General: clearance times
The National Clearance Hub (NCH) aims to clear Direct Trader Input (DTI) Route 1 interventions within 2 hours from the time the faxed or scanned copy entries are received or, for pre-lodged entries, within 2 hours of the vessel / aircraft arrival, provided all the relevant paperwork is presented, complete and correct. Route 1 interventions are dealt with in the order that they are presented at NCH. That is, no priority is given either to specific locations or type of goods, including perishables.
However, certain goods may require exceptional treatment. These are:
- fireworks and explosives
- live animals, and
- human remains.
Declarants handing such consignments should notify the NCH in advance and request urgent clearance using the tick boxes on the appropriate fax header.
The NCH will process Customs Input Entries (CIE) requests between 0900-1700 Monday to Friday (excluding public holidays) and aims to clear all CIE Route 1 interventions within 24 working hours from the time the faxed or scanned copy entries are received, provided all the relevant paperwork is presented, complete and correct.