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HMRC internal manual

VAT Single Market

Introduction: roles and responsibilities

VAT: general enquiries

VAT: general enquiries deals with telephone and written enquiries from businesses about VAT and excise matters. For example

  • requests for copies of public notices
  • routine enquiries concerning the VAT treatment of goods intended for export from the EU or removal to another Member State.

Contact details for VAT: general enquiries are available on the following link http://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-enquiries

VAT policy team

The VAT Supply policy team is responsible for VAT Single Market policy.   

The team is the policy maker for VAT Single Market.  

If you are seeking policy advice on a particular case you should submit either a General Advice Request or a Technical Advice Request. Please go to our Getting Advice pages for more information.  All request for Advice must be first referred to the UoE who will advise if the question needs to be forwarded.

Policy teams do not deal directly with the public and the public should not be referred to them.