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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
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Noting the record: action to take when noting the receipt of written correspondence

It is vitally important that you correctly note IDMS when dealing with any written correspondence. This is to ensure our post is worked correctly, promptly and within the timescale of our service level agreement. This is ever more important as post moves around HMRC.

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Where to enter your note

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Information to include

You should write in your note

  • The date the correspondence was written by the customer (if it is dated) and
  • The date the correspondence was received in HMRC (this will be the date stamped on the correspondence)
  • Who the letter came from, e.g. customer, agent, employer, third party etc.

The date of your note will show the day that you are working the post(This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

For example

‘Letter received in HMRC on 22/01/2011 from agent, written on 18/01/2011.…’

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