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HMRC internal manual

Shares and Assets Valuation Manual

Correspondence and Customer Service: Compliments

Compliments to individual members of staff or about the way a case or problem has been handled or more general comments praising the level of service our office provides should be referred to the SAV Customer Service Manager. Either the file or simply a copy of the compliment may be sent.

Statistics of compliments are recorded and reported, as well as statistics of complaints.

  Additional Guidance: SVM150000