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HMRC internal manual

Other Non-Statutory Clearance Guidance

Dealing with applications: progress chasing

Clearance applications will be tracked following submission to monitor the 28 day response commitment given by HMRC is being met. Each application will be reviewed by the Southend Non-statutory Clearance Team which will make contact with the relevant HMRC caseworker or named contact by email. The clearance papers will be captured to a secure CAF with limited access.

The initial email will be monitored and if it has not been opened after 5 working days the business area will be contacted to ensure they are aware of the clearance.

If after 20 days a closure report has not been received, an email or phone call will be made to the caseworker to establish progress.

Further progress chasing will continue until a closure report is received by the Southend Team.