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HMRC internal manual

Labour Provider Guidance

Operational assurance: manager quality assurance case review

The manager’s quality assurance case review checklist has been designed to address specific areas which will be subject to external audit. 

Other than at opening and closing of an intervention, there is no prescribed frequency for the mangers review to be carried out. Individual teams will decide their own process. Teams may decide to create a method of ‘scoring’ the review if they choose to do so.

The completed review document can be used for discussion with individuals regarding developmental needs/objectives and produced if required for QA checks by Regional Managers.

Relative guidance COG13000 - Quality Assurance Reviews

How to record on CFS -