ONSCG4140 - Handling applications: action on receipt of Non-statutory Business Clearance Application
HMRC's guidance to customers on GOV.UK asks that a non-statutory clearance application letter be headed ‘Non-Statutory Clearance Application’ so that it can be readily identified and dealt with accordingly.
On receipt by the Non-Statutory Clearance Team, a clearance case will be created within the Non-Statutory Clearance (NSC) App and assigned a unique reference number in the format yyyy-0001 (onwards). This reference should be used in all related correspondence.
The relevant HMRC caseworker or named contact will receive notification when the case has been allocated through the NSC App.
The application, supporting documentation, guidance, templates and supporting materials can be accessed through the NSC App, which is the primary repository for clearance applications and associated documentation.
Clearance applications and supporting documentation will be made available through the NSC App and will no longer be distributed to caseworkers by email. Supporting documentation will no longer be issued as email attachments.
The Non-Statutory Clearance Team will continue to provide an acknowledgement by email to the person making the clearance application, including the unique reference number for the clearance application.
See ONSCG4160 if a case is received without a completed copy of the appropriate Annex.