MLR3C6100 - Compliance checks not involving visits: Office based interventions introduction

Telephone interventions or desk interventions can be a very cost effective way of educating a business and testing their compliance with the regulations. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

When contacting a business officers must always ensure they are speaking to a responsible individual within the business such as the NO or business owner. Great care must be taken to ensure confidential information about a business or a person within the business is not released inadvertently to a person who is not entitled to receive this information. Data security rules must be followed at all times.

The following basic checks should be carried out at the beginning of each office based compliance intervention by officers:

  • Confirm the registration details of the business e.g. name, address and legal entity is correct
  • Check that the number of premises in the business’s records agrees with the number on DTR
  • Confirm the names of the key personnel in the business (owners, directors and NO) and check that their “fit & proper” status has been approved by HMRC and recorded on the database
  • Ask or confirm if there has been any change that would affect the F&P status of individuals who have been tested.
  • Confirm that the business has access to the latest copies of guidance. Advise where to find external guidance and updated information on the GOV.UK website
  • Ask or confirm that the business owner or NO understands what they are required to comply with under the Regulations or if there is anything that they wish to have explained