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HMRC internal manual

Holding and Movement Alcohol Strategy - Unannounced Visits

Procedures and good practice: What should I do if the trader will not allow me in his premises?

In most instances traders will be co-operative, but in the unlikely event that a trader is reluctant, you should try to persuade the trader to allow access in their premises. You must remain polite, yet firm. Explain the law and potential penalties. (See HMASUV2350 for powers to allow access to a trader’s premises). In circumstances where the trader is being hostile, remain courteous, firm, and confident. You should be prepared to leave and report the full facts to your line manager for consideration of a formal warning to the trader.