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HMRC internal manual

Debt Management and Banking Manual

Debt Management and Banking Manual: recent changes

Below are details of the amendments that were published on 16 April 2014 (see the update index for all updates)

Page Details of update
DMBM510310 Added a new section to the customer contact guidance about ‘Customer requests not to be contacted by phone’
DMBM510490 Amended customer contact guidance on times of distress to relocate the paragraph about temporarily suspending debt to the ‘Customer distressed’ section of the page
DMBM510900 Amended customer contact guidance to clarify the actions to take when speaking to a customer who is driving
DMBM522595 Amended the PAYE guidance on COYO Bona Vacantia with revised bullet points in the ‘If the overpayment is on the company record’ section
DMBM545000 Removed Stamp Duty Land Tax (SDLT) guidance whilst a rewrite of this chapter takes place
DMBM570160 Added new sections to the miscellaneous charges guidance on the ‘Legislation’ and ‘Enquiries’
DMBM618600 Updated the entire guidance chapter on the coding out of class 2 NIC debts to incorporate the guidance published in BGNs 031/13, 032/13 and 033/13