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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
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Debt Management and Banking Manual: recent changes

Below are details of the amendments that were published on 19 February 2014 (see the update index for all updates)

Page Details of update  
     
     
DMBM510930 Updated customer contact guidance on calls outside office hours to advise there is no policy that governs this  
DMBM511015 Updated customer contact guidance about customers recording the call to incorporate a section on dealing with recorded calls sent into HMRC by the customer  
DMBM511620 Updated customer contact guidance on third parties by adding a paragraph to the ‘Non-authorised third parties’ section about issuing requested information to the customer and what can be disclosed to the third party  
DMBM522430 Updated the team name and phone no. of the contact for reporting CIS/PAYE fraud cases below £5,000  
DMBM523665 Replaced references to the PAYE DM Operational Support team with their new name (DMB PAYE-CATT)  
DMBM542000 New guidance chapter on Machine Games Duty (MGD) incorporated into the manual from BGN 027/13  
DMBM560310 Updated MARD guidance on inbound requests for precautionary measures to contact MIPS for advice  
DMBM560400 Updated MARD guidance on outbound requests for precautionary measures to contact MIPS for advice  
DMBM655250 Updated distraint guidance on retention of title in goods to seek advice from a technical manager instead of the Enforcement Technical Team  
DMBM656210 Updated distraint guidance on voluntary liquidations following levy to remove reference to the Enforcement Technical Team  
DMBM665320 Updated CCP enforcement guidance with a slight amendment to the ‘Joint claims and partnership cases’ section and to replace reference to the Enforcement Technical Team with the EIS Bradford CCP Technical Team  
DMBM666150 Updated CCP enforcement guidance with a slight amendment and addition (about protocol) to the opening paragraph of the ‘Addressing the district judge’ section  
DMBM668190 Updated CCP enforcement guidance on imprisonment following a judgment summons with amendments to the ‘Additional record keeping - LOMR/MIS’ section