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HMRC internal manual

PAYE Manual

Employment maintenance: create employment: work item 311 - Expat indicator updated on an account (Action Guide)

To clear work item 311 follow steps 1 - 9 below. This guide is presented as follows

  Steps 1 - 3
  Steps 4 - 5
  Step 6
  Steps 7 - 9

Initial action

1. Select the EMPLOYMENT SUMMARY screen
2. View the entries in more detail by going to the EMPLOYMENT DETAILS screen
3. Before proceeding check the CONTACT HISTORY screen to view COP History and check previous actions taken

Update record

4. Set up / reactivate an existing SA record following appropriate SA guidance for setting up new cases
5. Review the Indicator Details screen to ensure ‘Expat Manchester’ Special Business Area indicator is set
  * If is set, go to step 6
  * If it is not set, set the indicator, then go to step 6

Close the work item

| 6. | When records have been updated | || |   | * Update the CONTACT HISTORY screen to show the action taken in accordance with PAYE105020 
And then | |   | * Close the work item in accordance with PAYE110075  |

Review work management

7. Search Work Management for any other work items held for the individual using the NINO or TRN search
  * If no work items are found
  * Select [x] in the top right of the screen to exit
8. If work item 49 is presented
  * Put a [x] next to work item 49. Ignore any other work items presented as these will be worked separately
  * Select Bulk Assign (this will then give you a list)
  * Select the first item on the list to open the item
  * Select reason for completing ‘none of the above’
  * Write in the notes section ‘Created in error’ [Submit]
  * Select the small [x] in the top right of the screen, below the Printer icon to return to your work item basket
9. When all work items have been cleared you will receive message ‘no matching data found’
  * Select ‘Log off’ in the top left of the screen to exit