Files and Forms: The Swiss Workbook
SWISS is a computer based workbook. It gives SAV staff, and their managers, an overview of their case allocation, including the number on hand and old cases, and is also the closure form for completed cases. Once a valuation has been completed, SAV staff can close the case down from the workbook using the statistical closure forms and this information is automatically collected centrally.
Definitions for SWISS workbook and Closure Form
Val Request Date - is the date of the valuation request as shown on the CG30, VAL70, memo and so on.
CD - Critical Date - is when the case first appears on the valuer’s workbook, the date the file was allocated to the valuer. The valuer should then change that date to the earliest of the following:
- The date a new case with no outstanding correspondence is allocated to the valuer.
- The date of receipt in SAV of unanswered correspondence recorded on SWISS BDapp.
- The BU date
- The due date of any unactioned customer update.
- The due date of any unactioned progress review.
Multi - an identifying number / letter that links a group of files. This is either added on allocation by the support staff, or later by the valuer.
Review - this is automatically set to one year from the earliest open UVC. Review dates can only be changed by managers.
Update - this is automatically set to three calendar months from the date of receipt in SAV of the valuation request. Thereafter, every three months.
Cases on Hand - number of cases where the critical date has passed.
Cases over 15 days - number of cases where critical date passed by more than 15 working days, but less than 40 working days.
Cases over 40 days - number of cases where critical date passed by more than 40 working days.
Enquiry Window - the date the enquiry window closes.
Open Cases - the number of live cases with open UVCs.
Closed on Risk Assessment - choose ‘YES’ if the case is closed on Risk Assessment and choose the appropriate tier. If the case has been closed after negotiation, choose ‘NO’ instead.
UTR (Unique Tax Reference) - if known add the UTR. The field will only accept 10 digits.
Agent details - add if known.
|Additional Guidance: SVM150000|