Handling applications upon receipt: received at Southend headed Business Clearance Application
Our external guidance to customers asks that a non-statutory clearance letter be headed ‘Non-statutory Clearance Application’ so that it can be readily identified and dealt with accordingly.
On receipt by Southend all applications will be checked by the Southend Non-statutory Clearances Team and given a unique reference number in the format: yyyy-1 (onwards). This reference should be used in all related correspondence.
The Southend Team will provide an acknowledgement (by telephone or email) to the person making the clearance application, stating the unique reference number for the clearance.
The clearance will be captured electronically, stored in the Southend Clearances Controlled Access Folder (CAF) and sent to the appropriate team.
See ONSCG4160 if a case is received without a completed copy of the appropriate Annex.