TSEM6037 - Legal background to trusts & estates: personal representatives act on verbal instructions
The personal representatives should follow what is actually written in the will. If there is no valid will, they should obey the rules of intestacy (TSEM6036). They should not normally act on verbal instructions they received before the death. Internal users should refer any cases to Trusts Technical where personal representatives intend acting on verbal instructions. See TSEM11100