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HMRC internal manual

Debt Management and Banking Manual

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HM Revenue & Customs
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Revenue Losses: Post remission / write-off procedures: SA work list W012 ‘Review Remission Cancellation Quality Assurance’

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Created or cancelled manually

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They should be supported by form C495 unless an amount below £100 was remitted Type 4 (DMBM755100).

Cancelled automatically

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Initial action

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Reviewing ‘cancelled automatically’ cases

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Remission / write-off still appropriate

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Remission / write-off no longer appropriate

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Deleting work items

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