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HMRC internal manual

PAYE Manual

P11D processing: QA/QC for captured forms P11D: feedback to staff

The aim of the QA/QC checks is to provide information about the nature and prevalence of errors. Managers and staff can then decide how best to address any weaknesses identified to achieve improvements in performance.

The following cumulative figures will be provided monthly on the InfoNet by office

  • QA/QC results for forms P11D captured using the P11D Workflow Management Tool
  • QA/QC results for forms P11D captured not using P11D Workflow Management Tool

You will need to look at the underlying reasons for mistakes

  • Poor working practices / guidance
  • Inadequate training
  • System problems

Then decide what corrective action needs to be taken to eradicate those problems and ensure that procedures become more efficient.

You should talk your findings through with the officers engaged in P11D Capture individually or as a team. You should tell them

  • How well they have done
  • What you have found
  • Arrange for any errors to be corrected

Where necessary you will need to identify and agree appropriate training and development needs on an individual basis.

Providing feedback is an essential part of the QA/QC process, and the Continuous Improvement aims of PaceSetter. It completes the quality cycle and makes a significant contribution towards a lasting improvement in quality.