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HMRC internal manual

Debt Management and Banking Manual

Debt Management and Banking Manual: recent changes

Below are details of the amendments that were published on 27 August 2014 (see the update index for all updates)

Page Details of update
DMBM510325 Amended the customer contact guidance to incorporate the current prospectus details for the Professional Debt Recovery Skills (PDRS) workshops in Online Learning
DMBM523420 Amended the room number of the NIC Holiday Team in the PAYE regional NIC Holiday employers guidance
DMBM555030 Added a new section on ‘Cross award recovery’ and amended the ‘Disputed overpayments’ section in the tax credits guidance on overpayment recovery by TCO
DMBM585185 Removed the DMTC staff instructions from the ‘Dealing with third parties’ section in the guidance on customers with mental health issues
DMBM605450 Amended the pre-enforcement guidance on EIS and CCP criteria to add a bullet point stating CCP action can be taken where there is a viable enforcement route once we have obtained a CCJ
DMBM665770 Removed reference to a higher debt manager personally examining papers immediately on receipt of the defence and giving direction as to how it should be handled from the guidance on CCP and the defendant’s response
DMBM668700 Amended the enforcement guidance on the disposal of irrecoverable fees and costs
DMBM700080 Made numerous amendments throughout the guidance page on set-offs between indirect and direct taxes
DMBM800040 Updated the TTP principles to include a bullet point stating that HMRC is entitled to withdraw from a TTP agreement for a tax credits debt if the customer claims Universal Credit (as the tax credit debt will be passed to the DWP)