Personal exports - retail exports: Handling of correspondence: Introduction
VATRES8000 contains standard letters for use in answering the most common complaints and queries on the VAT retail export scheme.
Who deals with the correspondence?
|Type of correspondence…||Should be addressed to…|
|Routine telephone and written queries from businesses and the public||the NAS|
|Complaints from the public about the operation of the scheme||the NAS, who should raise any areas of doubt with the Retail UoE before replying|
|Complaints about a retailer||the appropriate regional complaints officer|
|Complaints about handling of a VAT retail export scheme claim at a port||customs officers at the appropriate (sea / air) port|
|MP correspondence||the VAT policy team see VATRES1200|