PAYE93026 - Reconcile individual: end of year reconciliation: work item 123 - SBA indicator held - no SA indicator set (Action Guide)

If the case holds a SBA (Specialist Business Area) indicator and is not SA, the system will create this work item. To clear work item 123 consider steps 1 - 6 below.

1.	Consider why there is no SA indicator set on the case. Then action in accordance with appropriate step below
2.	If the case is one of the small number of stand-alone ‘Expat’ PAYE cases
	Reconcile the case for the year concerned via the PAYE Service
	Update the work item with details of the action taken
	Close the work item
3.	If the Last Return Year signal is set on a dormant SA record for CY-1 or there is a date of leaving for the CY-1 year on the PAYE record
	Mark the PAYE record for the year concerned as ‘Reconciled - SA’
	Update the work item with details of the actions taken
	Close the work item
4.	If the Last Return Year signal is set on a dormant SA record for any year earlier than CY-1 or there is a date of leaving for any year earlier than CY-1 on the PAYE record
	Check whether this is a new employment and / or a payment after leaving from the previous employer, and consider re-opening the SA record as necessary
	If Yes
	Mark the PAYE record for the year concerned as ‘Reconciled - SA’
	Re-open the SA record by removing the Last Return Year signal
	In an Expat case, ensure that the new employment is still Expat related. If it is not, deselect the SA record, transfer to Customer Operations and remove the SBA Expat indicator
	Update the Expat database
	Update the work item with details of the action taken
	Close the work item
	If No
	Reconcile the case for the year concerned via the PAYE Service
	Update the work item with details of the action taken
	Close the work item
5.	If the Last Return signal is not set on the SA record and there is no date of leaving on the PAYE record - the SA / PAYE link is broken for some other reason and you should
	Find out why the SA / PAYE link is broken, and if appropriate take action to re-establish the link
	Mark the PAYE record as SA by selecting the [Submit] button next to the ‘Set Reconcile SA’ field on the ‘Reconciliation Summary’ screen
	Update the work item with details of the action taken
	Close the work item
6.	Where there is no dormant SA record
	Set up an SA record following the guidance in the Self Assessment Manual business area ‘Records’, section ‘Set up taxpayer record’, Action Guide ‘Set up individual record’ (SAM100221)
	Issue an SA return for the year in question
	Mark the PAYE record for the year concerned as ‘Reconciled - SA’
	Update the Expat database
	Update the work item with details of the actions taken
	Close the work item