INCHP02040 - General: enquiries

Note: This manual is under review following Brexit and is likely to be withdrawn. If there is anything within this manual you use regularly, please email hmrcmanualsteam@hmrc.gov.uk to let us know. Please check the other guidance available on GOV.UK from HMRC.

All enquiries that relate to entries / interventions and problems associated with making a specific declaration are dealt with by the National Clearance Hub (NCH) enquiry team during extended office hours. Out of hours enquiries will be dealt with by the shift Route 1 processing and clearance teams. All calls may be recorded for training purposes.