IHTM23131 - Other communications received from the VOA: VOA requires further information
Where the papers received by the VOA (IHTM23002) are patently
- incorrect, or
- incomplete
they will return them to you within 2 weeks of receipt with a memorandum stating the reason for their return.
In other cases the VOA will register the case and approach the taxpayer directly for the required information. If this is not received within 4 weeks the VOA will contact you to request that you try to obtain the required information. Normally they will keep their file open in the interim.
In each case you should obtain the information requested by the VOA and forward it to him for attention (attaching the original papers, if these were previously returned).