Double Taxation applications and claims: Introduction: Complaints
The complaints factsheet
HMRC welcomes complaints because they provide an opportunity to put things right and to improve our service for all customers in the future.
If a customer is unhappy with any aspect of our service, they should be referred to our complaints factsheet which can be obtained in Enquiry Centres or accessed online at http://www.hmrc.gov.uk/factsheets/complaints-factsheet.pdf. There is also further guidance on our website at http://www.hmrc.gov.uk/factsheets/complaints-appeals/.