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HMRC internal manual

Non-statutory Clearance Guidance

Dealing with applications: progress chasing

Clearance applications will be tracked following submission to monitor the 28 day response commitment given by HMRC is being met. Each application will be reviewed by the Non-statutory Clearance Team which will make contact with the relevant HMRC caseworker or named contact by email. The clearance papers will be captured to a secure CAF with limited access.

The initial email will be monitored and if it has not been opened after 5 working days the business area will be contacted to ensure they are aware of the clearance.

If after 20 days a closure report has not been received, an email or phone call will be made to the caseworker to establish progress.

Further progress chasing will continue until a closure report is received by the Non-statutory Clearance Team.