Files and Forms: The Swiss Workbook
SWISS is a computer based workbook. It gives SAV staff, and their managers, an overview of their case allocation, including the number on hand and old cases, and is also the closure form for completed cases. Once a valuation has been completed, SAV staff can close the case down from the workbook using the statistical closure forms and this information is automatically collected centrally.
Definitions for SWISS workbook and Closure Form
Val Request Date - is the date of the valuation request as shown on the CG30, VAL70, memo and so on.
CD - Critical Date - is when the case first appears on the valuer’s workbook, the date the file was allocated to the valuer. The valuer should then change that date to the earliest of the following:
- The date a new case with no outstanding correspondence is allocated to the valuer.
- The date of receipt in SAV of unanswered correspondence (that is to say the date stamped by the Post Room).
- The BU date
- The due date of any unactioned customer update.
- The due date of any unactioned progress review.
To clarify, when a new case arrives in SAV with old unanswered correspondence attached (typically with a PTVC request), the risk assessor will identify the old letter on the RA1 and instruct the Business Support Team (BST) to enter the date of the letter as the critical date on SWISS. This will automatically alert the valuer to the urgency of the case.
The valuer may override the date of the letter and enter the date of receipt in SAV of the unanswered correspondence provided that the valuer has acknowledged the old correspondence by letter or telephone.
Multi - an identifying number / letter that links a group of files. This is either added on allocation by the support staff, or later by the valuer.
Review - this is automatically set to one year from the earliest open UVC. Review dates can only be changed by Managers.
Update - this is automatically set to three calendar months from the date of receipt in SAV of the valuation request. Thereafter, every three months.
Cases on Hand - number of cases where the critical date has passed.
Cases over 15 days - number of cases where critical date passed by more than 15 working days, but less than 40 working days.
Cases over 40 days - number of cases where critical date passed by more than 40 working days.
Enquiry Window - the date the enquiry window closes.
Open Cases - the number of live cases with open UVCs.
Closed on Risk Assessment - choose ‘YES’ if the case is closed on Risk Assessment. If the case has been closed after negotiation, choose ‘NO’ instead.
|Additional Guidance: SVM150000|