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HMRC internal manual

PAYE Manual

P11D processing: management of workflow management tool: introduction

This section of the Manual is for staff involved in processing forms P11D in the Workflow Management Tool.

The P11D Workflow Management Tool has been designed to

  • Improve the efficiency and speed of capture
  • Control the capture process from receipt through to capture
  • Provide notes on the quality of the returns made and highlight any need for employer education
  • Provide statistics and planning for work inputs
  • Provide QA/QC on captured forms P11D in Workflow Management and P11D forms captured outside Workflow

The Workflow Management Tool will

  • Assemble the forms P11D into batches of employer references as they are logged onto ECS
  • Track the movements of the batches of forms P11D between and within offices
  • Enable both the RCU and the home office to quickly identify batches and their ‘status’
  • Record the allocation of batches of work to processors
  • Maintain accurate statistics of which batches are being captured, where and what work remains on hand
  • Automatically adjust the logged figure once offices confirm that all forms P11D for a particular employer have been captured