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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Enforcement action: transfers to Enforcement and Insolvency Services (EIS): send insolvency warning letter: using the letter

If the case is suitable for insolvency action, send the customer an insolvency warning letter. This letter:

  • warns of insolvency as the next step
  • warns of the effects of insolvency
  • gives the customer an opportunity to pay the debt and prevent insolvency action.

Which letter to choose

The letters can be accessed via SEES.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Use:

  • IWL10 for individuals, partnerships and companies
  • IWL30 for TTP cancellations for individuals, partnerships and companies (in Scotland, for companies only)
  • IWL50 for TTP rejections for individuals, partnerships and companies (in Scotland, for companies only)
  • IWL70 for fast track for individuals, partnerships and companies (in Scotland, for companies only)
  • IWL20, IWL40, IWL60 and IWL80 are the equivalents of the above for VAT groups
  • IWL90 for LBS customers (for use by LBU only).

Partnerships

If a partner also has an SA debt, this can be included on their individual IWL, but take care not to disclose this either to the other partners or to the partnership.

Sending the letter

Send the letter by first class post where available, following local postal procedures and the data security guidance for doing this.