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HMRC internal manual

Inheritance Tax Manual

Communications: Customer service standards: monitoring of post turnaround times

The office’s business post turnaround statistics are based on a monthly sample.

The statistics do not identify individuals; they merely indicate how successful, or otherwise, we have been in meeting the turnaround targets.

If you are asked for a file in connection with the post survey, you should release it quickly. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)