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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Debt Management and Banking Manual: recent changes

Below are details of the amendments that were published on 30 October 2012 (see the update index for all updates).

Page Details of update
   
   
DMBM209120 Amended guidance and timescales for post-dated cheques
DMBM209125 Updated DMB Banking contact number for large value cheques
DMBM510430 Moved existing customer contact guidance on handling sensitive cases from DMBM511840
DMBM510440 Added new customer contact guidance on sensitive cases and third parties
DMBM510450 Added new customer contact guidance on deceased cases
DMBM510460 Added new customer contact guidance on the elderly or infirm
DMBM510470 Added new customer contact guidance on vulnerable customers - mental health and debt
DMBM510480 Added new customer contact guidance on disabled customers
DMBM510490 Added new customer contact guidance on speaking to customers during times of distress
DMBM510500 Added note to customer contact guidance on customers who are profoundly deaf, hard of hearing or who have a speech impairment
DMBM510510 Added new customer contact guidance on visually impaired customers
DMBM511650 Expanded on customer contact CAB guidance
DMBM511655 Expanded on customer contact voluntary organisation guidance
DMBM511677 Added hyperlink to customer contact guidance on sensitive cases
DMBM511800 Deleted customer contact contents page for special circumstances and sensitive cases
DMBM511840 Moved customer contact guidance for sensitive cases to DMBM510430 
DMBM511905 Added further guidance at bottom of page about agent/accountant authority for deceased cases
DMBM511910 Added further guidance at bottom of page about agent/accountant authority for deceased cases
DMBM511920 Added further guidance at bottom of page about agent/accountant authority for deceased cases
DMBM511925 Added further guidance at bottom of page about agent/accountant authority for deceased cases
DMBM511935 Added further guidance at bottom of page about agent/accountant authority for deceased cases, and authority in writing
DMBM512205 Added hyperlinks to customer contact guidance sensitive cases
DMBM518040 Added further guidance under the ‘General’ section and ‘Important note’ on calculating the determination figure
DMBM522410 Amended guidance on how to identify a potential fraudulent CIS/PAYE scheme
DMBM522420 Amended guidance for potential fraudulent CIS/PAYE cases with underpayment of £5,000 or more (amount reduced from £10,000)
DMBM522430 Amended guidance for potential fraudulent CIS/PAYE cases with underpayment less than £5,000 (amount reduced from £10,000)
DMBM585185 Fixed hyperlinks to Debt and Mental Health Evidence Form
DMBM585220 Added new guidance for Scotland and Northern Ireland under the ‘Recovery action’ section for charities
DMBM570175 Removed bullet pointed actions that stated Employer Compliance would notify SAFE team for them to raise charge
DMBM665120 Removed reference to slower service for claims via CCBC
DMBM665140 Removed reference to slower service for claims via CCBC
DMBM665350 Amended guidance in ‘Filing the claim with the court’ section
DMBM667340 Updated figures in ‘Charges for SIM searching’ table
DMBM667370 Updated the Land Registry fee from £50 to £40
DMBM800025 Incorporated changes to payment promise guidance in DM Notice 16-12 
DMBM802210 Amended guidance to incorporate the actions taken by DMTC
DMBM802220 Amended guidance to include reference to £350,000 parameter, and incorporate the actions taken by DMTC
DMBM802230 Amended guidance to incorporate the actions taken by DMTC
DMBM950010 Changed Croydon DTO to Belfast DTO at end of page
DMBM950040 Changed Croydon DTO to Belfast DTO, and slight amendments made to ‘Debts under appeal’ section
DMBM950070 Changed Croydon DTO to Belfast DTO