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HMRC internal manual

Debt Management and Banking Manual

Enforcement action: transfers to Enforcement and Insolvency Services (EIS): send insolvency warning letter: deal with responses: TTP offer

Negotiate over the phone where possible and consider:

  • ability to pay
  • amount of debt involved
  • amount due
  • ability to make future payments.

How you deal with the request depends on the amount and the type of customer.

For more information see DMBM800000, Newsboard messages and the relevant Standard Work Instructions.