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HMRC internal manual

Debt Management and Banking Manual

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HM Revenue & Customs
Updated
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Time To Pay: Time To Pay requests: negotiating frameworks

Using the Negotiating Frameworks

The Negotiating Frameworks have been designed to enable us to quickly obtain relevant information that can be used to make a decision on TTP requests.

There are threenegotiating frameworks. These are the:

  • Tax Credit Negotiating Frameworks (PDF 15KB)
  • Individual Debt Negotiating Framework (PDF 21KB)
  • Business Debt Negotiating Framework (PDF 21KB).

When deciding which framework to use you should make a decision based on the information at DMBM802100.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000) The frameworks are designed to encourage intuitive questioning during a free flowing conversation and are not fixed scripts which must be followed verbatim.

They are aimed at finding out:

  • why the customer cannot pay
  • what they have done to raise the money
  • what their proposals for payment are
  • what assets are available
  • what changes are being made or action taken so that the customer cant afford the repayments and pay ongoing liabilities.

The information obtained using the framework should be recorded on the relevant computer system.