ONSCG5700 - Dealing with applications: progress chasing
The Non-Statutory Clearance Team will monitor applications to support delivery of HMRC's 28-day response commitment.
The case record, application and supporting documentation will be maintained within the Non-Statutory Clearance (NSC) App, which is the primary repository for clearance applications and associated records.
When a case is allocated through the NSC App, the relevant HMRC caseworker or named contact will receive notification and can access the application and supporting documentation directly through the NSC App.
The NSC App will generate progress reminders at 14 days, 28 days and 35 days.
The Non-Statutory Clearance Team will monitor outstanding cases and take appropriate action where progress updates or closure information have not been recorded within expected timescales.
Guidance, templates and supporting materials relating to non-statutory clearances are available within the guidance section of the NSC App.