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HMRC internal manual

National Minimum Wage Manual

HM Revenue & Customs
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Roles and responsibilities: HM Revenue & Customs - specialist teams

HM Revenue & Customs (NMWM02030) enforces and polices the national minimum wage using specialist teams.

NMW Risk Team

The NMW Risk Team is based in Newcastle upon Tyne. It informs policy and strategy by managing and analysing information, and provides a focal point for collaborative working with other parties. It supports the NMW Compliance Teams, performing central administrative functions such as selecting and preparing cases and collating statistics. It also provides advice to the Pay & Work Rights Helpline (NMWM02045) and deals with the more complex enquiries.

NMW Compliance Teams

There are NMW Compliance Teams located around the United Kingdom whose role is to investigate all national minimum wage complaints referred from the NMW Risk Team. They seek voluntary compliance with national minimum wage legislation and have the authority to take appropriate enforcement action when necessary. In addition, they also undertake proactive compliance activity within their locality.

The NMW Compliance Teams also routinely give advice and guidance on national minimum wage as part of their work.

Rapid Response Team

The Dynamic Response Team is a virtual team comprising of NMW Compliance Officers drawn from NMW Compliance teams located across the UK. The team’s core purpose is to provide a skilled rapid response to NMW compliance risks and handle the more complex and high profile compliance investigations.