that may be conveyed to ministers.

The VAT Advisory Team is responsible for giving advice on cases:

  • where the guidance is unclear
  • where there is a challenge to the law
  • which involve new products and services
  • which are politically sensitive or of national importance
  • where guidance has specified that we must be consulted.

Before submitting a General or Technical Advice Request to the VAT Advisory Team for assistance on liability issues relating to supplies of welfare services and information, please make sure that you have read this guidance and have looked at the Getting advice pages of the CT & VAT website.