VATRES8100 - Personal exports - retail exports: Handling of correspondence: Introduction
VATRES8000 contains standard letters for use in answering the most common complaints and queries on the VAT retail export scheme.
Who deals with the correspondence?
| Type of correspondence… | Should be addressed to… |
|---|---|
| Routine telephone and written queries from businesses and the public | the NAS |
| Complaints from the public about the operation of the scheme | the NAS, who should raise any areas of doubt with the Retail UoE before replying |
| Complaints about a retailer | the appropriate regional complaints officer |
| Complaints about handling of a VAT retail export scheme claim at a port | customs officers at the appropriate (sea / air) port |
| MP correspondence | the VAT policy team see VATRES1200 |