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HMRC internal manual

PAYE Manual

PAYE operation: pensioners: arranging interviews

You may find that

  • A pensioner asks for an interview


  • An interview seems to be the best method of reaching agreement over a problem

Your office may not be within easy reach of the pensioner’s home. If so, arrange theinterview at a local office convenient to the pensioner.

Further guidance is available on the Customer Contact web site.