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HMRC internal manual

Oils Technical Manual

Introduction and overview of oils activity: roles and responsibilities: Risk and Intelligence Service (RIS)

Risk and Intelligence Service (RIS) aims to ensure that all HMRC enforcement and compliance work is directed and supported by the best possible intelligence and risk information.

The Directorate uses information from a large range of sources to direct frontline enforcement and compliance efforts to best effect, reducing the burden on compliant customers by focusing our attentions on the non-compliant and those who deliberately target the tax system.

Within the oils regime, RIS are currently responsible for:

Establishing & communicating the Operational Delivery Plan, using the Compliance Strategy (and will engage with excise Senior Business Managers to influence this process.)

  • Ensuring that assurance resources are clear about delivery expectations
  • Allocating and directing assurance resource according to risk through delivery frameworks (tools, business models, operational policy, etc).
  • Monitoring, understanding, challenging and engaging excise assurance resource on performance against delivery frameworks to deliver business improvements
  • Assuring the quality of assurance interventions
  • Maintaining, reviewing and delivering operational guidance and developing and delivering operational training
  • Represent and act as a conduit for experience/ perspective from Excise Local Compliance (LC) assurance to feed into policy and strategy design
  • Leading on any issue which affects the deployment or activity of operational assurance resource
  • RIS PCD (Profile and Case Delivery) in Portcullis House, Glasgow - this team assists in the process of selecting visits by risk and providing enhanced information to officers, prior to their visit
  • RIS Intel (Intelligence, Development and Integration) - this team receives intelligence and assesses for risk, notifying the appropriate teams within HMRC
  • RIS Analysis and Information - this team works with other teams such as Oils Policy and KAI to analyse data, looking for trends and risk areas to assist with policy and strategy.


  • There are three main strands of RIS that have relevance to Oils: