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HMRC internal manual

PAYE Manual

Employer records: employer record work lists: new employer

A work item is created and entered on the ‘New Employer’ work list when a new employer record is set up on the Employer Business Service (EBS).

Although the work list is still generated it is no longer worked by the PAYE Employer Office. However, where any clerical intervention is still required, the New Employer Helpline will issue an eForm to the PAYE Employer Office so that any clerical actions required can be taken.