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HMRC internal manual

Import and National Clearance Hub Procedures

HM Revenue & Customs
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General: enquiries

All enquiries that relate to entries / interventions and problems associated with making a specific declaration are dealt with by the National Clearance Hub (NCH) enquiry team during extended office hours. Out of hours enquiries will be dealt with by the shift Route 1 processing and clearance teams. All calls may be recorded for training purposes.