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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Debt Management and Banking Manual: recent changes

Below are details of the amendments that were published on 25 July 2012 (see the update index for all updates)

Page Details of update
   
DMBM510310 Amended section on Telephone Debt Management Skills and Professional Debt Recovery Skills (PDRS)
DMBM510330 Added new guidance on customers objecting to a discussion over the phone and DMTC call recording, and amended call opening scripts to include mention of director and company secretary
DMBM510325 Added mention of PDRS curriculum in Online Learning
DMBM510340 Added hyperlink to HR62050 guidance on risk assessment and control
DMBM510350 Added reference and hyperlink to Professional Debt Recovery Skills and Telephone Debt Management Skills
DMBM510390 Amended examples of open questions and added reference to PDRS at end of page
DMBM510920 Added hyperlink at end of page to guidance on opening and closing a phone call
DMBM510930 Added hyperlink at end of page to guidance on situations where the customer may be unable to speak on the phone
DMBM510940 Added hyperlinks to the SEES Management and Support Team intranet site and Information Disclosure Guidance
DMBM510980 Added note concerning DMTC’s call recording and when they are required to note the security questions used
DMBM511210 Added hyperlinks to VAT484
DMBM511220 Added step-by-step guidance for the Bigword
DMBM512210 Added hyperlinks to Campaigns and HoD SPoCs intranet pages where correspondence addresses can be found
DMBM512300 Added more information on written consent and a note at the end of the page on discussing affairs with the appropriate person
DMBM512920 Incorporated new and revised verification checks guidance following Newsboard Message 277/12
DMBM512930 Incorporated new and revised verification checks guidance following Newsboard Message 277/12
DMBM512940 Amended examples of open questions in the table under ‘Verification question 3 - final check’
DMBM512950 Amended example of open question in the section ‘If the customer has requested the meeting’
DMBM520935 Added guidance section on ‘Payment by BACS and Direct Debit (DD)’
DMBM530560 Added further guidance to ‘Inhibit code 336…’ and ‘Review code 492…’ sections and amended guidance in ‘Inhibit code 321 set’ section
DMBM530730 Added hyperlink to VAT 1116 remission form
DMBM530920 Added a sentence to the ‘Records’ section about updating a representative’s details on the Designatory Details in IDMS
DMBM531520 Added further guidance on the ‘Change of Legal entity’ flag to the ‘IDMS suspension’ section and amended the advised suspension codes in HET cases example
DMBM665120 Added further guidance on selecting the right ‘preferred’ court
DMBM665320 Added bullet point on providing the name of the preferred court for hearings in the ‘Points to consider when completing form N1’ section
DMBM665870 Amended the bullet points in the action to take for the defence against interest in the first entry of the table
DMBM668360 Added guidance throughout page on whether or not to adjust fixed commencement and judgment costs
DMBM668400 Added guidance throughout page on whether or not to adjust fixed commencement and judgment costs
DMBM745100 Added further guidance under Type 4 section for the ‘Reason for Revenue Loss’ box
DMBM745180 Removed mention of IRIS
DMBM745200 Added reference to SAFE work instruction for inputting a write-off / waiver
DMBM745210 Added further guidance on remitting IRIS charges
DMBM745220 Added further guidance on updating BROCS when remitting
DMBM745230 Added further guidance on updating COTAX when remitting
DMBM950040 Amended guidance on the Enf Suppression Indicator, Review Code 765, and Repayment Inhibit set to 321
DMBM950050 Added a sentence to the ‘Changes to agent details, 64-8 and the CAAT’ section about updating a representative’s details on the Designatory Details in IDMS
DMBM950060 Amended “321CRED1” to “360CRED” and ‘IDMS99 Queue’ next action to ‘FFL 1’
DMBM950070 Added additional guidance relating to PAYE security cases under the ‘Security (SI)’ section