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HMRC internal manual

National Minimum Wage Manual

Issuing notices of underpayment: delivering a notice by hand

Hand delivering notices

If it is necessary to deliver a notice of underpayment by hand (NMWM13280) the NMW Officer should take a witness to verify proof of service and, if possible, get a receipt from the employer or the employer’s representative.

It may not always be possible to hand the notice to the employer or their representative. In these circumstances, it may be possible to post the notice through a letter box or slide it under a door.

Full details of the time and circumstances of the hand delivery should be noted and signed by both the NMW Officer and the witness.

If hand delivery has been attempted but was not successful consult your People Leader for further advice. This may happen in a variety of circumstances; for example where the address cannot be accessed due to a security alarm or guard dogs.

Notice cannot be served

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)