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HMRC internal manual

Specialist Investigations Operational Guidance

From
HM Revenue & Customs
Updated
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Introduction and organisation: files and data entry: file tracking

Files from other HMRC offices that are temporarily transferred to SI must be recorded for file tracking when they are received. It goes without saying that the correct data must be entered onto the system and that it is updated regularly. Investigators must advise the file owner of its SI reference number. Investigators should return files as soon as it is sensible to do so.

Failure to adhere to these procedures may lead to considerable delay and inconvenience within SI and to colleagues elsewhere in HMRC.

Investigators must regularly check that the files physically in their possession correspond to those allocated to them on the computer.

Operational Leaders should periodically check the file tracking for their group.