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HMRC internal manual

Money Laundering Regulations: Compliance

Trust or Company Service Providers (TCSPS): What would you expect to see at a visit to a "Mailbox" company?

There is a wide range in the sophistication of the types of business that provide mailbox services. At the lower end of the scale the business may be run from a shop or unit on a business park. The service may be nothing more than being a delivery point for mail sent to a business that uses the address as its registered office or business address. The customer will call in at periodic intervals to collect the mail. This may be kept in a separate allocated mailbox or is sorted, retained by the proprietor and handed over to the client.

At the other end of the scale there are businesses that offer “virtual office” packages (see MLR3C10465).

It is a requirement of the Companies Act that a company must display its name at its registered office. Where a mailbox company acts as the registered office of its clients there should be a noticeboard or similar facility at the entrance to the building where the names of the companies registered at the premises are displayed.