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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
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Debt Management and Banking Manual: recent changes

Below are details of the amendments that were published on 29 June 2012 (see the update index for all updates)

Page Details of update
   
DMBM121010 Amended last three paragraphs of Manual write-offs and waivers guidance
DMBM201020 Amended entire page on the effective date of payment rules
DMBM206500 Amended contact point to Shipley Accounting Unit 1
DMBM210110 Amended type of debt description and details for item one in table
DMBM510110 Added paragraph with hyperlink to Ombudsman’s Principles
DMBM510120 Added hyperlink at bottom of page to DMBM510220 
DMBM510140 Added hyperlinks to Campaigns and HoD SPoCs intranet pages where correspondence addresses can be found
DMBM510210 Amended hyperlinks to induction guidance and Information Disclosure Guide relating to declaration of confidentiality
DMBM510230 Added hyperlink to DMBM512210 relating to customers writing in to provide authority, and Added hyperlinks to Campaigns and HoD SPoCs intranet pages where correspondence addresses can be found
DMBM510250 Added hyperlink to DMBM513170 on Data Protection Act, and amended hyperlinks to retention policies
DMBM510260 Added paragraph at start of page with reference to Data Protection Act, and added correspondence addresses for SARs to be sent to
DMBM511880 New guidance on sensitive cases where customers are profoundly deaf, hard of hearing or have a speech impairment
DMBM512620 Added new guidance on Email protective markings
DMBM512750 Updated contact points and their contact details
DMBM513010 Added hyperlinks to Campaigns and HoD SPoCs intranet pages where correspondence addresses can be found
DMBM513015 Added note on DMTC call recording
DMBM513030 Amended guidance to state that PID should be recorded at the start of note (removed mention of noting it at end)
DMBM513060 Amended guidance to state that PID should be recorded at the start of note (removed mention of noting it at end)
DMBM513110 Amended hyperlink to verification check helpcards and added hyperlink to flowcharts
DMBM515020 Added hyperlink to copy of SA359 final reminder letter
DMBM520080 Amended PAYE permanent overpayments guidance with details added on unclaimed incentive payments
DMBM555060 Updated contact point for Northern Ireland
DMBM570110 Updated contact point for Northern Ireland
DMBM667140 Amended references to the ‘National Savings Bank’ to National Savings and Investments (NS&I)
DMBM667150 Amended references to the ‘National Savings Bank’ to National Savings and Investments (NS&I). Also updated information required on the witness statement and the Treasury Solicitor details.
DMBM668620 Removed paragraph on local offices not charging costs
DMBM668625 New guidance on county court fixed costs
DMBM668752 New guidance on county court fixed costs - starting an action in the county court
DMBM668755 New guidance on county court fixed costs - on entry of judgement
DMBM700010 Added reference to the ‘INDC21 Notification of a set-off’ letter
DMBM700040 Added reference to the ‘INDC21 Notification of a set-off’ letter
DMBM745130 Removed mention of using the Taxpayer Information Screen when taking screenprints for SA charges
DMBM800025 Updated headings and amended guidance in ‘If you do not agree to the payment promise’ section
DMBM800530 Removed ‘for business taxes and over 3 years in SA’ from sentence ‘Cases where TTP extends over a year should be exceptional’ in the Timescale requested section
DMBM802015 Updated email contact point for referring TTP and defer payment requests from sports clubs
DMBM802060 Amended Mental Health cases section to direct users to DMBM585185.
DMBM802740 Amended subheading in Total partnership debt over £250,000 but below £750,000 section from ’28 days or less’ to ‘3 months or less’
DMBM803060 Updated guidance in Personal possessions/business assets section
DMBM803070 Removed ‘or paying dividends to shareholders’ from final sentence of second last paragraph
DMBM804110 Amended guidance in Clerically monitored cases section and updated instructions for issuing a Reminder letter
DMBM804200 Added guidance on issuing a reminder letter before cancelling an arrangement and instructions on issuing the TTP40, and amended guidance on cancelling a fully automated IA
DMBM900500 Amended entire page on noting the record