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HMRC internal manual

Holding and Movement Alcohol Strategy - Unannounced Visits

HM Revenue & Customs
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Procedures and good practice: What should I do if the trader will not allow me in his premises?

In most instances traders will be co-operative, but in the unlikely event that a traderis reluctant, you should try to persuade the trader to allow access in their premises. Youmust remain polite, yet firm. Explain the law and potential penalties. (See HMASUV2350 for powers to allow access to a trader’spremises). In circumstances where the trader is being hostile, remain courteous, firm, andconfident. You should be prepared to leave and report the full facts to your line managerfor consideration of a formal warning to the trader.