ECSH45853 - Registering online: common application submission issues
There are some common issues a business could face when attempting to submit an online application. The list below details some of these issues and how to resolve them.
1. The business has completed the application but not fully submitted it
Once all sections of the application form are completed, the business needs to:
Press the Save and complete the section button.
Tick the declaration box.
Press the save and submit button.
Sometimes a business does not complete this process in full, which means HMRC cannot see the application on Enterprise Tax Management Platform (ETMP).
The business will need to login, using the sign in details it used when registering for anti-money laundering supervision, to complete the declaration, save and submit the form.
2. The business does not pay the required fees
If the business chooses to
pay the required fees by card, the fees must be paid at the time the
application form is completed. If the fee is not paid the application will not
be submitted to HMRC. The online application will be saved for 28
days and the business must pay the fees before the application can be
determined. If the fees are not paid, the application will be rejected.
3. The business advises that it receives an error message when trying to submit its application
The business is not using the sign in details it used when it registered for anti-money laundering supervision: the business may be able to fill out an application form but will not be able to submit the form.
You can resend the correct User ID to the business using SE Helpdesk Advisor.