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HMRC internal manual

Debt Management and Banking Manual

Debt Management Banking Manual: recent changes

Below are details of the amendments that were published on 4 August 2011 (see the update index for all updates)

Page Details of update
DMBM217000 Payment processing and accounting: Missing and alleged payments - new contact point
DMBM510300 Customer contact and data security: Telephone contact: Interpretation service for non English speaking customers - new telephone number for Bigword service
DMBM511130 Telephone Contact: Field Force Officers using their mobile phones. New guidance covering general rules for using mobile phone on outdoor work.
DMBM520560 Debt and return pursuit: PAYE: In-Year Process: Quantification: Pre-quantification action required - introduces the PAYE3A - Notice warning of quantification visit
DMBM512750 Customer Contact and Data security: Obscure responses from customers: new page taking into NWB460/10
DMBM525600 Debt and return pursuit: PAYE: In-Year Process: Quantification: Payment not made at time of visit - introducing the P102 for overdue amounts and the P102A (Quant before due date)
DMBM555800 Debt and return pursuit: Tax credits Overpayments: Dual recovery cases - new guidance on whether B & C advise whether recovery should be withheld or resume
DMBM585160 Pre-enforcement: Consider the defaulter: Clubs: Members clubs in Scotland: Paragraph on complying with liquor licence legislation updated.
DMBM800510 Time To Pay: Considering Time To Pay requests: When can we consider Time To Pay requests? - reference to post judgment guidance added
DMBM802030 Time To Pay: Time To Pay requests: Joint Debts - new guidance on cross-referencing
DMBM803560 Time To Pay: Agreeing or rejecting Time To Pay: Noting records - new section on
DMBM803800 Time To Pay: Setting up Time To Pay: Joint debt cases - new section on cross referencing debts
DMBM900150 Miscellaneous: SOCA: Titled changed to add POCA and email location and address changed. New form required for referral to EIS team.
DMBM950040 VAT into IDMS: Action to take - signals and appeals - removal of paragraph on de-registered traders living overseas and clarification of appeals procedure
DMBM950070 VAT into IDMS: Impact on other offices - new paragraph on de-registered traders living overseas
DMBM950090 VAT into IDMS: National Debt Pursuit Unit - new page
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