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HMRC internal manual

Tax Compliance Risk Management

Managing our relationship with large business customers: Building effective relationships

For all our customers we will aim for a relationship in which HMRC

  • is knowledgeable about their business and appreciates their commercial and business drivers;
  • is joined up as an organisation in its interactions with them;
  • focuses on significant identified risks;
  • responds proportionately to those risks;
  • provides clarity to them about the process and timeframe in which areas of dispute will be resolved;
  • makes clear and targeted requests for information; and
  • communicates professionally and uses appropriate channels.