Introduction: Roles and responsibilities
VAT: general enquiries
VAT: general enquiries deals with telephone and written enquiries from businesses about VAT and excise matters. For example
- requests for copies of public notices
- routine enquiries concerning the VAT treatment of goods intended for export from the EU or removal to another Member State.
Contact details for VAT: general enquiries are available on the following link http://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-enquiries
VAT policy team
The VAT Supply policy team is responsible for the VAT policy on cross border supplies of services and in particular the jurisdiction in which a supply of services take place.
If you are seeking policy advice on a particular case you should submit either a General Advice Request or a Technical Advice Request. Please see VPOLADV for more information.
Policy teams do not deal directly with the public and the public should not be referred to them.