DMBM685135 - Enforcement action: transfers to Enforcement and Insolvency Services (EIS): review case: review customer's current circumstances

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Review the customer’s ability to pay. Factors affecting their ability to deal with the debt may include:

  • mental ill health
  • extreme old age of customer
  • serious ill health
  • imprisonment.

However, in all cases consider:

  • their total indebtedness and whether this debt is rising
  • whether they have regular income and what assets the customer owns
  • what the nature of their business is, including whether:
  • it is continuing to trade
  • the business is owed money.

For further details see DMBM585000.

Where you decide that such a case is suitable for insolvency, include these facts in the referral.

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