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HMRC internal manual

VAT Personal Exports: Retail Exports

From
HM Revenue & Customs
Updated
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Personal exports - retail exports: Handling of correspondence: Complaint about the availability of VAT retail export scheme for non-EC visitors

The link below provides a draft letter that may be sent to a UK resident who complains that overseas travellers are able to buy tax free goods in the UK. The letter should be adapted to suit individual circumstances.

Reply to UK resident