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HMRC internal manual

Senior Accounting Officer Guidance

From
HM Revenue & Customs
Updated
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What to do when there may have been a failure or inaccuracy: discussing reasonable excuse when a notification or certificate is late

When the Customer Relationship Manager (CRM), Mid-sized Business Customer Engagement Team (CET) or Caseworker tells the relevant person - the company or Senior Accounting Officer (SAO) - about the potential penalty situation relating to a late notification or certificate, see SAOG19710, the person may claim that they had a reasonable excuse for the failure.

CRMs, the CET or Caseworkers can find guidance on reasonable excuse at SAOG20000.

If such a claim is made, the CRM, CET or Caseworker must consider it and include it in their referral to the Penalties Consistency Panel, see SAOG19730.