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HMRC internal manual

PAYE Manual

HM Revenue & Customs
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PAYE operation: targeted review forms: work item 71 - targeted review form not issued - manual correspondence (Action Guide)

To clear work item 71, follow steps 1 - 21 below. This guide is presented as follows.

  Steps 1 - 2
  Steps 3 - 7
  Steps 8 - 21

Initial action

1. Before proceeding check the Contact History screen to view notes and to check previous actions taken
2. View the Indicators screen and Contact History and consider whether manual correspondence is still appropriate, see PAYE103065

Manual correspondence no longer appropriate

3. Unset the manual correspondence indicator
4. Follow the Action Guide ‘Issue review forms’ at Action guide tax40218
5. Note the work item with the form type and date of issue
6. Update Contact History
7. Close the work item in accordance with PAYE110075

Manual correspondence still appropriate

8. Note the work item that the issue of manual correspondence is still appropriate
9. * For form 575T, use manual versions entering the individual’s details on the form
  * For form P87, use the manual form or the form template held on Office Clerical Assistant (OCA)
  * For form R40, use the standard form template on OCA
  * The P810 can not be issued manually or from OCA
10. Note the work item with the form type and date of issue
11. Set the manual code indicator and select ‘other’ from the drop down menu in the Reason field
12. Enter reason ‘manually issued review form (type)’ in the Other Reasons field
13. Record the manual issue of the form on the Issue Targeted Review Forms screen
14. Update Contact History
    ### Form returned
  15. See subject ‘Examining review forms’ (PAYE79025) and subsequent Action Guides
    ### Form not returned
  16. Review coding and adjust allowances and deductions in accordance with the guidance at PAYE13120
  17. Issue a letter to the individual, using the standard letter template on OCA, to advise them that their tax code has been adjusted because the form was not returned
  18. Note the work item with action taken
  19. Unset manual code indicator
  20. Update Contact History
  21. Close the work item in accordance with PAYE110075