VATRESNI8050 - Handling of correspondence: Introduction
VATRESNI8000 contains standard letters for use when responding to the most common complaints and queries on the VAT Retail Export Scheme.
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Type of correspondence… |
Should be dealt with by … |
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Routine telephone and written queries from businesses and the public |
the VAT general enquiries team |
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Complaints from the public about the operation of the scheme |
the VAT general enquiries team, who should raise any areas of doubt with the Retail UoE before replying |
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Complaints about a retailer |
the appropriate regional complaints officer |
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Complaints about handling of a VAT retail export scheme claim at a port/airport |
customs officers at the appropriate (sea / air) port |
|
MP correspondence |
the VAT policy team see VATRES1200 |